AvasFlowers.net

I ordered a beautiful orchid plant ( online) with a mylar balloon for my sisters 60th birthday. The orchid arrived and card arrived but the mylar balloon was missing. I called 3 times and asked them to deliver the balloon as I paid a pretty price for what I had ordered. They messed up and should of put the customer first, which they did not! I will not reccomend Ava's Flowers and I personally will never order from them again.

So the first picture is what I ordered. To be fair they did contact me and said that what I ordered was not available. I had already paid and I was expecting the arrangement to be delivered the day they contacted me. It was supposed to be the center piece for my mom's Christmas table. I wanted to cancel my entire order at that time but I was assured that the roses would be in a beautiful vase and make a lovely center piece. The 2nd picture is what my mom received and the roses were damaged. My mom wasn't sure if they had gotten to cold or what happened but they were poor quality. When my mom sent me a picture thanking me for the gift I was horrified. I asked her to please not display them because of how embarrassed I was.
I was refunded about half of the original order money wise but was told they couldn't make any other accommodations. It's not about the money but the arrangement itself
The flowers were damaged, the beautiful vase I was promised looks like it came from the dollar tree. Not one hint of baby's breath or a bow not even holiday colors! Still they said they couldn't or wouldn't do anything to make this situation better. I'm so disappointed and embarrassed with what I know my mom will still display on her Christmas table and tell everyone that they were from me. My recommendation is to
Never use this company.
Showing picture of what was delivered.

I placed an order on 11/16 to have flowers delivered on 11/20. At 3:20 on 11/20 I received a text message from them saying they were canceling my order. That is the same day they were supposed to be delivered and I have no ability to find another florist on the island that can fill the order. BEWARE of doing business with this SCAM company.

Please do not use this florist. A family friend recommended this florist because she heard they were good but she personally never used them. I placed an order for a sympathy arrangment to be delivered to the church - never got delivered. The mornin of my sister's funeral apparently they were blowing up my phone because they needed the address to the churchwhich I had already provided and they were all set. I was getting ready for my sister's funeral and distraught and they are trying to call me.

Anyway I demanded a refund which at first they were giving me a hard time. They wanted to still ship the flowers after the funeral was done- like the next day. BTW you speak to people from India so it was even more frustrating. They eventually gave me my refund back. This company sucks and the fact that my beautiful sister who passed away didn't even get sent flowers from me. This company shouldn't even be in business if they can't even deliver flowers to a church.

I couldn't be more disappointed with this 'service'. First, they do some kind of trickery to make you think this a local florist in the area. I found out after placing the order that this is national flower store like 1-800-FLOWERS. While shopping I picked out what I wanted and they quote a price. You go through the process of putting in all the details, delivery address, credit card info, etc, etc and then on the last step they inform you that there is $25 'service fee'. With the service fee, their flowers are more expensive than other flower sellers especially local flower shops.

They also bungled the delivery really badly. They were supposed to deliver on Monday and my fiance's work. Her closes at 5pm and Ava's wanted to deliver it at 6:30pm. I called and explained and they agreed to cancel delivery since the place was closed and deliver the next day. Monday night I got a notification that the flowers were delivered. They weren't delivered. Tuesday, they weren't delivered either. I filed a complaint and Wednesday, they confirmed it had not been delivered and that they would deliver it Thursday. Today is Wednesday, maybe it will come tommorrow which would be 4 days late. At this point, I'm not betting on it. I only know this is the plan because I've had to call them 4 times. Their customer service is horrible too. They go out of their way to make it difficult to talk to someone and they just keep redirecting you to their website and that was telling me incorrect information.

Avoid this place. It sucks.

DOES NOT GET ANY WORSE THAN THIS PLACE... Ordered sympathy flowers for a family members funeral. Flowers never arrived... they lied after being very rude that the flowers were delivered... we were at the funeral home... no flowers... dont waste your time... they take your money and deliver NOTHING!

I tried to order a bouquet of ballons & a Med. Size Teddy Bear for my Aunt, they told me it was over $100.00... They tried to convince me they had a store front in my home town. What gave it away was they kept asking for the name of the hospital... There is only 1 hospital. When I told them to cancel the order they wanted to send a flower bouquet instead for $30.00 less. I hung up because all thet wanted to do is argue. Called a cousin for the name of the florist there... got the balloons & bear for about $70.00 less & great service

Do not trust Avas Flowers with your Mother's Day! I live in NYC and trusted them to deliver flowers to my 90 yr old Mom in SC. I ordered them in advance, over the phone and was promised they would arrive by Mother's Day - I was not given a specific day just a date range - that should have been a hint. Today - Mother's Day I'm notified by email that they are cancelling the order. This is not the way to do business and I highly recommend for anyone to take your precious orders elsewhere.

Peachy Keen - "LUXURY GRADE" - WITH VASE,
I ordered on the 16th for a 17th delivery which didn't happen, the birthday flowers arrived a day late because of short staff, too busy, something about weather, the did notify me at 3:55 day of, too late to place with another florist. It was supposed to be a surprise and the recipient was actually home the 16th, but I was forced to share the recipients # to coordinate delivery the next day - no surprise. There are 4 options, luxury grade is highest, hardly luxury especially for the price, I mean I can't imagine how much smaller each step-down would be. Will NOT order again! You shouldn't allow a delivery date if it can't be kept. If you need more time request 2 days ahead. Bad management.

