AvasFlowers.net has a rating of 1.2 stars from 682 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AvasFlowers.net most frequently mention customer service, next day, and local florist problems. AvasFlowers.net ranks 265th among Flower Delivery sites.
I ordered some flowers to be delivered to a camp in Pennsylvania, USA (from UK) where my daughter is working for the summer, as it was her birthday. So I chose this company from a google search for that area. Easy to order and the flowers were delivered on time. Although I only ordered a small bouquet (trying to keep costs down) the quality of the flowers looked good, and some buds were still to open when they arrived, so would have filled out a bit more. Happy with the service and was updated when they were delivered.
I am sooo sorry I placed an order thru Aves Flowers. Their website was easy to navigate and use. However, once the order was placed with an undisclosed service fee and a rush fee for delivery before 2:00 pm. Sun was sunny. Weather was not a factor. Could not get in touch with customer service. Could not get an answer on line. Recieved a text that the arrangement was delivered…. GUESS WHAT! Not recieved! 30 years of service? BEWARE.
All indictions at Avas website were that my flowers would be delivered on time and be the Asiatic Lilies I requested. Neither the flowers I requested or delievered on time was the outcome. Paid a premium price as well. Will not be using Avas again.
Fred Thomas
Date of experience: June 6, 2023
Ordered flowers for relative's funeralkl, they send email wanting alternate address to one of the largest churches in the county. So I give them son's address, receive another email the day of the funeral 25 minutes after the funeral saying they don't have the flowers I ordered! I ordered a dish garden! Come on, what florist can't whip up a dish garden? Trying to get refund, offered alternate arragement (mind you funeral is still over). Then a coupon for the future. Praying for a refund but not holding my breath. Operator wouldn't tell me the name of local florist so I could be sure to avoid them at all costs! A funeral, really? I know stuff happens but this did not have to! Buyer beware! If you live in Dunnellon, Citrus Springs area of Florida ask if florists are affiliated with AVA and run the other way!
Tip for consumers:
Buyer Beware! Use someone you know who is local, not just some yay hoo based in Delaware .
Products used:
Full refund but they do everything they can to talk you out of it. Horrible business!
Date of experience: November 17, 2023
This is a fraudulent site. They quote you a price including delivery and taxes, you go through and put the addresses and payment info/greeting info then it takes you to one last page with a large green button that says "place order". Right above it in teeny tiny letters it has your new total, I was surprised to see it had jumped by $21, taking a $40 order to $61.99. This is for a supposed "service fee". Isn't that what you're paying for already? I almost didn't see it before I pressed the large green button, and I'm thankful I did. Never order flowers from these cheating individuals.
Date of experience: November 24, 2021
4 small, NOT even fresh flowers for over 100 dollars. This was large size XD. The delivery wasn't on right day. The Firma AVAS really spoiled the celebration. The receiver had to work hard to find the delivery item, going through the whole city to the delivery company and searching it. Only the disappointment.
Products used:
I ordered Floral harmony bouquet LARGE but the size was XXS actually
Date of experience: May 30, 2023
Ordered Mothers Day flowers they did not show up till 4 days later. We contacted and tried to cancel when we realized they were not on time. They said it was too late to cancel even though they couldnt be delivered on time. The flowers that showed up were nothing like we ordered. Some look dead others not even bloomed out. We paid a service fee alone that was $30 all together $80 for flowers I could have got at walmart for less than $10. The purple pic is what we ordered. The red is what we got. 4 days after mothers day! I am Not OK with this
Date of experience: May 14, 2020
Zero stars! The basket was purchased at the dollar store along with the 3 items that came in my basket. A jar of olives/ 10 tea bags of green tea. 3 bananas two kiwi one clip of grapes. One grapefruit one pineapple. They literally robbed us. They should be sued for false advertisement. My mom order it for my birthday and sent a picture of what she sent. Guess they saw and opportunity to take advantage of someone as she lives out of state. They also charged her 8 dollars for a balloon for my daughter that they did not deliver. Save yourself a 100 bucks go to the nearest dollar store and make your own fruit basket cause if you order from them that is exactly what you will be getting!
