AvasFlowers.net

Extremely dissatisfied with this company. I placed an order for 4 diff sets for flowers for my adult daughters (out of town) late for Valentine's Day I certainly understood it my order was late in the game (on 2/13) but this site was the one the "guaranteed" they would get deliveries made on Valentine's Day. Indeed, the ONLY reason I ordered from them and paid their premium price (compared to others) was the ability to get them timely delivered. Not one of the them was delivered on time. In fact, one of them that their own site still says was to be delivered yesterday still has not been delivered. I don't really care about the store credit they offered on only 1 order (They won't be frying my business again) and the fact that 3 of the 4 were delivered late (today), I'm upset that they even suggested they could timely deliver when that obviously was totally false. The other sites I considered today me they couldn't promise delivery and that's the whole reason I bought these items. The reason the day was a big deal to me is that I wanted to provide my adult daughters with valentines flowers because their older sister had died in the last year and when they were all kids, I used to do valentines flowers every year for all of them. Shame on this company. They misrepresent and don't live up to their word.
Learn from my mistake in ordering from this company. Don't do it.

They were able to get what I requested on the day I requested them delivered and the recipient loved it!

I ORDERED A LAVENDER SYMPATHY BASKET AND RECEIVED YELLOW AND GREEN FLOWERS WITH A LAVENDER BOW. I WAS CHARGED $5 EXTRA TO HAVE THE BOW MATCH THE LAVENDER FLOWERS, WHAT A JOKE! THE FLOWERS WERE NO WHERE WHAT I ORDERED AND THE BOW WAS THE ONLY THING LAVENDER. I WAS NOT ONLY EMBARRASSED, BUT MORTIFIED ON WHAT WAS DELIVERED! THE PICTURES I INCLUDED SHOW WHAT I THOUGHT I WAS ORDERING AND WHAT I RECEIVED! HORRENDOUS TO SAY THE LEAST!

GAVE 1 STAR, ONLY BECAUSE I NEEDED TO GIVE AT LEAST ONE. THEY DESERVE MINUS 5 STARS!

I would not recommend this business and I wish that I would have read the reviews first.
I ordered flowers to be delivered for a birthday gift along with a box of chocolates. They did NOT arrive on the birthdate. I called and they offered a $20 credit and promised to deliver 2 days late. Later that day I received a text stating that the chosen bouquet was not available but I could pick from the following items (all more expensive than original choice) at no additional cost or I could cancel the order. I selected one and it was delivered.

The chocolate was not delivered along with the flowers. When I called they told me that they refunded me $20, which was supposed to be for the delay. The customer service person then said that "you picked a more expensive flower" I explained that I had picked one from the choices given.

Basically they refunded $20 and didn't send the chocolate. Not an end of the world, but feel I was bamboozeled, won't use again and I suggest that you call a local florist for better customer service!

Have a nice day

Ordered flowers for my mom on her bDay 11/03/2019 and they never got delivered... this place is a joke! They told me they will discount 10% off my order REALLY! CAN'T BELIEVE HOW THEY HANDLED IT! NEVER AGAIN!

Was never delivered! Spent $80. Do not use this company! This company is a scam and do not use. I repeat do not use!

Never order from this company... They will not send what you ordered... And they do not honor their company policy. Worst customer service ever! Scam alert!

Beautiful floral arrangement, and arrived when expected! Thank you so much! I will definitely order from Ava's again!

When I first talked to the girl, I explained I wanted to spend $50.00 on order. I told her what it was for, and I wanted it delivered that day, she put me on hold, came back on and gave me a total of $75.00. I told her i did not want to spend that much, I gave her a code from the internet and we got it down to $60.00. But if I wanted it delivered today it would be $64.00. $4.00 service charge. I said i thought it was free delivery, she said yes but this is a service charge. I told her I would not pay it, she told me to hold on, we got disconnected. She called back and I told her forget the order, I'll go somewhere else. She assured me they would deliver the flowers for the $60.00 that day. When I got the receipt by email it showed a $9.99 delivery charge. I called back and all I got was double talk, so I just let it go. By 8.pm my son still had not gotten his flowers. They did not get them until the following afternoon. The reason I wanted them delivered the day before is they brought their newborn baby home from the hospital the day before that. I wanted as a welcome home gift. Whoever heard of ups delivering flowers. They don't tell you that!

My grandma received her flowers in a perfect timely manor. She absolutely loves them. The website was super easy to use as well.

I ordered a double orchid that was no better that what you would get a a supermarket at 3 times the price. Avoid this place.

The 3rd person in our family died from Covid and I made the mistake of ordering from this this lousy excuse of a Florest - the order was suppose to be delivered by Wednesday- on Friday they had not been delivered and I was never notified.
Cynthia Collins

