AvasFlowers.net

My day in hell with this company is just too long to go into.
Suffice it to say that - by my fourth phone call, I finally called to cancel the order. This call was made on Tuesday at about 5:00 to cancel an order due to be delivered on Thursday. The "manager" (yeah, right), refused to give me a cancellation confirmation code because he had to "run it by the boss for approval"
I asked when I could expect a confirmation - and he said someone would contact me in an hour or so. Obviously there was no return call - so I called at 8:00 this morning (Wednesday) and lo and behold... there were NO NOTES about me cancelling the order and now it's "too late because they're due to be delivered tomorrow" - are you surprised yet? Because I'm not - he did it on purpose because their cancellation policy is 24 hours from the time your ordered it... UNLESS it's for the same day or next day delivery. So he decided to scam me. My bank has other ideas LOL - there's a dispute on file now for the charge and they're good at this.
JUST STAY AWAY FROM THIS COMPANY

Ordered flowers on Tuesday for a Friday delivery. Couldn't do it. Told me they would upgrade boquet for inconvience, delivered one smaller then what I ordered. Do not use.

I ordered flowers for my anniversary I was told I would get them by 7:00 p.m. that night nothing came no flowers no E mail no phone calls letting me know nothing would show up the lady argued with me on the phone when I tried to cancel my order this place is nothing but bull$#*! Do not order from these people Worst place you can order from it showed online they were local they are not local why should I wait 5 to 10 days for a refund When they could not deliver as promisedAgain do not waste your money on this companyIt is a total rip off worst customer service I have experiencedThey sure $#*!ed up my anniversary Thanks for nothing you piece of $#*! company You don't deserve any stars To badd you cannot give negative stars on here cause I would give you a negative 20

I ordered Flower Floral Harmony Bouquet "LUXURY GRADE" Added 10 latex balloons, 4 Mylar ballons, a card Fullsize greeting card, large box of chocolate, and a Large Teddy Bear. To the tune of $243.00. Im in Iowa for work and this was for my wifes Birthday. What showed up was, a small Bouquet of flowers, hardly any thing close to "LUXURY GRADE" (I have Pictures). The Teddy bear smelled of Cigarette Smoke so bad My wife had to run it in the washing machine, 4 latex Balloons(I ordered 10), and 3 Mylar Balloons (ordered 4,2 I Love You and 2 Happy Birthday). And for the Card I paid for they gave here a Piece of Paper. Now no one answers the phone, the machine asks you to type in a number for a call back, machine called back and then it hung-up.

I ORDER FLOWERS FROM AVAS THAT WAS SUPPOSED TO BE DELIVERED FOR MY GODMOTHER'S FUNERAL I HAVE AN EMAIL STATING THAT THEY WERE DELIVERED CONTACTED THE FUNERAL HOME NO FLOWERS WAS OVER THERE ON THE DAY OF MY GODMOTHER'S FUNERAL THE FLOWERS STILL WASN'T THERE SPOKE WITH SEVERAL PEOPLE WHO CALLED THEIR SELF TRACKING DOWN THE DELIVERY PERSON THE LAST PERSON I SPOKE TO STATED THAT MY FLOWERS WOULD BE DELIVERED BY 2:00 P.M. MY GODMOTHER'S SERVICES WAS AT 11:00 A.M. I EXPLAINED TO THEM THAT THERE WAS NO NEED TO DELIVER THOSE FLOWERS SINCE BY 2:00 P.M. SHE WOULD BE LAID TO REST I HAVE TWO DIFFERENT DELIVERY DAYS FROM THIS COMPANY I SPOKE WITH THE FUNERAL HOME I SPOKE WITH EVERYONE IN THE FUNERAL HOME THEY SEARCHED THE FUNERAL HOME MY FLOWERS WAS NEVER DELIVERED NOW I'M GETTING A RUN AROUND ABOUT GETTING MY MONEY BACK FROM THEM WHICH WAS $152 I WOULD ADVISE ANYONE AND EVERYONE DO NOT ORDER FROM THIS SITE BECAUSE THEY ARE SCAM ARTISTS THEY ARE THIEVES AND THEY DON'T DELIVER ON THEIR PROMISE

I done an online order and had done an express order ( meaning it was promised to me that the order would be there before 2PM of the delivery date the next day, which was my preferred delivery date) and it was not there. I was attempting to surprise my girlfriend ( who is a teacher) at her school with a ' first day of school ' bouquet and this was a horrendous experience. I called AVAS at 2:30, hoping I still had time before my girlfriend left the school, and was PROMISED that my order would be there by 3PM. At 3:45 it still had not gotten there and I had to jump through a lot of loopholes just to even be able to talk to someone to try and get it right. Then at 3:45 when I called I talked to ' Anthony ' who supposedly contacted the local florist to get the order there sooner. I told him I needed it there ASAP & he said the flower shop did not even know where my order was. So when asked what could be done he PROMISED ME a $10 discount, when I told him that I wanted the order re-routed to a different address ( because my girlfriend was leaving the school and I wished to have them sent to her house) he just completely forgot to give me the $10 discount, which should have been far more than just $10 because my order was $102. When he got ready to hang up I tried several times to get his attention to give me the discount and he would not even let me speak because he wanted some " positive feedback " on his survey. This company, the young woman I spoke to first who lied to me, and Anthony were all a terrible experience. I hope no one else makes the mistake of using this company & I will NEVER do this again.