Date of experience: June 25, 2022
I paid $95 for a beautiful deluxe basket of flowers and what was delivered looked like their $65 basket. I also bought a balloon that was not included. At the last minute at check out $25 in fees were added on. I feel like I was really ripped off! I wish I'd read reviews as theirs are all bad! Do yourself a favor and use a different florist! Ava's sucks!
Date of experience: August 8, 2020
I was needing same day delivery for my BFF's kid who was in the hospital. She had been in for days with a very long stay to expect. I wanted to send flowers for a pick-me-up. First, I was shocked at the "service fee." However, with some complaining from me, the woman I was speaking to finally applied the discount code that was offered online to provide me with free delivery. Then, I recieved an email later that day that the supplies would not be in for 2 days later. 2 days later, I received a text they still did not have the supplies. She thought the flowers could be delivered elsewhere. I decided to cancel. She refused to let me cancel. At this point, days into the stress of a hospital stay with a very bad prognosis with my BFF's kid, I was not in the mood for this person to not care. She did not care. In a few days, if I don't see the credit to my account, I will take additional action.
Date of experience: October 23, 2023
My son sent me flowers for my birthday and paid extra to have them delivered on my birthday. That was three days ago. After multiple calls and emails they finally admitted they had the address wrong. No apology, no offer to fix it, no flowers. Do not buy from this company, they are a total sham. I'm contacting the better business bureau next. Ugh! This is a picture of where my flowers should be!
Products used:
Nothing. Paid for something and received nothing.
Date of experience: November 16, 2020
I'm very disappointed with the $44.99 arrangement I ordered for my parents. I wanted to use a local florist and they totally dropped the ball. When I complained they only offered me a $10 credit towards a different purchase. I spent time carefully selecting the "everlasting soothing lavender" bouquet and what was received resembles a two-day old supermarket bouquet. There is absolutely zero likeness to what was advertised on their website. I spent $60 after taxes and fees. A complete waste of time and money!
Date of experience: March 6, 2019
I ordered the most beautiful arrangement for my daughter. It arrived 2 days late and had only about half of the flowers shown in picture, and some missing completely. It was HORRIBLE! And they charge way too much!
Date of experience: October 28, 2022
I ordered "Dreaming of Tuscany" but got a dozen red roses without and greenery or other embellishments for $106. I asked them for an itemized bill of what I actually selected because the invoice they emailed only has a total. I understand some substitutions and could even understand some price-jacking during Mother's Day, but $106 is obnoxious for what was delivered. After some arm twisting, I got an itemized bill:
$68 for "Large" arrangement (even though I am pretty sure I selected "Regular")
$10 for delivery
$28 for service fee.
Hopefully, their reputation will catch up with them, & they'll go out of business.
Date of experience: May 30, 2020
I needed flowers delivered to my fiancé on NASP, I ordered a large bouquet for 100 dollars, I got the delivery confirmation text, but it never delivered. When I called 3 days later the lady said it was never delivered, and she would make me a new set and deliver it the next day. This was already a weekend and 2 days after our anniversary. I asked for a refund and she gave me my money back. I'll buy my lady flowers from a place that cares more about their work and their costumers next time.
Tip for consumers:
There are plenty of better flower shops out there. Don’t waste your time and money on this place. It was a big hassle in my experience
Products used:
None. My 100 dollar flowers never delivered.
Date of experience: July 24, 2023
Avas is the place to order from if you have money to burn and want to be disappointed. At first they added an extra $25 "miscellaneous" charge that I wasn't able to see until they authorized my credit card. Then they weren't able to deliver the flowers as promised. They did refund my money and if you ever need flowers in the Sarasota/Venice area order from Happy Flowers. Ann the owner is a delight!
Date of experience: July 15, 2023
They are a total scam. Took $130 from me for luxury tulips and sent a tiny vase with some red roses. Told me it was impossible to re-send them. Refused to help me figure out a solution. Have now spent 10 hours trying to resolve
Tip for consumers:
Don't ever use this company.
Products used:
They tried to refund a stimulus card which doesn't receive funds after I told them not to so now they claim they are going to look into it after 3 days and 10 hours on the phone. All because they wouldn't just re-send what I ordered.