I order flowers from Ava's Flowers on 12/19/2023 to congratulate a beautiful friend of mine on her retirement who's like a sister. The bouquet's name said it all " She's Got Style, She's Got Grace" about my friend! I ordered it in a large. What she got was a different story! The arrangement sent looked nothing like nor was close to the ordered size of the advertised large bouquet,nor the colors. The card didn't have my name on it as the sender so when she received it she didn't know who it came from. I had to call after a couple of days to see if she got it then she sent me the pictures! I was done! The first picture is what I ordered and the second is what my dear friend received. I thought I was working with a business that was dealing with vetted florist as contractors but it's come across as a hard not. I feel that there's an out of state out of mind customer service policy with these folks and a gamble as to rather you'll get what you purchase. I'm not a gambler and nor will I do business again with this online company. My lesson is do better research when looking online to send flower to an out of state friend or family member in the future. Below is my addition attempt with an email after many attempts by phone to rectify the issue.
SENT TO AVAS FLOWERS ON:
Jan 16,2024, 1:28 PM
To floristrelations
---------- Forwarded message ---------
FROM:
Date: Thu, Dec 21,2023 at 2:33 PM
Subject: Floral Arrangement Dispute
FROM MYSELF
To: <*******@avasflowers.com>
To whom it may concern in rectifying my dispute over order number ******* placed on December 19,2023 for a "large" She's got style, She's got Grace bouquet. I have followed your policies and instructions to resolve this matter only to not have heard back from anyone and made to feel totally ignored by your company regarding a resolution around this issue. As a first and possibly last time client I wish to receive monies or an adequate replacement representing the desired purchase. If someone could please call or email it would be greatly appreciated.
Thank You
Dr.J W

My husband ordered flowers from this dishonest company and paid in full for same day delivery. We still have not received a delivery from them. Do not use them.

Do not use Avis flowers they do not deliver on time they do not stand behind there money back guarantee complete trash

Hit you with a $24.95 'service' fee at the end of the process, on top of delivery. Overpriced to boot.

First of all, Ava's came up when I searched for a local florist. I didn't realize that they were based out of Delaware and they farmed out their florist jobs to someone else. Or maybe they actually do it in Delaware and then deliver it by FedEx. I don't know but not only was the bouquet delivered later than I needed it to, the final product was terrible! I upgraded to a bigger bouquet so it matched the fullness of the bouquet in the picture. It came smaller than the basic option that I upgraded from. The rose's outer petals were already turning brown. Check pictures for cisual.) When I called their customer service to see what happened with the delivery, they first told me it had been delivered at 10:42. It wasn't even 10:00. She said well they've either been delivered, or they will be delivered, by noon. I asked if that meant you can't tell me if they've been delivered and she said it's not how it works- our deliverer tells us after he's delivered everything when it was delivered. I asked for a tracking number because they say they ship with FedEx so everything should have a number. She couldn't give that to me either. She promised me they would be delivered by noon the day after they were supposed to, and they were not delivered till after 3:00 p.m. it takes forever to get the customer service rep on the phone, and now when I'm ready to write a review it's a really hard to find a place to put one. Ava's flowers also advertised free shipping on their website. I put the code in, they told me it went through, and then after I had submitted the order, the coupon was not applied. This place is garbage. Save your money and call a local florist!

Company does not deliver what is ordered. I spoke with customer service and they will not rectify the issue. Horrible company, I will never order from them again

This company is in business to do one thing and it's not to deliver flowers. They are in business only to TAKE YOUR MONEY! This company is a complete SCAM! There is a reason they have (223) 1 star reviews ( 1 star only because it doesn't have 0 stars as an option) and only (3) 5 star reviews. I DON'T KNOW HOW THESE PEOPLE ARE STILL IN BUSINESS!

I ordered two dozen pink roses for next day delivery from their website for my mother's 70th birthday. I was called the next morning to tell me they didn't have pink roses and they couldn't deliver them that day, but could get some from their farm and deliver the next day. They delivered 2 dozen orange and yellow roses that were left on the front deck in the heat without even ringing the bell to let my mom know they arrived. When she opened them, they were wilted and then they died two days later. Mom didn't tell me till day 5 after delivery. I immediately contacted customer service to let them know since their website states in multiple places in large font they have a 7 day freshness guarantee. That apparently only applies if you call within 24 hours of delivery to say your flowers will probably not last 7 days. I only wanted replacement flowers delivered. They refused even at the supervisor level. Even when I kept referring to the freshness guarantee, both the rep and supervisor kept reciting the policy. Infuriating. DO NOT BUY from them.

DO NOT USE THIS COMPANY TO ORDER FLOWERS! I ordered a beautiful arrangement of Violet Roses with background arrangements in a Square Violet Vase for my Mother's 90th Birthday, we recieved carnations in a cheap vase. They gave me a $15 credit for my next order! Which I will never do again... You can't get a hold of anyone through the 877 phone number! SO BEWARE!

This Florist doesn't deserve a 1star rating, they were HORRIBLE! I ordered my sister some Birthday Flowers & when she sent me a picture of the flowers that were delivered to her, I was LIVID needless to say! OMG the flowers DIDN'T LOOK anything like the picture online, some of the flowers looked almost DEAD & my Sister said they didn't last a day! When I called Customer Service to complain, I was told someone would contact me within 24hrs but no one ever got back with me! I will NEVER EVER use this florist again, so if you do you will be Greatly Disappointed... don't even waste your time!

Last week I ordered an expensive funeral arrangement. It took more than 20 minutes for the girl to place my order, even though I had an order description and number. She looked up the information for the services and said they would be there Friday. I told her the services were Thursday and the funeral was Friday. " oh yes I see that, I will change it" had I not picked up on day they would have been sent after the funeral! The arrangement was beautiful, just as pictured, I asked to have best friend on the ribbon, " no problem, we can do that" I gave her the message I wanted on the card. She said everything was all set. When I arrived at the services I wanted to see the arrangement. There was nothing written on the ribbon and the card did not have a name of who it was from. Had I not been there the family would have had no idea who sent them. I completed a follow up survey from Avas and expressed my concerns. No one ever contacted me. This will be the last time I order from Avas Flowers.