AvasFlowers.net has a rating of 1.2 stars from 675 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AvasFlowers.net most frequently mention customer service, next day, and local florist problems. AvasFlowers.net ranks 291st among Flower Delivery sites.
I ordered some flowers to be delivered to a camp in Pennsylvania, USA (from UK) where my daughter is working for the summer, as it was her birthday. So I chose this company from a google search for that area. Easy to order and the flowers were delivered on time. Although I only ordered a small bouquet (trying to keep costs down) the quality of the flowers looked good, and some buds were still to open when they arrived, so would have filled out a bit more. Happy with the service and was updated when they were delivered.
I called to put an order and less than one hour later. I tried to cancel it. I called multiple times and was disconnected five times each time. I was told to hold to get confirmation of my cancellation each time asking if I would take a $15 discount this is a horrible company never use this company at the end of the day, I was not able to get my refund and the flowers were awful
The flowers were sent to me for Valentine's day. They cost 100.00 after the hidden fees and were dead when I received them... STAY AWAY!
Thanks for your efficient and quick service. The flowers were lovely. They were loved by my aunt and it made her day
Tip for consumers:
No
Products used:
Get well flowers
It was a gift so I never saw the arrangement but my sister loved them. Daisys are her favorite. Delivery went without a hitch
I have never been more disappointed in a flower delivery company. I ordered flowers for a friend who was going through a tough time. The flowers never arrived, I received a message from Ava's Flowers saying delivery complete. THERE WAS NO DELIVERY. Two days later and the flowers still have not arrived. I spoke to a customer service rep earlier today, they said there was an error and their system marked the flowers delivered so the order was not sent. This person assured me that they will remedy this due to their error, and the flowers would arrive by the end of the day. Just now, I get another text message saying they were delivered, again no delivery…. Again spent 20 minutes off and on hold with yet another rep who claims, there is another error on there end and that there was no delivery. Another issue is that they actually charge an additional $2900 "service fee" on top of your order…. This is in addition to a delver fee. BEWARE, DO NOT COUNT ON THIS COMPANY FOR FLOWERS for a special occasion. They are not local as they advertise. I would give this company zero stars!
You don't get lower than this scum of a company to steal from good people during their time of great disparity and mourning. Ordered over $1300 worth of funeral flowers. We never got to keep about $700 worth of funeral flowers including the casket spray to place on top of his casket to celebrate the life of my grandfather. You can see for yourself what we received instead because the "florist" who works out of her mom's house or her mom is the florist (we got the run around) sent us dead flowers.
When I placed the order, they ensured me everything would be OK, flowers would be fresh, last 3 days (the length of our traditional funerals), and be on time. We only received 3 floral arrangements out of 8. My family had to run around the night before the funeral, to Walmart and other grocery stores to find enough flowers to buy to put in vases, so we'd at least have something.
It was a nightmare dealing with this company. Oh boy, the run around they will give you and I spoke to so many people I documented at least 6. They do NOT honor their customer satisfaction statement they have plastered on the top of their website. I filed with the BBB in NJ and they still did not bother to respond or refund any of my family's money.
I have posted reviews on other sites, but avas goes around and gets these reviews taken off so they will seem like a decent company, but from my experience, they are not. They are a take your money and run type of deal.
I've never wished badly for anyone, but I certainly hope karma catches up to this company real soon and shuts its doors. Just find other reviews. They're all similar to mine here.
Included are pictures of what we received so you can see for your self how their quality premium flowers look like.
Tip for consumers:
if you order, please do not order with your bank debit/credit card as they might not be able to help you get your money back.
you should order with a credit card and it's buyer beware.
Such a beautiful arrangement of flowers! I definitely recommend them! Thank you for helping make a special day even more special!
Products used:
Flower arrangement
Avasflowers has very good service! I will defiitely use them again! They have very pretty designs and great delivery services!
Products used:
Roses
I ordered online a LAVENDER funeral spray with writing on the ribbon, what professional Company would write on the ribbon in black marker TOTALLY DISAPPOINTED
Products used:
Avas Flowers
I placed an order for a funeral plant for a friend's wake/funeral with two days notice to be sent. They called me the day before delivery telling me they couldn't find a florist in that town to deliver to that funeral home and for just $20 more, they would find someone to deliver the order to the funeral home. I told them I wasn't paying $20 more for them to Google a florist and place an order because I could do that! I told them to forget it and refund my money. They told me they had to charge me $18.95 handling fee in order to cancel my order. I told them they are not getting one more cent of my money. I asked to speak to a supervisor and of course, there was "none available" but Eric was authorized to refund my money after 10 business days. I said no, I want my money refunded now and he could give me the cancellation number. He said he could not provide that at this time. Long story short, I "Googled" a florist near the funeral home, placed the order (cheaper) and then proceeded to call my credit card company and placed a formal dispute. DO NOT USE AVAS FLOWERS! THEY'RE A SCAM!