Ordered flowers for Mother's Day. A dozen sunflowers. The first bouquet arrived dead and rotted. The second replacement bouquet was also dead and THEY WEREN'T EVEN SUNFLOWERS. Dead daises. It took upwards of 45 minutes to get anyone on the phone at Customer Service because the first time I called I was put on hold for 15+ mins and hung up. After calling a second time, I finally got someone on the phone who offered a measly 10% discount. Mind you, I still did not have ANY flowers yet I am denied a refund. After a good amount of back and forth I was told I would receive a refund. This was after I asked the man on the phone to confirm that if a replacement bouquet was sent, it would be what I ordered and alive upon arrival. He could not. I still have not received my refund. Horrible company and I could not find anywhere to leave a google review. Word of advice: read their Yelp. This company sucks.

I had ordered flowers to be delivered to my daughter at IU, Bloomington. The flowers that she received were NOTHING like what I had ordered from the pictured website for Ava's. When I called to dispute the flowers (and forgotten balloon) I was told that they were sorry and that I could have 15% off my next order. Are you kidding me? There isn't EVER going to be a next order. When I contacted the "local" florist they told me that Ava's had specified exactly how many flowers to put in the vase and that was it. Complete joke! The first pic is what my daughter recvd - 2nd is what was promised for $109.00

I bought a $50 bouquet. They added a $29 "service fee"
Please don't use this company to buy anything

What is up with substitutions, I ordered a mixed bouquet arrangement and it came with some differnt colors than what was depicted. I now the the website said some substitutions migt be required but that is for other people not me. I dont care if you have to drive 500 miles and pick the flowers yourselves I dont care. Dont give me give the Covid-19 excuse everyone knows that is just a goverment scam to gain more power over us. Just get me the exact flowers that I ordered even if someone else gets the virus that is not my concern.

We sent a coworker flowers and mylar balloon to show we were thinking of her when she was home sick.
I decided to try Avas because it was a local business and wanted to support our local business. I ordered a nice arrangement with a vase and balloon and what they received was two flowers surrounded by fill. No color... no balloon... horrible. I was shocked when my coworker showed us what she received. It was nothing remotely close to what I ordered. They did call and say they couldn't delivery that day but will then next day and will accommodate us by adding more flowers. Well $80 later... no balloon... no color... I've attached a picture of what was received. Embarrassing that is what she received. Looked like I picked weeds from my yard and threw them in a cup. I will never use them again... I will never refer them... Please stay away!

I'm orden hearts for funeral and they send wherever the want something more cheap when the charge me 195 for something so diferente cost less money and trying to call customer service the left me at the phone for over 25 min no body trying to help me call 3 time and no help the have to refund the money so bad company

My flowers have not been delivered yet and I ordered them on Saturday morning. I read there Covid policy on their website and noted that delivery was on a flex schedule and could arrive onm a range of days. The flowers are for Mothers Day so regardless on their staed policy they should be delivered on Mother Day. I gave them a full day to get the order to my Mom but nothing yet. This Covid thing is getting me upset and I dont understand my it should be difficult to get flowwers delivered.

I ordered flowers for a friend that had surgery. I googled florists in Elmwood, Illinois and Avas came up. My fault for thinking they were local. I called and placed my order and was told they would be delivered that day. The next afternoon I was told they would not be delivered for another 4 days and that they would upgrade the flowers for the delay. I called and said I wanted to cancel and was told I would be charged $18.95 service fee. At that point I told them to deliver the flowers late because I was frustrated. My friend sent me a picture of the arrangement that I had paid $58 for. It looked like grocery store flowers that had been thrown into a vase. The flowers werent even cut to fit the vase. And this was supposed to be the upgraded arrangement! NEVER order from this company. I learned my lesson!

Called to order Valentine's Day flowers on the morning of the 13th. Girl taking my order said the flowers would absolutely be delivered on Valentine's Day. Got an email that said the flowers would be delivered on the 18th. If you try to cancel your order you only get dead ends. A complete scam.

I ordered a sympathy basket for $75. With delivery and tax it was $111. I was mortified when I got to the funeral and saw the size of the basket. The basket was supposed to be white and they put it in the black basket. It was supposed to be a tall spray of flowers and it was all one level in the basket. Definitely not worth the money. I tried to call Ava's flowers and no one answered. I sent an email and got no response. I called this a.m. and they said they couldn't do anything because it wasn't within 24 hours of delivery. After asking for a supervisor, I got $7.49 refunded to my card. I would not spend one penny with Ava‘s flowers ever again!

I guess I should have come to this website first before ordering from Avas Flowers. This company is horrendous. I ordered a floral arrangement and a full sized card to be delivered on Dec 20th. What was delivered was an awful looking poinsettia, no flowers in site and a hand scribbled note that wasn't even legible. I called customer service they said they would deliver an arrangement on Dec 26th in time for her birthday and here it is Dec 26th and still nothing. I can't even remotely recommend this company. DO NOT buy any flowers from this company.

I ordered flowers to be delivered on a certain day and they were delivered to the wrong address or not at all. When I called they said they had a signature from the person, however, they were never received by the right person. When contacted Avas Flowers they sent them out to the correct address the next day. I complained that they were a day late they didn't act like they cared. I believe I wasn't even talking to the florist themselves but a service for customer service. I guess they don't want the complaints.

Don't use this company! They buy gas station flowers and charge you $130 for delivery and then not on the correct date ruining the occasion!

My experience is almost identical to most of these reviews. Ordered same day delivery, received a notification that ordered arrived but there was NOTHING. Still have not been able to speak to a live person. Run around automated system. I received generic emails in response to the claim I filed on their website. WOW WOW WOW HORRIBLE SCAM.