AvasFlowers.net

Ordered Easter Sunday tulips for my mom. Ordered from the webpage... tulips WERE available and an order was placed. Then I received a call that the tuips were sold out,even thought my order and credit card were processed. I then had to settle for a dish garden with no flowers in exchange. The dish garden was in no way equal in value to the tulip order which it "relpaced". Dissapointed

Outrageous service! I ordered a beautiful bouquet of baby pink and white roses. My mother was sent hot pink carnations and white and purple daisies. I called to complain and offered me a $15 credit like I'd order from them again! Their own policy states if you don't like their flowers they will send out a proper bouquet instead. Of course that's after they take the other flowers back. I told them I wanted them to do that. I read back to them numerous policies from their own site and I was talked over rudely and told no. The women thought she had me on mute while she yelled about me and then hung up. Worst costumer service. Comparably to comcast with how furious I am. My mother was sent bottom of the barrel grocery store flowers when I paid $80 for what I presumed to be roses.

We ordered a standing lavender basket for a mans funeral and they delivered a table arrangement of pink flowers. When questioned the email response was the substitution policy. Very embarrassed that we sent pink flowers to this mans funeral. Will not be using Ava's again.

I placed an order a week before a family member funeral. I saw beautiful arrangements for funerals in the website and I was very happy with my purchase i even received a text saying item was delivered and everything. When we arrived to the service I couldn't find our arrangement anywhere it was very embarrassing as all the main family send arrangements and ours wasn't there. Customer service was good afterwards and they even process a refund but it not about the money it was about the false advertising and telling me item delivered. Wrong event for this to happen don't waste ur money

I would highly recommend that you look else where for your florist arrangement. I am absolutely disappointed with this company! I ordered a bouquet for my boyfriend's mom to be delivered on his birthday. I have not met her yet and I wanted to make a good impression. On his birthday, she messaged him a photo of the flowers and when he showed me, for a second I thought someone else had sent her flowers. The bouquet was small and puny and had more green leaf foliage then flowers. The picture online showed at least five different varieties of flowers and the bouquet only had three. I paid exactly for "As Shown" so there is not excuse why the bouquet is not what I paid for. This company is full of false promises! I paid $68.94 with service fees and King Soopers could have made a better bouquet for $20! This company is a rip-off and they should be shut down!

I chose this vendor because they offered same day delivery. The flowers didn't arrive until three days later. I was told my original choice was not available but would be upgraded to roses and Peruvian lilies. Not a rose in the bunch! The stems were slimy and moldy. I contacted customer support and was told I would be credited for half the cost. The actual refund was 6.99, not half of my 58.69 cost.

I ordered a flower arrangement from them based upon the picture in their web portal. What was pictured was full of colorful flowers, what was delivered was literally half the size and mostly greens, not flowers. Clearly bait and switch. I contacted them about this and they said if I read their policy it allows them to substitute and make changes as they see fit. Basically, doesn't matter what you order, they decide what you get. Do not use this company, unless of course you want to get taken!

Ordered flowers for a funeral, told it was delivered. It wasn't. Wanted to sent again, said it won't be delivered until next-day. No-should have been delivered YESTERDAY. Promise it would be delivered today, called the widow and said the flowers were on the way the way only to cancel the delivery and NOT TELL ANYONE

I ordered an arrangement for my sisters funeral last month and what was sent looked nothing like the arrangement on the website. The lilies in the arrangement were wilted and not even arranged throughout the arrangement, there was no bow on the vase, and they did not attach a sympathy card saying who the flowers were from. Avas Flowers has very poor quality, prices are high, and they charge an additional $18.93 service fee. On their website they show they are a five star company and I'm unsure how they arrived at that. I definitely have learned a lesson and will never use this company again.

My first order was not delivered when it was supposed to be. I called the company to question this and they submitted a second order. When the second order came it was not a fraction of what the pictures showed online. There were a total of 10 stems, two of which were dead, and one of them was dying. I had to call customer service no fewer than five times getting a different result each time before on the fifth time I finally connected with someone. Now going online I am seeing abysmal reviews and I see why. Do not order from these people it is a waste of your money and your good intentions. Avas flowers should be ashamed. I only rated avas flowers one-star because zero Stars was not an option on the computer!

I was sent this crap from AvasFlowers... this was suppose to be two dozen roses... I will never use them... I wanted to cry to see how this company do not know how to ship flowers... this would have been a disaster... it Was sent to cheer me up... it made me feel worser.

This company acts as though it is local to your area. It is not. They overcharged me and tried to switch my order. It took me an hour to cancel the order, which they said the refund would be deposited in 7-14 days. I had to make numerous calls to report fraud.