I ordered flowers for Mother's Day. They never came. Waste of $75! Can't get ahold of customer service either!
Products used:
Didn’t even receive my flowers!
No support. Order terms never shared. Their phone system is simply a set of notifications to cover their $#*!. COMPLETE SCAM
Tip for consumers:
My tip is to use ANY OTHER site.
From the colors to the quality, the flowers were great. Service was also excellent. She received several comments on them.
They flowers and teddy bear were beautiful and very lovely. It put a big smile on a pretty girls face!
Flowers were great. Very pleased with the arrangement and quality. Balloons really helped for the occasion.
Tip for consumers:
Satisfied Customer. Have used this Vendor several times. Very happy with the products & customer service.
Products used:
Flowers & Balloons
When you order from them they actually deliver the flowers for you very quickly nice an easy. I loved the service I would recommend them to anyone!
I placed an order for a friend in hospital. The surcharge was outrageous and the delivery was never made.
I ordered an arrangement and even took a picture of it. I paid for a larger arraignment and my sister received an arraignment that was super small and looked nothing like what I ordered I paid $108 and when I got a picture of what she received it looked like a $30 arraignment and looked absolutely nothing like I ordered for her. I am livid at how cheap it looked and it looked nothing like the picture. I will never ever order from this scamming company again! I specifically looked up a florist in her town a small town in AL and had no idea this company was out of Delaware until I contacted my bank. If u want to trust a florist find a local florist u can trust because you certainly can't trust this one! I will be calling them although I did now and thier voicemail says due to the holiday they are closed wow lol what holiday today is January 6th. Just another bad sign! Never again please don't order from these people u will never get what u order or pay for! Horrible business practices! LOOK AT THE HUGE BLUE AND PINK FLOWERS I ORDERED BUT LOOK AT WHAT SHE RECEIVED WOW SO UNHAPPY NEVER BEEN SO UNHAPPY BUT WILL BE CALLING DELAWARE WHEN THEY GET OFF THIER INVISABLE HOLIDAY! THIS COMPANY EMBARRASSED ME WITH THAT LITTLE FLOWER ARRAIGNMENT THAT IS WORTH WHAT $35 PLEASE YALL SHOULD BE ASHAMED AS A FLOWER COMPANY AND IM MAD AS HELL!
Tip for consumers:
I had to call my bank to get thier information of course they were out of another state which was not what I wanted and then nobody answers the phone because they are on holiday on January 6th wow!!
Products used:
Sent flowers they were not what I ordered or paid for I even have a picture of what I paid for and a picture of what my sister received it was absolutely disgusting and embarrassing!!
Gorgeous flowers and great service. Would recommend them to other people. So many options and choices of flowers.
They were able to get what I requested on the day I requested them delivered and the recipient loved it!
We ordered a bouquet for Mothers Day and girl nothing near what we ordered. Totally unhappy and feeling ripped off.
Was never delivered! Spent $80. Do not use this company! This company is a scam and do not use. I repeat do not use!
Tip for consumers:
Don’t use this company! It’s a scam!
Products used:
Flowers
My grandma received her flowers in a perfect timely manor. She absolutely loves them. The website was super easy to use as well.
Products used:
Flowers & vase
They make guarantees they never intended to honor. They will not even refund you. Your arrangement will be sent 2 weeks later & the don't care.
Beautiful floral arrangement, and arrived when expected! Thank you so much! I will definitely order from Ava's again!
DO NOT DO BUSINESS WITH THEM!
Ordered upgraded 'Sunset in Belize' on Monday for Tuesday delivery. After numerous outright lies from customer service rep, they were just delivered Thursday from a GROCERY STORE! Not even close to what the arrangement ordered was and looking at the flowers they already have brown on the petals. I was repeatedly told that I could not be reached to indicate delivery moved to Wednesday because my number is international (Cleveland, Ohio). Also told it was a REDELIVERY, but then verified delivery never attempted. Finally assured that local floral designer will prepare and deliver today. Wait, now they are out of Gerba daisies but will substitute (by the floral DESIGNER) with equal or more expensive flowers. So, in essence, Ava's Floral accepted my order, took payment, did not meet their obligations, lied about their mistakes and then delivered PREMIUM floral arrangement from a GROCERY STORE that is two sprigs of spray roses, two clumps of asteria, five pieces of fern leaves, and one hot pink daisy (like you see at gas stations).
Utterly embarrassed that the recipient thinks this cheap looking GROCERY STORE arrangement was my choice.
Fraudulent prices for a fact!
Tip for consumers:
Rip off!!! Don’t buy from Ava’s Floral. They do not honor their description nor do they substitute with equal or more expensive flowers.
Products used:
None. Poor quality flowers. No delivery times met.
Sending flowers online is easy at Avas Flowers. Our reliable flower delivery services will get your flower arrangements there fast and cheap.
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