AvasFlowers.net

Ordered flowers at noon. For my daughter's birthday. I was assured they would be delivered on time. I was asked for my phone number and email address so that they could reach me in there was any problem. They charged my account and never delivered the flowers, nor did they contact me regarding any problem with the order. I didn't find out they had not been delivered until I asked my daughter late last night. No one contacted me. After 30 minutes on the phone with customer service, they offered to send the flowers and provide me with store credit. I asked to speak with a supervisor and was told I would be contacted on a short period of time. Five hours passed, had to go through the whole story and was told that my money had been refunded and the flowers would not be delivered and that I would receive no store credit. I had the call reviewed and the supervisor told me that I had refused the delivery and the store credit. This was a lie. Don't waste your time and money on this company.

I wanted to surprise my wife by having roses delivered to her at work on Friday. I was told they would be delivered Friday before 4pm. They had not been delivered by 4:30 so I called and asked for them to be delivered to our home. They were left at her work Friday evening after the business was closed with no delivery confirmation. The flowers were left outdoors in the wind and rain till they were discovered Monday morning and they were totally beat up. I asked for a refund and they refused. After about 45 minutes on the phone after many holds they agreed to replace the flowers on Monday. The flowers were not delivered on Monday. I called on Tuesday and then the flowers were finally delivered on Wednesday. The replacement flowers were not fresh and already had petals falling off the flowers. I do not usually complain but I will never ever order flowers from Avas Flowers. Also they advertise a dozen roses for $58 but I was charged $120 and never received an invoice. I would give them 0 stars if that was an option.

I ordered a large full standing arrangement for a love one's funeral. What was delivered was a scanty standing arrangement. The arrangement looked like a mangy cat with bald patches. Complete embarrassment to say the least. Please see photos of what I ordered versus what was delivered. Also, Avas Flowers has an F rating in BBB and their location address in DE on the website doesn't seem to be accurate. Unbelievable!

I ordered flowers for a friends funeral one day before visitation and 2 days before the funeral. The spray was 90.00 and with fees and taxes cam to $112.95. I went to the funeral and there were no flowers from my family. The funeral was on a friday and I was too upset to call then so I waited till Monday after the weekend and was first told I had to call within 24 hours so too bad and then they sent me a picture of a bunch of flowers which was not what I ordered and said that was proof of delivery... Horrible company. Never use them... its a scam we should start a collective suit against them. RL

I thought I had googled a local florist for my sister in law. My beeautiful blooming basket of plants was very generic (in July when everything is in bloom) My complaints got a discount of 20% and a store credit I will never use. Very disappointing experience. This is why I generally avoid sending flowers. What a waste of $$$$

I will never in my life use this company again. I wouldn't recommend this company to my worst enemy. I ordered flowers on 1/8/2019. They were delivered on 1/21/2019 to the wrong address. Their customer service is worthless. Don't set up a call back or email, because they don't answer. I ordered $90 worth of flowers to get maybe $20 worth of garbage. Don't use Ava's

I purchased flowers for around $80 for my sisters birthday! They were delivered in brown paper NO VASE purchased at Safeway flowers delivered by Uber. The flowers were probably a $8 bouquet. My sister got a message from Uber saying her Safeway flowers were being delivered! STAY AWAY FROM THIS COMPANY!

Purchased a sympathy arrangement, only to have it not delivered. Customer service emailed saying it wouldn't be delivered because they were out of the particular flowers and that I had to pick a new set. Fine. They called before I could and said they would send a substitution. They didn't - i got a follow up email saying i had to pick one out. Then they couldn't deliver because it was too late in the day and there was a holiday following - now they've charged extra for an additional service fee and still no flowers, and no expected delivery date. So much for sympathy - they won't even let me cancel the order.

Bad customer service. Called 2 days late and told me they couldn't fulfill my order and would give me a 20% discount. Then called back and said the couldn't fill the expect order. VERY POOR BUSINESS. DON'T ORDER UNLESS YOU WANT TO DEAL WITH PROBLEMS

I placed an order for delivery and it showed up in a timely manner. The bouquet was beautiful and was very satisfied and will use them again in the future!

I am sick and tired of people using Covid-19 as an excuse. I ordered flowers for my wife and the website stated that it was flex delivery meaning they would delivery with a range of days. They claim this is because of the current Covid problem. Of course they delivered it on the last day. I dont care about the safety of their workers or that they are having problems getting people to work. That is their problem not mine. I just wanted my flowers delivered on a certain day. Grab your workers and make them work I dont care iof they are sick stop making excuses.

I have to give you your props your company is the only one that gave me a chance to get flowers to my Mother some other sites just could not get them them their anywhere close to Mothers Day. I understand that you have some delivery problems problems in that so many florists are closed in many states due to the pandemic. Having flowers shipped by a carrier is a good idea and everyone knows that deliveries these dats are sometimes delayed. These people complaining just annoy me dont they relaize what is happening in the county or the world in fact. Thank you for being open and helping me send my love to my mother even if it is a bit late.