I ordered an arrangement and even took a picture of it. I paid for a larger arraignment and my sister received an arraignment that was super small and looked nothing like what I ordered I paid $108 and when I got a picture of what she received it looked like a $30 arraignment and looked absolutely nothing like I ordered for her. I am livid at how cheap it looked and it looked nothing like the picture. I will never ever order from this scamming company again! I specifically looked up a florist in her town a small town in AL and had no idea this company was out of Delaware until I contacted my bank. If u want to trust a florist find a local florist u can trust because you certainly can't trust this one! I will be calling them although I did now and thier voicemail says due to the holiday they are closed wow lol what holiday today is January 6th. Just another bad sign! Never again please don't order from these people u will never get what u order or pay for! Horrible business practices! LOOK AT THE HUGE BLUE AND PINK FLOWERS I ORDERED BUT LOOK AT WHAT SHE RECEIVED WOW SO UNHAPPY NEVER BEEN SO UNHAPPY BUT WILL BE CALLING DELAWARE WHEN THEY GET OFF THIER INVISABLE HOLIDAY! THIS COMPANY EMBARRASSED ME WITH THAT LITTLE FLOWER ARRAIGNMENT THAT IS WORTH WHAT $35 PLEASE YALL SHOULD BE ASHAMED AS A FLOWER COMPANY AND IM MAD AS HELL!

I wish I had read the reviews before I ordered... it was a 75th Birthday gift... I was assured that the azalea plant was in stock and would be delivered the next day (on her birthday) An azalea Bonzi (NOT WHAT I ORDERED) was delivered 4 days later, the plant was wilted and in bad shape when it arrived. DO NOT USE THIS COMPANY!

I wanted to purchase something special for my Godmother who is 98y/o. I wanted to make her smile and be happy since this may be the last Christmas she is here with family. I found a beautiful arrangement at AVAS Flowers that I knew she would love. So, I purchased the DELUXE arrangement. First, I was shocked seeing that there was an additional fee of $17.95 as a Service Fee, God only knew what that was for! Next, I received an email from AVAS requesting I call the Customer Service because there was an issue with the arrangement. They were out of berries so there would be a delay in Delivery [after Christmas]. Okay, things happen and at least I was happy to hear that "they cared" about what they provide to their customers. Well, my Godmother received the arrangement on the 26th and her daughter sent me a picture of what it looked like. OMG – I was so embarrassed! I didn't even look like a $15 arrangement you could get at a grocery store! Hardly any berries, huge bow to fill in the empty spaces. I will NEVER purchase from or recommend AVAS Flowers to ANYONE.

BUYER BEWARE!
DO NOT use this service! It's expensive & they don't come through. Paid for expedited service and the flowers weren't delivered until the next day, AND only after many phone calls made to their customer service. They argued and fought with the sender and the recipient stating the recipient wasn't home (completely untrue) so they couldn't make the delivery. Asked for a refund and to cancel, they would not even consider it and argued about it. Demanded a cancellation and refund the next afternoon when the delivery had not been made - they still would not entertain the idea. I offered to go pick them up. I was told they didn't have the information on the local shop that was to be delivering them so I couldn't go get them.
They had our money and they were keeping it.
We googled them to see what others had to say. Interestingly, Ava's Flowers answers the question - is Ava's Flowers a scam. They say NO with a lengthy explanation of their 'business' and it's growth. Growth made by taking people's money and refusing to deliver the product or provide a refund.
When they finally arrived, it wasn't what we ordered. Understandably there are changes to flowers and such. The balloons aren't mylar as pictured, they are latex. Paid $5.00 for a large card and received the normal bouquet card. There's just a bunch that went wrong here.
Do yourself a HUGE favor and look up local florists in the area you wish to have flowers delivered and use them directly.
I wouldn't recommend this service to anyone, ever.

My husband has had a colon resection and my work sent a vase and 10 stemed Sunflowers to our house - I received 10 DEAD flowers and a Vase. I called customer service and asked if they could resend me some live flowers - I was told NO - however, they would let me BUY another arrangement at 50% off. I explained these arrived dead and were a get well gift. I asked to talk to a manager and they said they would have a manager call me back - NO CALL BACK. I called my work and had them dispute the charge on their credit card as they shouldn't have to pay for DEAD FLOWERS. HORRIBLE CUSTOMER SERVICE, they should be ashamed!

On July 6,2017, I ordered a standing funeral spray, to be delivered for the viewing on July 7,2017. I indicated in the instructions that the viewing was on July 7, from 1:00 p.m. to 5:00 p.m. and the funeral on July 8,2017 at 2:00 p.m.

