AvasFlowers.net

I ordered flowers for a friends funeral one day before visitation and 2 days before the funeral. The spray was 90.00 and with fees and taxes cam to $112.95. I went to the funeral and there were no flowers from my family. The funeral was on a friday and I was too upset to call then so I waited till Monday after the weekend and was first told I had to call within 24 hours so too bad and then they sent me a picture of a bunch of flowers which was not what I ordered and said that was proof of delivery... Horrible company. Never use them... its a scam we should start a collective suit against them. RL

I will never in my life use this company again. I wouldn't recommend this company to my worst enemy. I ordered flowers on 1/8/2019. They were delivered on 1/21/2019 to the wrong address. Their customer service is worthless. Don't set up a call back or email, because they don't answer. I ordered $90 worth of flowers to get maybe $20 worth of garbage. Don't use Ava's

Purchased a sympathy arrangement, only to have it not delivered. Customer service emailed saying it wouldn't be delivered because they were out of the particular flowers and that I had to pick a new set. Fine. They called before I could and said they would send a substitution. They didn't - i got a follow up email saying i had to pick one out. Then they couldn't deliver because it was too late in the day and there was a holiday following - now they've charged extra for an additional service fee and still no flowers, and no expected delivery date. So much for sympathy - they won't even let me cancel the order.

I ordered flowers on-line for a friend who was in a bad car wreck in Moreno Valley, CA. They were supposed to be delivered that day. However, I got a text the following day telling me there was a problem, and I should call. I was told the arrangement I ordered was not available, and would need to be replaced with another. "That's OK", I said, half-heartedly, but also said I wanted to see what the arrangement looked like prior to delivery. Of course, this did not happen, and the flowers weren't even delivered until 2 days later. I was sent another text to call the florist. There was never a connection to a live person, and no return call. The arrangement that did show up to the hospital room was not even close to the value of what I had paid for with the previous arrangement. So unfortunate. Makes me realize what this company is really about. Won't order from them again.

I am sick and tired of people using Covid-19 as an excuse. I ordered flowers for my wife and the website stated that it was flex delivery meaning they would delivery with a range of days. They claim this is because of the current Covid problem. Of course they delivered it on the last day. I dont care about the safety of their workers or that they are having problems getting people to work. That is their problem not mine. I just wanted my flowers delivered on a certain day. Grab your workers and make them work I dont care iof they are sick stop making excuses.

I placed my order 4 day in advanced. Today 9/24/23 was delivery day. I paid $10 to rush them. It said it would be delivered by 2 pm. Well 2 pm came and went. Then when I try to check the status it says delivery by 7pm. I got an email around 6:45pm saying it was delivered. I checked outside my house, all over but there is no delivery. I checked the original email and it has the correct address so I know I put it correctly. Do not recommend this place, I spent close to $150 too.

I would give them a 0 rating if I could. They promise the moon and LITERALLY don't deliver! My MIL did not receive the flowers I ordered for Mother's Day. Like, not just late, but NOT AT ALL. Then it was a major pain to get a person on the phone to help me. Their customer service line for delivery issues was just a recording that said when the flowers were supposed to be delivered and then it hung up on me. I finally had to call the order line and get transferred a bunch of times until someone processed a refund. At least I got that in writing; however, I'm not even sure they did that correctly!

I have to give you your props your company is the only one that gave me a chance to get flowers to my Mother some other sites just could not get them them their anywhere close to Mothers Day. I understand that you have some delivery problems problems in that so many florists are closed in many states due to the pandemic. Having flowers shipped by a carrier is a good idea and everyone knows that deliveries these dats are sometimes delayed. These people complaining just annoy me dont they relaize what is happening in the county or the world in fact. Thank you for being open and helping me send my love to my mother even if it is a bit late.

Very disappointed in the floral arrangement that was sent to my GF. I purchased the "same as shown" and the amount of flowers wasn't even close to the picture. I paid $88 including an enormous fee that they charge, so feel like I got scammed even though when I called they only gave me a $25 dollar refund. I'm from out of state so I won't ever use Avas Florist again as a business. Beware when you order flowers here!
The picture on the left is what I purchased, the one on the right is what got delivered, ripped off!

