AvasFlowers.net

First their site allowed me to select same day delivery free promo code, then at check out they added a $20. Xx service charge after I gave info. Then changed date to next day. Well next day they said next day AGAIN! Another day came and went They sent a notice that they delivered but I called and they said they would deliver the next day for s cond time. Guess what. They noticed me they delivered but after verifying they said they were not delivered and they will deliver next day. The guy I spoke to on phone wasn't even in the US and there was a rooster crowing over him while he tracked order, seriously! I asked for a refund but I doubt I will get it. Who knows who has my credit card info now. They lied numerous times said they delivered then retracted.
Do not waste your time with them. Too many other legitimate companies. Oh I forgot to mention, they offered to compensate me after the first failure to deliver then they never did. I did finally receive a cancellation confirmation.

It's up to you to use this florist but they did not deliver wreath to my fathers funeral... after I contacted them they responded with apology and stated they would still deliver to another family member but only refund me a portion of what they did not deliver on the day of funeral

I ordered flowers for a funeral ~ they delivered the wrong flowers, wrong colors, wrong size ~ it looked like a cheap bunch of produce-department flowers they just stuck in a glass vase, worth about $20. When I opened a dispute they responded, but only gave me a $20 refund out of the $128 arrangement. I would have given them a minus-one grade but I didn't have the option. Stay Away from them!

First of all, this is not a florist. They are only order takers. I had to cancel an order with these people when I learned it's not a florist. Then they asked me why I was cancelling. I have yet to see my refund.

Ordering was painful to say the least. The operator's first language was not english. I should have canceled the call at the start. I originally thought I was calling the local florist and "assumed" the order would eventually go to them. Good lord... I completed the order over the phone after a lengthy, arduous call. Flowers $74.99; balloon $6.99; a ribbon (?); "free delivery"; grand total... wait for it... $111... I tried asking questions but confusion insued. I was trying to be nice and just went with it. I hope the flowers make it...

Delivered wrong day! Wasn't what I ordered, plant looked like it was picked from yard, wrong message on balloon and had a sign for mom, which I didn't order! Don't use this company, I I don't get my$90.56 credit, I'm going to Michael Finey, 7 on your side

Is there a 0 or negative rating? That is what this business deserves. I ordered 2 funeral sprays & only one was fulfilled on time. The 2nd one came late & looked horrible- with sparce & wilted flowers. I could have made a better one than that & way cheaper. No one to talk to when you call their number. They just sent me a $15 credit for the next order when I emailed them to inform them of the disappointments. I should've read the reviews first before ordering. My very first order & never again. I believe in Karma. Bad business has a price to pay too. DO NOT ORDER FROM AVA's FLOWERS!

Ordered flowers to be delivered. They charged me for delivery then did not delivery. Then sent me on a wild goose chase of a customer service that doesn't exist.

Ava's Flowers used a shady florist from another state to fill the order. Mai Flowers Bill gave us a small arrangement with only 7 roses in it when we paid for a large arrangement that should have had a dozen. The lilies were brown and wilted! When we tried to call upon delivery, the owner would not answer the store phone and there was no answering machine. The store was effectively closed for the rest of the day from 2 pm on. We asked the delivery person to have the owner contact us, which she did, and she forwarded to us the owner's response to her which said she would not call us back and instructed the delivery person to just ignore us as well. She (owner) said we could contact Ava's Flowers, as she was just the one who fulfills the order and thus not responsible. Ava's is NOT a local florist, contracts with shady, bargain basement businesses and is not responsive to customer service issues. Their advertising is intentionally misleading to cause consumers to believe they are doing business with a local florist. This is a shady company!

I ordered flowers to be delivered on a specific date and paid extra charge to ensure they were received on time. The flowers were never delivered and I spent many hours on the phone and chatting to get them to handle the issue. I was offered to have the flowers delivered on another date and no refund of the purchase. I stated this was not satisfactory as I've not received the product and should have a full refund. I was told that they promise and guarantee I will receive the flowers; however, I never received them on the date as promised and still haven't three days later so how can you guarantee I will get them now. Also this is the first time my husband has ever sent me flowers in 13 years and I never received them. This made for my birthday gift to be ruined. No flowers and no refund! After another round of calls I was advise they will refund my money which they have to because I never received the product.

I would NEVER use this company if you want to receive a purchase you make. My husband spent $150.00 on this flower order and paid extra for the delivery to ensure received on the promised date to never receive them.

Thank you for ruining this once in a lifetime gift of my husband sending me flowers!

I ordered flowers for my mother for Thanksgiving to be delivered today. I received a call saying they don't have the flowers for the arrangement that I ordered, and is it okay with me to change the order? Do I have a choice? I have tried cancelling the order with no luck. You've duped me this time... never again. Even the local florist in the community said they will never do business with this service. Businesses like this should be closed down.

I ordered flowers to be delivered to a small town in NH, as they appeared to have an office there based on a Google search. Turned out they did not have an office there (or anywhere nearby). When they couldn't get the order delivered on the date promised they called to say it would be the next day. But it never happened. I tried many times to call and talk to someone but their customer service department is pretty much non-existent. After about 5 days I spent hours on the phone and finally managed to talk to someone in "Special Orders". They tried to convince me to place a fancier, more expensive order! I was able to cancel the order but I'm not convinced at this point that this is a real flower delivery company. Total SCAM!