On July 7,2017, I checked the status and was advised the flowers were on the truck. On July 8,2017, I checked the delivery status and was advised that the delivery had been rescheduled for July 10,2017. I explained that I ordered a standing spray for a funeral today. I was told the flowers would be delivered to the familys home. When I remarked why anyone would send a standing spray to a home, I was asked if I would rather have a fruit basket. When I informed the representative that my cousin lived alone and there was no one at her house to send a fruit basket to, this person replied where would you like us to send it. When I requested a refund this person indicated he would see what they could do.

I was subsequently transferred to a supervisor who asked if I wanted flowers delivered to a different location. When I responded no, I was asked if I wanted to cancel my order. Cancel my order, didnt that happened when the company failed to deliver the order as promised. I am not sure which was worst, that this company failed to deliver flowers to the viewing, the funeral, provided no notification until I inquired or their nonchalant attitude towards the entire ordeal.

BEWARE! If I could give a minus star rating, I would. It was a positive review I initially read
That prompted me to order flowers for my daughter-in-law's birthday. I live in Sarnia, Ontario, Canada, and I was lead to believe that the flower shop was in Wake Forest, N. C. where she lives, which has a population of about 44,000. On the web site, same day delivery is advertised. I ordered the birthday flowers on Sept. 27 for delivery on Sept. 30. At about 3pm on Sept. 30th I received a call telling me that the driver had gone out for the day and the flowers would not be delivered until October 1st. NOOOO! Why can't someone just drive them over, or send them by Taxi or Uber? There was a language barrier with the person to whom I was talking. When I asked her if she was the proprietor, she did not seem to know what I meant. The order had been expensive…with the total cost being about twice what the original cost had been. No compensation was offered. When I said that it would be good business practice to offer compensation, a $10 discount was offered… and then $20. I thought a 50% refund would have been more appropriate. No. Really? Didn't Ava's breach their contract which stated same day deliver?!
I canceled my order and I'd better see the amount come off my card. No compensation was offered. I will NEVER order from Ava's again. I then called customer service and was offered canned platitudes that seemed to have been read from a script. No sincerity and no offer to compensate. I would advise customers to GO SOMEWHERE ELSE!

I ordered flowers for my moms birthday to be delivered same day…. Never arrived! Please do yourself a favor …. DO NOT order from this company!

BE CAREFUL! I never received the bouquet I ordered and customer service refuses to call me back! SCAM! DO NOT ORDER FROM HERE.

Not delivered when promised and keep lying every time I called
Delivered something completely different from what they show on their pictures

All said and done, after i put my credit card information, they hit me with a $19.95 service charge. Glad i saw it and not rushed to place the order.

Ava's delivered my order on time just as they said they would. The plant was absolutely beautiful! Will use them again!

Thr plant was beautiful and delivered on time.
Great service and wonderful arrangement.
It made the day a little brighter.

Regarding order # ******* I don't have time to call and sit on hold for another hour. On Tuesday September 3 I placed an order on line for a plant $73.00 to be delivered to Faith Baptist Church in Hines Oregon by 11:00 am on Saturday September 7th. I called in at 1:15 on Saturday and spoke to two different representatives and was on hold for almost an hour and no one was able to tell me what happened to my order or why it was not delivered. I said that we were going to be at the church until 3:00 if they could just have it delivered that they could call me and I would come out and get it. That didn't happen and no one could answer as to why it wouldn't be delivered. The only option was to have it delivered to a home address the next day Sunday September 8th
It was not delivered or attempted to be delivered! My husband took over the call and relayed the extreme frustration and disappointment and was told that it would be discounted to a total of $11. Not discounted and refunded $11. This has been the worst experience and customer service I have had. If it was not going to happen a call to let me know would have been appreciated and would have allowed me to make other arrangements and not have to deal with all of this crap while at a funeral.

Me and my wife just orderd 2 arraingments to be deliverd today and when we called to see were they were they said that they would be del tomorrow and instead of flowers they would be rosses they i autherized wich i did not. So i said just cancel it they they cant. I said just refund they wer can only give half back when theyn did not del anything. How are they still on the internet, taking advantage of pewople in their time of sorrow. How does the bbb/ag/law enforcement and anyone else looking at these $#*!s.

My mom was thrilled with her bouquet. She's very finicky and she was happy! Beautiful vase as well!

FRAUD! One word that sums it up. I ordered a pastel sympathy bouquet PREMIUM size with banners and card. NOT only did they "not deliver" a bouquet but also LIED about it. They took my money over $200 but delivered NO flowers for my aunty's funeral. The WORST business ever! Don't bother ordering anything from this business. They claimed they delivered it to the funeral home, but the customer service rep (John) said they delivered it to the church. So which is it? And if the bouquet they claimed was delivered to church or funeral home, It was NOT a PREMIUM PASTEL SYMPATHY BASKET FLOWERS, DID NOT HAVE ANY BANNERS OR A CARD ATTACHED TO IT AS ORDERED, but it was PATHETIC looking and looked like someone just threw some LEFTOVER flowers together LAST minute and there you go! The bouquet was PATHETIC looking! If that's the bouquet they claimed it was delivered. You be your own judge! Go on avasflowers.com and look at the photo of a PASTEL SYMPATHY BASKET and compare it to the photo of the sickly looking bouquet they delivered. Attached below. IT'S PITIFUL!