Date of experience: April 2, 2021
First, they deceptively make it seem like they are a local shop, but really they are just a national order forwarding company. Ordered flowers for my fathers birthday 1 week in advance. The day came and went. No flowers. No email. No call. No refund... nothing. 2 days after the birthday and still no flowers, calls, emails, I requested a refund, and THEN suddenly I got emails about a delay due to the arrangement I ordered, as if it was my fault for ordering the number 1 product they recommended. They wanted ME to call them to work out some details, but when I called it was an automated system. Total waste of time and I had no choice but to deny the charge on my credit card which is a hassle. Never again! BUYER BE WARE!
Tip for consumers:
Deceptive advertising. They are just a national sales forwarding service. They are not local. They have nothing to do with flowers.
Products used:
Flowers
Date of experience: May 28, 2021
Ordered flowers cost me $90. Shes got style Looked like garbage. Was nothing like picture ciuld have done better myself going grocery store and buying a $10 bouquet flowers were dead in 2 days. This company said they would get back to me. OF COURSE THEY STILL HAVENT thier lucky i even gave them a 2. Suppose free delvery. They charged me 30. Asked for proof lol its in my phone
Tip for consumers:
Give client what they bought like picture. Hidden cost not shown till after purchase
Products used:
SHESE GOT STYLE. FLOWERS
Date of experience: April 24, 2023
Ordered flowers 2 days before Valentine's Day,never received,Company won't answer emails and phone is automated that only repeats your order and hangs up.Never use them again!
Date of experience: February 15, 2024
I ordered balloons from Avas Flowers and the day they were supposed to deliver, I received a text that I needed to call the company. After sitting on hold for 15 minutes, I finally got to a representative who informed me they local center did not have balloons. They tried to sell me flowers instead. Ultimately, I cancelled the order, which they were happy to give, hence the one star. But they left me in a position where I couldn't get a replacement delivered in time. Wish I hadn't wasted my time!
Date of experience: September 1, 2023
I googled for a florist near Long Beach so I could get quick local delivery. Avas came up which was bogus. I ordered on-line at 11am for same day delivery. I received an automated text at 5:30 pm that the deliver will be the next day. I called and found out the order was given to a florist in Hicksville. I was promised delivery by 9 am. At 11 am I called and was told it will be delivered today. At 1 pm I called and was told the delivery driver was on the way. At 4:30 they were delivered. Next time I'll find a florist that is actually in the area and order by phone. Do not rely on this company
Products used:
Flowere
Date of experience: August 18, 2023
What I ordered from Avas flowers wasn't even close to what I paid extra for.
Disappointed is not the word.
Paid for a plant with fall flowers, not one flower, smaller plant than what I paid for, not even moss to cover the soil.
It was embarrassing
Date of experience: November 6, 2023
What a horrible experience we had with Ava's! Guaranteed delivery on Friday- did not happen no one available to take calls- and then communicated through email it was delivered on Saturday- it was NOT -again no customer service available- finally delivered late Sunday and someone eventually called Monday
Will never use them again- they need to work with their customer service reps- ride and just talked over me
Date of experience: September 11, 2023
A day late and extremely disappointed with how minimal the bouquet was. Never again. I wish I knew who the local designer was, because this is so much less than I expected and paid for. My daughter deserved better.
Date of experience: November 18, 2019
Far and away the WORST experience with a we based florist ever. First they couldn't make the arrangement I picked so I authorized a change if the delivery didn't change. But today I check the info and they moved the date by 4 days...NOT ACCEPTABLE. Cancelled the order and blocked their website...Screw a company that cant produce the results they promise
Products used:
Called another local florist
Date of experience: September 6, 2023
We ordered flowers for my aunts funeral who lives out of town. We took for granted that a website that offers a service would actually deliver on it. To our disgust, when we went to the funeral the flowers were not there. $164.30 later, a status that says delivered, and absolutely no one to actually speak to when you call. Do not EVER use these sites. Call a LOCAL FLORIST or the funeral home for suggestions. Never. Again.
Tip for consumers:
Don't do it.
Date of experience: November 3, 2022
Sending flowers online is easy at Avas Flowers. Our reliable flower delivery services will get your flower arrangements there fast and cheap.
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