AvasFlowers.net

I ordered a $54.99 DELUXE version of Floral Harmony Bouquet for my friends 60th birthday. I also paid $9.99 for 1 PM delivery (did not happen until 3 PM) $2.99 for a Greeting Card Service; Free delivery is a joke when they charge you $18.95 for Service and Handling. Total $86.92. It looked like something you can pick up at Walmart (sorry to slam Walmart though!) Customer service doesn't care! I eventually received $20.98 refund ($9.99 for express delivery and $10.99 towards flowers) That's not even a quarter of my cost. They offered $10 for future purchase. I told them to take that $10 & put it where the sun don't shine. There will be NO next time! EVER!

I should not have to spend hours trying to send sympathy flowers to my mother. This company doesn't even deserve the 1.8 stars it has. First there's the absurd sudden service charge on your order that I had to deal with getting taken off. Then I get an email telling me the arrangement I selected is unavailable and I can pick a different one. I go in to pick a different one and they're all way $#*!tier options. It seems like a scam. I canceled my order - for the second time - and they're still saying someone from customer service will be in touch about it, when they should make cancellation the click of a button no questions asked.

I received a phone call 1 hour 45 minutes before a funeral. I placed the order on Saturday, April 23rd so no excuse to be calling less than 2 hours before said service. I spoke to 3 different people to confirm the arrangement was delivered. They promised to send a photo ( never did) as my sister sent. Sharing both photos… I ordered the basket so I was completely taken by surprise of the substitution! I never authorized such an arrangement. I've asked for someone to call me back to no avail. I've tried to upload both photos and this system is not letting me. Don't waste your time or money! Call a local florist and actually speak with the business owner!

Terrible, mislead. Paid $78 for wilted flowers that look nothing like the photo or outlined description. Couldn't get through to give complaint over the weekend because THEIR systems not operation to get in-touch with a human being. Zero customer service skills/qualifications, don't fall for this so-called "florist". I can get fresher-prettier-more quality flowers from the grocery store!

The site is very deceiving as to what products are delivered. Seems they will purchase from local grocery and delivery as it is their product. What was order is with the basket. What was delivered is the pot. The card is almost bigger than the plant. They survive on people's embarrassment and pride. Certainly not worth the price or surcharges. Use anything else.

I ordered flowers for the funeral, and they didn't deliver. I received a call 3 hours after the funeral had finished knowing that my flowers never got there on time. I even paid extra for the rush fee. I never received an email with an apology from the company, even though it was a sensitive matter that caused lots of distress for me at the time. I had my money fully reimbursed; however, the damage is done. Very disappointed with the lack of respect for the customer. Shame on you.

I placed an order (#*******) online a week prior to the scheduled delivery date; the order did not show up on the correct day which was my mother's birthday. This was not as concerning to me as the display she finally received, which I had paid $70.00 for. I feel the company misrepresents the items on their website as they do not match the final product and based on their response from my customer complaint emailed to the company; they are aware ahead of time they cannot meet expectations but continue to falsely advertise these products. Customer service had no desire to resolve the issue. Please take the time to do your research before placing an order, if I had read the reviews (most are similar to the issues I had) I would have never wasted my time and money with this unprofessional and uncaring company.

Their address is listed as 200 Continental Dr Suite 401, Newark, DE *******, United States, but just try to find it on Google Maps. I had no luck. The website leads you to believe that you are dealing with a business located in the hometown of the person to whom you are sending flowers. I wanted to give my business to a local Minnesota firm - especially now during Covid 19 business challenges. Fat chance. AvasFlowers quietly slipped in a "bow charge" of $4.00 and a "service charge" of $20.00 besides the cost of the bouquet. My sis DID get flowers, but the sticky label on the wrapping said they had come from the floral section of a local grocery store. Duped! Be smarter than I was!

I'm seriously disappointed in this company, my friend placed an online order for a Valentine's Day delivery.
I never received my arrangement, not even a call regarding the delivery until 2 days later. Don't let prices determine which vendor you select, there are too many florists in the Greensboro area to be disappointed by an overwhelmed company who does not take Customer Service seriously. Keep looking!

I placed an order for flowers for my mom and even used their "free delivery" fee only to have a $19.98 fee slipped in at the very last minute. It's almost like it popped up, so a $40 arrangement ended up being $60. I did get the fee back but they wouldn't refund the entire thing and cancel the order even though I had LITERALLY just clicked the "order" button. They are fraudulent... It is a total rip off. They also have "ratings" from "Google Shopping" which is not even a thing... We'll see what ends up being delivered. I am going to pursue this as I do not think they operator above board.

This was an awful experience... had I not asked my sister to send me a picture of the flowers for my mom, I never would have known what stunt they pulled. They delivered something totally different... smaller, cheap looking! I called to complain... the person in customer service preceded to tell me that the corresponding pictures are just advertisement pictures! He said that is not what you are guaranteed to receive... I preceded to tell him that if I order "Daisy Deluxe"... I expect daisies! I demanded that my mom receive what I ordered... it took 4 phone calls, they told me 3 times that the order was delivered, IT WAS NOT! It took the 4th call... the flowers looked dead! Never again... do not support this farce!