I made a mistake of ordering from this company, I got a text saying, the flowers was delivered. I called my friend to verify but they had not been. I finally got a hold of someone after trying several time and being hung up multinational time, I was also transferred and then again being hung up on! After I finally getting a hold of some one they wanted another 20.00 to deliver the flowers. Order at your own risk!

Ordered flowers and two days later no flowers and the company does not respond to calls or emails. We are going to have to contact our credit card company to dispute the charges to resolve this.

I wasted my money using their website. I ordered flowers for a family where a member had passed. Instead of them delivering the flowers to the correct address, they delivered them to me. I found them on my porch at 3:00AM. Four days later. When I contacted them Omar said it was all my fault.
Never do business with these people!

This place is the worse. Called them almost 10 times to confirm my order n was told the order would be delivered. Now the funeral is over no flowers n they still asking to deliver the flowers. These ppl are dumb as hell with no common sense. The funeral is over y would I still need the flowers. If u order from these ppl expect drama and bull$#*!..

Stay away, they do not stand by their word. Ordered flowers that were to be delivered the next day and received confirmation of that 3 times. By the end of the day it was pushed back 2 days. Do not order from this site.

I ordered a premium beautiful arrangement for a funeral. What I got was less than what was pictured. I sent pictures and told them I was not happy with the quality of the arrangement. The argued that it was the same quality as the pictured arrangement, her main point was that they were both white and yellow. I asked for a $20 return as it qualified as their standard size. They refused. I wished I had read the reviews.

As owner of a flower shop I have been told by many customers that have tried to order flowers through Aves.
What a mess people are so overcharged. If I except an order from them it isn't for enough money that their customer has ordered... Normally I don't feel any orders from them but ever so often if they got enough money and I know I can make it look like it should I will because I know if somebody is really wanting to send flowers.
One of our customers told us that he was charged another $45 for a Mylar balloon. Then the same customer was told that it could not be delivered because they could not get a driver out... What a line
Then the next day I had another customer same sort of situation so if you want to spend your money wisely call a local flower shop in the town and make sure they have a phone number and address in the city you're trying to send the flowers
This place is just called an order taker. They take your order they take your money

I thought I was using a local florist when I ordered flowers for a friend's 60th birthday. First, I was told what I ordered was unavailable so they had substituted with a dozen red roses. I expressed my dissatisfaction with this to a customer service representative who said she understood. Next, I found out the flowers would be delivered a day later than I scheduled. I ordered the flowers 2 days before my friend's birthday and they were going to be delivered by UPS a day late. The final straw was what they actually sent was different colored roses that looked awful. She said that they had finally perked up. It was embarrassing and expensive. Will NEVER use this company again. Wish I had seen these reviews. Very misleading when I googled a flower shop in the town where my friend lives. This came up and I thought it was local.

Prior to placing my order the confirmation page indicated a $24.95 Service Fee for a total billing of $107.44 which I felt was excessive therefore, did not confirm my order at which time an offer popped up for a $5.00 discount... after confirming the $5.00 discount the Service Fee increased to $28.94 for a total billing of $106.34, which in essence gave me a discount of $1.10, which made no sense to offer me a discount! (Unfortunately I was ordering for a funeral therefore, had no choice but to confirm and accept the billing)! The minor discount amount is not the concern, rather the bait and switch tactic of price swapping which is unacceptable. (Original confirmation and final billing attached, showing both fees as described above).
If this was not frustrating enough, a replacement planter was received in lieu of the floor plant that was ordered! I specifically searched for a floor plant and selected a Dieffenbachia Plant ($74.99) and received a table planter with mixed plants instead. As a positive, my order was received on time and the planter received was very pretty. I completely understand the occasional need to replace an item if necessary although this in no way resembled my original order and the planter received was not comparable to the original value of the plant ordered. Furthermore, the site should not have accepted my order for a plant if it was unavailable.
I received an immediate email after the delivery requesting my feedback of which I replied and explained as such although have yet to receive a response from this business!

I asked to substitute the red roses to white roses for sympathy bouquet. The representative said it will be changed. I agreed to purchase the bouquet because it will be changed to white roses. They delivered red roses. I am devastated because in our culture, we don't give red roses as sympathy bouquet... Totally sad and disappointed. If she would have said, it can not be changed to white roses, I would have not purchased it.

Mother did not receive 2 dozen Pink Roses or Personalized Gift Card I paid extra. Total order over $170.00! Avas substituted mixed flowers - see mixed flower photo this is in NO WAY a substitution for 2 dozen pink roses ordered from photo on website. Hope someone contacts me right away from AVAS with an apology and deliver's Roses to Mom before this weekend!
Do Not Recommend Ava's at this time until they make this Right!
Dissatisfied Customer!