The website does not respond. You call and they tell you to solve your problem by using the website. You call them and it take 40 minutes to get some one on the phone. You send an email and they don't answer. STAY AWAY! ( it is unfortune that the service is so bad because I have to admit that the flowers were very beautiful, but not worth the trouble)

The basket of flowers were pretty bit got screwed on the service fee, card and bow. They never told me about a $4.00 fee for the card and the bow. And $17 for service fee. WHAT! What was suppose to be $64.99 turned out to be $98.01. And this is with free delivery. That's bull! What a rip off. I will never order again from them

Ordered a comfort plant to delivered before my cousins wake at 1:00 pm. Kept calling customer service.
Local florist states comfort plant was delivered to the flower room of the funeral home at 1:00. Hmmmmm that's weird I spoke to my cousin at the funeral home at 3:30 and she stated that the comfort plant still had not been delivered. Very disappointed. When it gets there, I'm am afraid
To ask her what it looked like. Very disappointed. :(

Placed a holiday order on Dec 23 for same day delivery. Was told it would be delivered on Dec 24, which was fine. Called recipient on Dec 26 to be sure flowers were received in good condition but they hadn't been delivered. Looked up my order and was told in would be delivered on Dec 29! I tried to cancel my order and they said I didn't order it more than 4 days prior to the holiday so they wouldn't cancel my order, which they had charged immediately to my credit card. They also add a $21 service fee for delivery that you don't easily see when placing your order. Lastly, when they sent the confirmation email, they DO NOT include a delivery date on the message. I should have researched this company before I placed my order as upon review, they have MANY complaints with the Better Business Bureau.

I had ordered my girlfriend flowers and a stuffed teddy bear for valentines day (2019). Not only were the flowers not what I ordered, the $20 bear never arrived. Dont worry though, i was definitely still charged for it.
I tried calling them a whopping 8 times and sat through the extremely long answering machine just to get put on hold until the machine asked me to schedule a call back time.
Its no surprise that i never recieved a call back.
So i emailed them and i got a kickback that told me that i can expect a 5 business day wait before someone got back to me.
I understand that it can get busy during the holiday season but thats no excuse for the horrible service and lack of customer support.
Do not order from Avas flowers.
0/5 stars.
Would not ever recommend.

Ordered a large luxury boutique and was l delivered a grocery store arrangement! Horrible customer service that has roosters crowing in the background of their call center, refused to send me to a USA designated call center and hung up 7 times when questioned where they were located, when i would return the call they would act like they were having phones issues! Phone worked just fine till I questioned where they were located! First photo was what was expected 2nd photo was what I received, requested a replacement arrangement and never received! Requested refund and am still "awaiting" a return phone call! Absolute total fraud!

I ordered same day delivery. It was not delivered. Called, they promised to deliver next day. It was not delivered. Called again. Here we are, five days later, and they still have not delivered. Customer service says they will assign to another florist. THEY are not local florists. Cancelling my order today.

The flowers did not look like the description. I saw the flowers the day after they had been delivered and they were already droopy. Actually I was very disappointed. I did complain and $15 credit was given to me. But I doubt that I will use this florist again.

*BUYER BEWARE** ordered flowers on Monday was told they would be delivered that day. Call to verify customer service stated flowers already delivered on Monday. Flowers were not delivered on Monday. Called & called on Tuesday was told they would be delivered on Tuesday. Flowers were not delivered. Call today Wednesday 2/9/22. States flowers would be delivered today. Flowers were received but NOT what I ordered. Oh yeah, they refunded me $15.00 for my trouble. Do NOT use this company. Terrible service.

These people don't have any flowers. They charge double and don't deliver any flowers at all. And when you try to find what happened to your order it's an endless loop of voicemails that end your call. Don't use this company.

I ordered flowers for my friend who was retiring. The order went through and the flowers did not arrive. They did not call back, and when I finally got hold of someone they wanted more time to contact the driver, and still no call back. I called a third time and was on hold forever. They make it very difficult to get through to anyone. They promised me they would resend the order but could not tell me whether or not it would be delivered today or tomorrow. This has completely spoiled any surprise and I am still waiting. Based on this experience I would avoid Ava's like the plague and never use them again.

Terrible company. Best friend passed away & Avas Flowers did worthless service.
Delivered over a day late Gave them a message to be sent with plant and it was never enclosed. People that received the plant had to call the sender (Avas) to find out who sent plant since no name was attached. Avas read the message back to me & it was never enclosed. They use Fed Ex for delivery, whicjh was 1 1/2 days late. Absolute worthless company. Total rip-off.

Flowers ordered on 2/05/2020 for Valentine's Day were never delivered. When I tried to call customer support I was hung up repeatedly. When I tried to talk to sales person to help was hung up on. Now they won't even answer my call. Had to call bank to reverse charges

Devastated! We ordered an EXPENSIVE Casket Spray and it was never delivered!
Can you imagine on the day of the funeral of your loved one and the flowers not being there? This is what happened to my family. I have been On line with the Customer service call for a long time no resolution. The first clerk said it would be taken care of and it NEVER was. Grief on top of frustration and not getting what we paid for on the day of the service. Flowers are expensive and to pay for them and NOT have them when you need them is not right. We feel cheated, hoodwinked and taken advantage of. Do not use www.avasflowers.com for any major special occasion You will be disappointed. Imagine the morning of the funeral and no flowers. DO NOT USE THIS COMPANY