Same day delivery service was what I was promised. They even called to verify it was a teacher not a student and said it was on its way. They didn't call me that day but waited till the next day to tell me it wasnt delivered due to thier shipper. They lied on delivery and they offered me 5 bucks instead of the 15.99 delivery fee. They ruined a special day for me and my family and didn't even call that day so i could make other arrangements

Please do not fall for this companies tactics. They are NOT local, though you will believe they are. The arrangement will NOT be anything like the picture. We ordered a filled out beautiful arrangement for our granddaughter's sweet 16 birthday. What she got was a few roses stuck in some wilted greenery. When I tried to call, I was put on hold and disconnected TWICE. When I finally got through, I was told all they could do was reorder, and the flowers would be replaced THE NEXT DAY. We still haven't seen the flowers.

I ordered flowers for my sister for her birthday. They arrived 2 days late. And from what I can tell from my sister, they were vastly different from the flowers I ordered. I have to admit that I thought they were a local flower shop. I emailed their customer service. They offered me a $20 discount on my NEXT order. Fat chance. There won't be a next order. Avoid this company

I really appreciate that you are delivering with no contact, I think that is a really great idea. My mother is 93 years old and I worrying about her during these times. I could not be with her this year and I am thankful that I can send her some small token of my love even if it does not arrive on the exact day. I appreciate the extrordinary effort Avas Flowers must be making to try and get things delivered. So despite what some of people might say about your service I appreciate everything you are doing.

Called to order a season greeting bouquet for someone special for Christmas for $44.96, long story short, ended up having $72.69 removed from bank account. Had to call for receipt only to be told for the first time about card fee, now fee and service fee, which was not disclosed at the time of ordering. Then once I received the receipt only total of the order was on the receipt and not totals of each fee. Asked to speak to a supervisor was told there was no supervisor which I find hard to believe. Asked for a refund due to the lack of disclosure and was told couldn't do. Embarrassed to ask the recipient about the flowers as they were probably half dead if the quality was anything like the customer service. I would advise everyone to save your money on these flakes and order from a local well known florist!

Not worthy of even a one star rating! I purchased an expensive flower arrangement for my friend. She included a picture of what I bought her in a text thanking me. Well, I was disappointed when I saw the picture because it wasn't even close to what I purchased! I spent over $100 for the largest arrangement that I had to choose from. Do not order from this outfit! Called to complain and they said they were sending another arrangement out and my friend never received it and I was not refunded my money! See pics, the first one is what I ordered and the second picture is what my friend received!

My friend was kind and thoughtful and ordered flowers for me. I have a busy week due to being in an accident, with doctor's appointments and other things to attend to. We'd scheduled for a delivery between 3 and 5 today. I was home. No flowers. At 5 PM, I called customer service. They said the flowers were ready and would be out for delivery in the next half hour. I waited until 5:40. No flowers. I called again. They said the florist had tried to deliver and I was not home. NOT TRUE. I had been home since 3. Then they said the florist would come back out and deliver them. I asked them to give them my cell number in case they got lost. By 7, I still had no flowers. I went about my evening. Still no flowers. I'll never use them again.

Warning Will Robinson! Warning! Do not order flowers online from Avas Flowers. I stupidly did not verify their legitimacy and got scammed big time. I thought it was a local company. These were $70 flowers and were two days late to boot. When we checked the shop out today they have no rating on the Better Business Bureau, they are not accredited and have many complaints. The 1st photo is what I ordered. The 2nd is what was received.

We put in 2 orders through this company to be sent on Mother's Day. While she was on the phone ordering the flowers, she requested a picture to be sent prior to delivery to see what the arrangements would look like. Long story short, the woman went in circles explaining why this couldn't be done. Fast forward to today, the day AFTER Mother's Day. My wife's phone is getting blown up with texts stating that the order was never sent because they had too many orders to be fulfilled. This order was placed with enough time that we could have called another florist if they couldn't fulfill the order. And why did we learn of this AFTER the date it was supposed to be sent?
If you go on their website, it boldly states all of their '5 Star ratings'. I couldn't find any Google sites that actually showed this. Even the Awards section is lies, A better thing to google would be avas flowers scam and the better business bureau.
While we got our money refunded, I believe they are a scam because they will overbook their deliveries and when they can't fulfill it, they royally screw over the customer.

This is the first time we have used an internet florist and will be our last. If you want a good experience, shop local so you can actually SEE what you are getting and KNOW that people will do their best to get it on time and look the very best. It's because those people are your neighbors, not faceless people from across the county that couldn't care less about you or their product.

I sent flowers to my cousin's girlfriend after he suddenly passed away last week. They didn't deliver the note that I wrote online, they arrived late and they were dead. Can you imagine a worse thing happening. You want to send flowers to comfort someone who just experienced a huge loss and they get dead flowers. Shame on them, shame on them!

Ordered same day delivery, waited a couple days, no flowers. Called and said they'd get them out that day, still no flowers 5 days after ordering. Horrible service!