AvasFlowers.net

Flowers ordered on 2/05/2020 for Valentine's Day were never delivered. When I tried to call customer support I was hung up repeatedly. When I tried to talk to sales person to help was hung up on. Now they won't even answer my call. Had to call bank to reverse charges

Devastated! We ordered an EXPENSIVE Casket Spray and it was never delivered!
Can you imagine on the day of the funeral of your loved one and the flowers not being there? This is what happened to my family. I have been On line with the Customer service call for a long time no resolution. The first clerk said it would be taken care of and it NEVER was. Grief on top of frustration and not getting what we paid for on the day of the service. Flowers are expensive and to pay for them and NOT have them when you need them is not right. We feel cheated, hoodwinked and taken advantage of. Do not use www.avasflowers.com for any major special occasion You will be disappointed. Imagine the morning of the funeral and no flowers. DO NOT USE THIS COMPANY

We got a lovely thank you note for the flowers we sent. We must trust that you deliver what you advertise.
It would be great that when the flowers are delivered that you take a picture. This way we know exactly what we sent. :)

The absolute worst company. I ordered my flowers and scheduled them to be set to my mother the day I ordered them and I called customer service as soon as I ordered it to make sure that it was coming the same day and they said it was. I called my mother at 3 to see if she got them and she didn't. I called customer service again and they told me I scheduled it for two days later. I screenshoted my original receipt and when I had looked on the website they changed it. When I had called to cancel they told me I can't. Never will I do business with them after this.

I spent $95.00 on flowers, a balloon and card to be delivered Monday, April 27. The flowers arrived but no balloon or card (the card is standard... the balloon I paid extra for which never got delivered). I called the same day to complain, however phone lines so busy the automated phone system said I would receive a call back same day between 5-5:30pm... it's now 11pm and I'm still waiting for that call... I'll never order from them again. Don't recommend.

I placed my order Sunday morning, they claim same day delivery, NOT! They harass you with calls, text & emails before they even deliver. If you have a problem no one speaks very good English. I ordered "the sun, moon & star" arrg., that came in a blue vase, a card, a get well balloon & three latex balloons. I even paid extra to have it shipped asap. Then Monday comes they call me to tell me they couldn't ship it on Sunday & they needed permission to send it Monday, fine. Then they call at the end of the day to tell me my aunt was discharged & they couldn't deliver it. WHAT! My aunt was not discharged, same room, same everything! I had them confirm info. & try to send again. Tuesday night they FINALLY deliver the flowers that were wilted & half dead, NO VASE, NO CARD, NO GET WELL BALLOON & one latex balloon that was half deflated! I was so upset! Now, they're giving me a hard time to get my money back! These people are crooks! I would avoid buying ANYTHING from Avas Florist EVER again! I'm going to report them to the better business bureau & I will definitely let everyone I know to never order from these people either! Be warned! P.s. My aunt is in the hospital by herself & just had a stroke. I'm a truck driver & am not able to visit right away, so I have no pictures. Just the word of my aunt & her nurse. Breaks my heart that these people can toy with people's emotions like this, for what, money! So disgusting!

I ordered flowers for my job mom March 21,2022 at 11am for a delivery to be made on that day. Here it is March 22,2022 still waiting on the delivery. I will never order from this place again. They will get a bad review from me on every website that will allow me.

If I would have the option to give zero starts to this review I would do it. This people lie to you and they just don't care. I placed 2 orders to be delivery on Mothers Day and as the day is ending I called them to see why my flowers haven't been delivery and they just told me they couldn't make it possible for today and on top of that they don't refund your money, they kept the service fee which was a total of $40 and my mother and mother in law are not even receiving the flowers. I spent almost 2 hundred dollars just to get upset this day and loose $40 for nothing. I would never order flowers from this place again and I wouldn't recommend anyone to do it. The manager on the phone was so rude even told me she was going to hang up the phone on me not understanding my frustration. This is unreal! Worse customer service ever!

The flowers were delivered 3 days late the first time. They delivered them a second time 2 days later and insisted that they were never delivered the first time.

Arrangement was delivered on time but looked nothing like the arrangement I ordered. Not in the correct vase and majority of the flowers were yellow daisies. Probably worth less than $10 and I paid over $75.
No apology from customer service, tried to explain that they sometimes make substitutions. A bouquet pictured with two types of purple flowers and orange lilies should be delivered with some type of orange and purple flowers. WILL NEVER BUY FROM AGAIN!

I ordered a bouquet of 18 white gerbera daisies on Friday afternoon for delivery before 11AM on Saturday. At 4:30 PM Saturday I received a phone call saying they could not fulfill the order but could substitute white mums instead and deliver on Monday. I cancelled the order and would never deal with this (company?) again.

They did NOT deliver flowers as confirmed.
I had to notify them that there were no flowers delivered and reschedule delivery.
They did NOT deliver what I had ordered, NOT even close, NOT even in the ballpark.
They would not return a courtesy call back to me, I attempted to reach out to them twice.
"Stay away and go to a real Florist."

Ordered flowers for a friend for the loss of a loved one, then found out they couldn't deliver them until four days later which is too late.