I would give them a 0 rating if I could. They promise the moon and LITERALLY don't deliver! My MIL did not receive the flowers I ordered for Mother's Day. Like, not just late, but NOT AT ALL. Then it was a major pain to get a person on the phone to help me. Their customer service line for delivery issues was just a recording that said when the flowers were supposed to be delivered and then it hung up on me. I finally had to call the order line and get transferred a bunch of times until someone processed a refund. At least I got that in writing; however, I'm not even sure they did that correctly!

I ordered flowers and balloons 3 days ago to be delivered today. First, when I got the invoice I was noticed that the order was wrong. I called multiple time=s and was hang up on multiple times. I ordered 24 pink balloons and 1 mylar balloon for a total of 25 balloons and 2 dozen pink roses. The order came as 1 mylar balloon and 12 mylar ballons. I called again and again because they keep hanging up when they put me on hold. They finally resolved the issue by telling that I will not receive the balloons and that they will deliver an AVAS basket instead 4 days later and that they will refund me 45% of my order but they only refunded me $58 of my $277 order. They refunded me what they over charged me for and not delivering my 25 flowers. This is the worst company ever. DO NOT ORDER FROM THIS COMPANY IN THE FUTURE! This is a scam!

The website does not respond. You call and they tell you to solve your problem by using the website. You call them and it take 40 minutes to get some one on the phone. You send an email and they don't answer. STAY AWAY! ( it is unfortune that the service is so bad because I have to admit that the flowers were very beautiful, but not worth the trouble)

The basket of flowers were pretty bit got screwed on the service fee, card and bow. They never told me about a $4.00 fee for the card and the bow. And $17 for service fee. WHAT! What was suppose to be $64.99 turned out to be $98.01. And this is with free delivery. That's bull! What a rip off. I will never order again from them

Ordered a comfort plant to delivered before my cousins wake at 1:00 pm. Kept calling customer service.
Local florist states comfort plant was delivered to the flower room of the funeral home at 1:00. Hmmmmm that's weird I spoke to my cousin at the funeral home at 3:30 and she stated that the comfort plant still had not been delivered. Very disappointed. When it gets there, I'm am afraid
To ask her what it looked like. Very disappointed. :(

Placed a holiday order on Dec 23 for same day delivery. Was told it would be delivered on Dec 24, which was fine. Called recipient on Dec 26 to be sure flowers were received in good condition but they hadn't been delivered. Looked up my order and was told in would be delivered on Dec 29! I tried to cancel my order and they said I didn't order it more than 4 days prior to the holiday so they wouldn't cancel my order, which they had charged immediately to my credit card. They also add a $21 service fee for delivery that you don't easily see when placing your order. Lastly, when they sent the confirmation email, they DO NOT include a delivery date on the message. I should have researched this company before I placed my order as upon review, they have MANY complaints with the Better Business Bureau.

I ORDRED FLOWERS ******* AND THEY WERE NEVER DELIVERED AND YOU CANNOT REACH ANYONE ABOUT THE ISSUE. THIS COMPANY BASICALLY TRIES TO SCAM YOU AND WEAR YOU DOWN WHILE TRYING TO GET SOMEONE TO HELP YOU IN MY OPINION AND EXPIERENCE. IT WAS A VERY IMPORTANT DELIVERY AND THEY LET ME DOWN...

I had ordered my girlfriend flowers and a stuffed teddy bear for valentines day (2019). Not only were the flowers not what I ordered, the $20 bear never arrived. Dont worry though, i was definitely still charged for it.
I tried calling them a whopping 8 times and sat through the extremely long answering machine just to get put on hold until the machine asked me to schedule a call back time.
Its no surprise that i never recieved a call back.
So i emailed them and i got a kickback that told me that i can expect a 5 business day wait before someone got back to me.
I understand that it can get busy during the holiday season but thats no excuse for the horrible service and lack of customer support.
Do not order from Avas flowers.
0/5 stars.
Would not ever recommend.

I ordered same day delivery. It was not delivered. Called, they promised to deliver next day. It was not delivered. Called again. Here we are, five days later, and they still have not delivered. Customer service says they will assign to another florist. THEY are not local florists. Cancelling my order today.

The flowers did not look like the description. I saw the flowers the day after they had been delivered and they were already droopy. Actually I was very disappointed. I did complain and $15 credit was given to me. But I doubt that I will use this florist again.

*BUYER BEWARE** ordered flowers on Monday was told they would be delivered that day. Call to verify customer service stated flowers already delivered on Monday. Flowers were not delivered on Monday. Called & called on Tuesday was told they would be delivered on Tuesday. Flowers were not delivered. Call today Wednesday 2/9/22. States flowers would be delivered today. Flowers were received but NOT what I ordered. Oh yeah, they refunded me $15.00 for my trouble. Do NOT use this company. Terrible service.