AvasFlowers.net

Hit you with a $24.95 'service' fee at the end of the process, on top of delivery. Overpriced to boot.

First of all, Ava's came up when I searched for a local florist. I didn't realize that they were based out of Delaware and they farmed out their florist jobs to someone else. Or maybe they actually do it in Delaware and then deliver it by FedEx. I don't know but not only was the bouquet delivered later than I needed it to, the final product was terrible! I upgraded to a bigger bouquet so it matched the fullness of the bouquet in the picture. It came smaller than the basic option that I upgraded from. The rose's outer petals were already turning brown. Check pictures for cisual.) When I called their customer service to see what happened with the delivery, they first told me it had been delivered at 10:42. It wasn't even 10:00. She said well they've either been delivered, or they will be delivered, by noon. I asked if that meant you can't tell me if they've been delivered and she said it's not how it works- our deliverer tells us after he's delivered everything when it was delivered. I asked for a tracking number because they say they ship with FedEx so everything should have a number. She couldn't give that to me either. She promised me they would be delivered by noon the day after they were supposed to, and they were not delivered till after 3:00 p.m. it takes forever to get the customer service rep on the phone, and now when I'm ready to write a review it's a really hard to find a place to put one. Ava's flowers also advertised free shipping on their website. I put the code in, they told me it went through, and then after I had submitted the order, the coupon was not applied. This place is garbage. Save your money and call a local florist!

If I could give a negative number I would. My flowers were never delivered as promised and then I was denied my refund

My son received the flowers but not on the good day and the box of chocolates never arrived. I will not order again.

On November 4,2018 I placed an order on avasflowers.com. I paid $68.43 for a flower arrangement called Autumn Splendor. The product description stated this: Celebrate the coming of Fall with our Autumn Splendor bouquet. Shades of orange in this lovely arrangement come together in this low vase to capture the spirit of Autumn. A unique and beautiful arrangement to send, this will become a favorite for any occasion.
I recieved a call the morning of November 5,2018 from their company stating that the orange roses are not in stock, and asked me if I would be okay with them substituting the orange roses for another Autumn colored flower? I advised him that it was fine to substitute the orange roses with another type of flower or Autumn colored roses. I specifically asked him if the vase that the arrangement was going to be in was the same vase that I ordered? He said it would be. I told him I was fine with the change as long as the vase was the one pictured on the site. That afternoon the recipient sent me a message thanking me for the flowers. I advised her that I was going to come by and see them when I got home. I walked in and saw the flowers and was immediately floored! I asked her if she was sure this is what she received because she had other flowers from someone else. She said it was. The flower arrangement she received was totally different than the one I ordered! The flowers were all different colors, not Autumn colors, and the vase was a tall clear vase with some burlap ribbon around it. This is definitely not the one I ordered. It looked like an arrangement I could buy at my local Walmart for $10.00. I sent them a message and they said they would credit me back 10% and a store credit of $10! I will never use a store credit because I will never use them again! Save your money and don't order from them!

The photo with the orange arrangement is the one I ordered. The other photo is what I got! Totally different!

Ordered balloons online in the evening and were delivered on time the next day. The recipient loved them!

The arrangement ordered for my Mom's 96th birthday was perfect in all ways!
The all white flowers and the beautiful vase - gorgeous!

Arraignment for a friend very i'll in hospital.
She stated a very bright spot in her day! Was a balloon and flower arrangement with bear.

I mean horrible. Things I ordered wasn't received. Horrible customer service care support. Run for the hills to a different florist company

Was ready to push the button to order with "free delivery"...then the $24.95 Service Fee gets added!

They refunded the money, but were not willing to deliver the arrangement to the church, which I felt, would be appropriate.

My bouquet sent to someone was 95.00 and didn't look anything like the upgrade I paid for. It didn't look like the small one

As per family members as we were unable to attend the flowers were beautiful! They were very happy with them.

Excellent customer service. I will return to do business again and will recommend to friends. Thanks

It was very easy to order and it arrived promptly at the destination according to the delivery instructions given

I should have done my homework, nothing about ordering flowers from them worked, and there was no fix.

They're liars.

Order 8/22 8:00 am not delivered. Bot chat unsatisfactory. Phone # doesn't work. 3 complaints no del

They were gorgeous. I loved the vase they came in. The quality of the card and the flowers were absolutely beautiful

The flowers I ordered were delivered in a timely manner. The flowers were fresh. I highly recommend this florist.

DO NOT USE! This is a third party and they're not operating this business because they care about you. The customer service person that took my phone order was very short and would not directly address my questions. They put on a pretense as though they are a local business and will not tell you the name of the local floral designer. I chose this company because their pricing is not inexpensive so I thought they'd do a great job. How wrong was I? First of all don't believe the "Free delivery" posted on their web site. I ordered a dozen roses w/ baby's breath (reiterated to the customer service rep three times), A bow, a happy anniversary balloon, a vase, and a card with Happy anniversary words for $101.23. They tell you they can have it delivered in 3 hours which was not a problem because I wanted them delivered the following day. They also tell you they will send you an email of your invoice/receipt and an email /text when the flowers deliver. Since I'm in a different state than my wife and I didn't want to spoil the surprise I couldn't ask her did she receive them when she called me during her lunch break. Anyway, she did call me about 3 p.m. saying thanks for the flowers and I asked her to send me a pic (attached). Come to find out her name was spelled wrong, the card was not a card but a message on plain computer paper which btw the happy anniversary message was also spelled by an illiterate, there was no bow, no balloon, the vase was no more than a thin glass jar. When I contacted the customer they offered me a store credit for the balloon and the bow. Well it's not about the money, it's about the memory of my 23rd anniversary and do you think they cared? And since I 'll never use this company again what good a store credit going to do me. Also if I find out the name of the local florist I will never use their services either as they used the cheapest products and the arrangement was just awful. Btw, if anyone cares my order # was *******. Please do not use this company!

What I order and what was received were very different. For the money I expect what I order or close

Wonderful and efficient service! Very professional, beautiful arrangements and very prompt service! Thank you!

Great arrangement delivered to dorm for a Grinnell student. Flowers matched description perfectly. Thank you