Tried to cancel online and although they say there is a way to do it online an error message occurred that said I would have to call. I called and After going through a long menu of options which all seemed to be working their way toward letting me cancel the order, I heard a message that said they couldn't cancel my order then, "goodbye" and click.

They have four days to cancel my order, if they will take any communication from me, Which so far, they won't. They wouldn't even take a message. $135.00 rip off.

Paid $115 for flowers, 3 balloons and a teddy bear to be delivered to my 11 year old grand daughter's hospital room who just had a brain tumor removed and lost her speech! Husband gets a confirmation that it was delivered but it wasn't. She still has never got them. They checked the hosp. And came up with nothing. Now the company is trying to get a hold of the store to no avail. I think I got robbed! AVAS Flowers. Boycott them
Portland, Maine

Disappointed is an absolute understatement. My husband ordered flowers to be delivered to my work as a surprise for our anniversary. He gave them the time frame in which I would be there. Not only were they late to deliver them but they called ME to tell me that they were delivering flowers to my work THAT WERE SUPPOSED TO BE A SURPRISE. They called both of us afterward and myself and my husband gave them our home address to have them delivered there instead of my workplace. They delivered them to my workplace despite the fact that I wasn't even there to receive them and even wrote the wrong name on the card. Truthfully, I think my husband deserves his $50 delivery fee back considering they completely spoiled the surprise and screwed up everything else along the way.

Terrible experience for this grandmother who tried to send flowers to her first grandchild living in Helena MT, who was the valedictorian of her high school class. I ordered on line the day before the event so it wasn't a rich order and received email saying my choice was unavailable & I was given only 3 options, roses only, which were not acceptable to me. I attempted to phone customer service twice, waiting each time for over an hour. I tried to cancel on line & was not able to cancel the order. The graduation took place but my beautiful granddaughter did not receive any flowers from this totally disappointed grandmother. Shame on Avas!

Horrible service ordered the flowers and then was told they didnt have the one we wanted so we cancel they didnt want to give us our money back and they still gave use the option to get a different one so we chose a different one and it didnt get there like they said when it was scheduled to arrive and another thing they dont tell you about the service fee of 17.99 till you go to pay which not good service to me should see that before you go to check out

I ordered an Purple Orchid on July 19th to be delivered on July 28th for my Mother's Birthday. As she lives in another state. Anyway they contacted me the 29th and told me the flower was unavailable. They should have contacted me sooner to let me know so I could have made other arrangements. Instead they waited until the day after her birthday to contact me. So beyond frustrating and disappointing. Unable to get a refund. We spent $78.00 and it's just gone. Do not buy from this company.

I placed an order for flowers online for my daughter's birthday. They charged me market price for a modest bouquet and then added three service charges. The service fee was $20 + delivery fee + transaction fee. They guaranteed delivery same day. Twenty-four hours later, they had still not been delivered. I asked to cancel order. They would not, claiming the order was in process and would be delivered soon. Not delivered... on to next day. Called Avas again. Would not give me the name of the florist who was contracted to deliver the flowers. Flowers still not delivered. Filed a BBB Complaint. Still waiting. Do not, I repeat, do not use this service. Check the Better Business Bureau. There are so many complaints filed against this company that there is a red alert of buyer beware on their account.

I ordered flowers via the company's toll-free number for a friend's birthday. I ordered them on a Monday, December 21 to be delivered the next day. While on the phone, the representative kept trying to upsell me, which was annoying. The flowers never arrived. I went to the company web site and inquired several times as to the whereabouts of my order. No one replied for a week. On Monday, December 28, I waited on hold for a total of 45 minutes to speak to a representative. I was told that because my order fell during their holiday period there was no delivery date guarantee, and that the information was indicated on the web site. I could not find anything on the web site. No one told me when I called that there could be a problem, nor to visit the web site for further information. The representative finally agreed to refund the price of the flowers but kept the 'service fee' of $17.00.

I called Avas Flowers to send a bouquet to my aunt for her birthday. The CSR I spoke to was half asleep. I had to spell my Aunt's name 7 times, and give him her phone # twice. I requested a yellow ribbon to match the flowers. He got everything wrong and the flowers were delivered with a blue ribbon instead of a yellow one. The flowers were delivered on time, and they were beautiful. My aunt loved them. I'll be using Avas Flowers again. I'll just make sure to talk to someone else.

A family member had passed away and i was able to place a order and it was delivered same day A SUNDAY!
The family much appreciated the nice flower arrangement. Thank you!

The website makes it seem like those are actual options, but NONE of what they have is what you will receive. They scammed a lot of people out of money including me, they advertise same day delivery and require you to call them to find out if they will even deliver it on time. The customer service departments go to is just to get an alternative address in case they can get the random flowers to that location on time, which they aren't even sure of because they are 3rd partying it to other florists who won't and don't need to prioritize it. So you get what they have due to availability and what not, from the reviews I'm almost certain my order got messed up, it might not even arrive to her house by today either because the customer service lady may not feel like updating the information, and there is no way to find out. My payments been processed and that's all they cared about, better off going to Home Depot and UPS or fedex the flowers yourself, at least you'll get the right ones.