I ordered a birthday arrangement over the phone which cost $80. The gentleman who took the order could barely speak English and seemed confused. The arrangement which was delivered didn't come close to looking like the "Sun, Moon, Stars" in the picture on line. Plus it was delivered with no card, so the recipient called Avas to see who sent it. It was supposed to be sent by a group of people, but she learned only the person whose credit card was used. Start to finish a real disappointment. Customer service offered a $6. Refund! Bah humbug! Won't use Avas again.

The flowers delivered different products & designs (totally not the same as the picture listed on the website). Beware this company charged additional service fees without stated information in advance, when you do check out payment there are automatically additional service fees USD24.95 Plus Tax. Please check the review before ordering with this company. I doubt they are a first-hand florist store locally. The company needs to shut down the website that has been scamming & conning the customers on e-commerce. Not trusted shopping online over the years.

Called at 10:30 am on a Thursday to have flowers and items delivered on a friday to my wife's work. On Friday was contacted in the afternoon by one of their reps stating that there was a problem with their stylist, and that it could not be delivered on that day. Trying to be understanding, I agree to delivery on Saturday, which was the day of our anniversary. All day I checked, and the order never came. Tried calling service rep, only got a computer, saying that they put in a ticket, and I would be called back. Never happened either.
So contacted the credit card company to take off the charge. Deal with local people, this place is apparently too big to give good service.

I ordered for my cousins who had suffered a loss. They had free delivery, then charged me a 29.00 service fee. They delivered to the wrong address and the arrangement looked nothing like what I ordered. They agreed to redeliver and it was worse! I asked for a refund and they only gave me 20.00. Total rip off don't do business with these people.

This is a fraud company that advertised something and deliver something completely opposite. Upon reporting the customer service agent refused to give email for reporting person and her employee ID and name. I order for my bf's bday and they sent him PINK flowers instead of blue. It was so embarrassing. Thank God I didn't sent to work as it was his day off. See the picture it makes more sense. The PINK is what we got and BLUE is what I ordered.

The flowers I ordered and the ones my sister received were completely different. The bouquet my sister received was old, worn out, a day away from dead. So heartbreaking for me. My sis is so important to me. I really wanted her to feel special.the first pic below was what I ordered, the second, the crap she received…. Like, Wtf? Does nobody have any integrity anymore?

Ordered flowers for a cousin who had tragically lost a son. Wanted to send a nice arrangement so I ordered the Luxury arrangement. Was delivered a day late although I received an email stating that it was delivered, along with a specific time, on that day I requested. The flowers were poorly arranged and all I received for the extra $30 was 3 roses! Customer service said it met their requirements. I could have put together a better arrangement using Kroger flowers! Stay away from these people!
The pic on the left is what was delivered. The pic on the right is what I ordered. As pictured, it is $30 less than the luxury arrangement!

This company is a scam! False account numbers that you can't plug in to track your order on their crapy website, excuse after excuse about why things are not being delivered, and just over all bad service. Also if they say they will give you a refund make sure you call your credit card company and cancel that payment because you will never see that money again if you don't. STAY AWAY

I am in Florida-my wife is in NH. I wanted to send her flowers for her birthday. My fault I ordered the day before on a holiday weekend. I received confirmation. Then I received notice that the flowers could not be delivered the next day and will be delivered in three days. Also they did not have the flowers I ordered off their website so they arbitrarily changed the flowers-I had no say in it. I went on the website, cancelled the order only the order never cancelled. I made repeated attempts to contact them using the phone and online. There is no way you can talk to a human to resolve anything. They delivered the flowers of their choice... red roses. My wife said they looked nice though some looked like they were dying already but she was happy. Buyer beware... order with caution. I will never use them again. I gave them two stars because the majority of the roses looked good, but then decided the frustration and experience demanded a one star.

I placed an order, for a (very special) event, my Aunt and Uncles (60th) Anniversary. I paid $128 for (Luxury Grade) Flowers, all yellow, and I paid extra for a Balloon (Happy Anniversary)... what I got was (extremely) disappointing. Only (one) yellow flower, very average flower choices, and balloon that said (Congrats). I could have bought a $10 bouquet of flowers from the food store, stuck them in a vase... and done a better job. I would (NEVER) use this florist again!~

The day of the holiday, we get an email: " Thank you for choosing Avas Flowers for your floral needs. Due to supply chain issues the delivery of your order is delayed but rest assured the arrangement will arrive ahead of the holiday for your recipeint to enjoy." The gift was ordered with more than enough time for Ava's Flowers not to fail, but they failed. Don't use them unless you like being let down. Unfortunately we didn't look at reviews, but having a 1 star overall review across all platforms tells you about this place.

I ordered flowers online for a friend in another state. I Paid 74 dollars for flowers and service charge. They arrived 3 days later even though they were suppose to be delivered the next day. When I was sent a picture from my friend, I was embarrassed. They looked to be worth $20. Much smaller, cheaper flowers and nothing like I ordered. I tried emailing and got no response. Stay away from this place. They are processed out of state and delivered via UPS. HORRIBLE EXPERIENCE!