AvasFlowers.net

Incomplete order delivered
No compensation offered. Don't waste your money. Avoid disappointment Use another florist

Shocked and disappointed they were ok delivering flowered to my eight something year old parents with no mask in the middle so a pandemic. How dumb!

DON'T USE Ava's flowers!
They sent something to my mom that looked absolutely nothing like what I ordered. Half of the flower were DEAD
A TOTAL SCAM & RIPOFF

Beautiful flowers, prompt caring delivery to an invalid, Really boosted her spirits. Out of state internet order.

Flowers were ordered with ease, and delivered on time, beautiful arrangement, even prettier in person!

My sister just now found out that I sent her flowers from a couple of weeks ago... Very dissatisfied.

Flowers ordered on 07/01/2019. Never received. Impossible to get in touch with. This company will steal your money

Ordered deluxe birthday arrangement 117.00 and 6 roses & 7 carnations is what they received nothing like the photo... beyond dissappointed

Very deceiving floral shop, I purchased my vase arrangement online May 4th early morning, for my Mother and when checking out it said we might deliver as early as 6th, 7th, 8th or 9th and had an x on 10th but nothing indicated on avas calendar past the 10th. Then later on May 8th I get this letter here, and noticed on the order they changed my order to a 12 stem rose bouquet which was cheaper than the medium size vase arrangement I had bought. So I called avas customer line, which by the way the guy was nice on phone and said sorry about this we will try and get your order out hopefully by Sunday May 10th, but worst case scenario on Monday the 11th and proceeded to give me credit back for that mistake and threw in a small box of chocolates as a sorry. So here we are today the 12th saying it might be at my mom's by the 14th... which btw avas been changing the schedule delivery date since day 1 but still giving them the benefit of the doubt... so here I am hoping and crossing my fingers that when my mother receives her "Mothers Day flowers "sometime this week, they are at least beautiful flowers and in hopes that they at least put fillers to this bouquet, but will see.

Let me start by saying, I live in Michigan and my friend lives in Louisiana, so going to pick up the flowers personally was not an option. I ordered flowers for my friend to be delivered on the same day to her job. After a few hours I received an email asking me to call regarding my order. When I called they advised me that due to weather, the flowers could not be delivered as promised and that the next time that delivery would be available was Monday. I changed the delivery day to Tuesday before 11am to coincide with her work schedule. Delivery day is here and I am waiting to receive a confirmation email that the flowers have been delivered, but to no avail. A little after 10 am, I'd become concerned so I tried to use the tracking system that they emailed to me. The tracking system was down, so I called. Karen answered the phone and stated that the flowers would still be delivered on time, but the designer needed my approval on a few changes. Aside from the fact that Karen and I had already had this discussion when the delivery got rescheduled, no one had the decency to contact me to gain approval? Especially since the flowers were scheduled for delivery in 45 minutes! Karen reassured me that the flowers would be delivered on time. At 10:46am I receive another call from Lori advising that the flowers will not be delivered on time and asked if I had alternate address, since she would be gone from work. Absolutely not! She went on to offer me a discount, but how would a discount help me when the flowers are already paid for? I asked for a refund and she stated that I have to pay a $10 for their inconvenience. WHAT? I refused that and asked to speak to a manager. Of course the manager was not available. Then I insisted that I be given a full refund for MY inconvenience, to which she agreed. Then I requested an email to confirm these terms. I'm still waiting on that email. Do not patronize this company. The reviews on their website are good, but upon further investigation, I've read horrible things about the customer service and there is even an Ava's Flowers Scam Page on Facebook. I went with this company in an attempt to support a small business during the pandemic. Never again

We were lucky to find AvastFlowers and use it's service.
They love flowers and we liked their work. Thanks

Ordered basket flowers dried out and carnations
Not what was requested below is what I ordered
I received carnations dried out and terrible

I ordered flowers through Ava's Flowers a four days before Valentine's. I became a bit concerned after noon came, and there was no delivery. I went online to their site to get the status on my order. The site offered no status; it expressed their "concerns" about my situation, but nothing else! I then found a phone number on their website to get order status. I called it and every time I did, the phone would ring, and then just cut off! So my last recourse was to call the number where I placed the order. They did offer a prompt for order status. I pressed the prompt and got a very long message about using their website, which I had already tried and got nothing. I continued to hold for a live person. After 20 minutes, a female came on, but she gave me no assurances or time for delivery. She only acknowledge there was an order. She couldn't even tell me who was handling the delivery! So about 3 hours later, I received a text message stating the delivery had been made... except, it hadn't! No delivery, No flowers. So I tried calling Ava's again. This time I could not get through. So I went on their website. Sure enough, there was "updated" status showing the delivery had been made. I tried calling again, but again, I could not get through. I began to suspect this was a scam. I was then in the process of contacting my bank to dispute the charges when a driver showed up. Sure enough, it was the flowers. Mind you, this was an hour and a half after the delivery text message. As for the flowers, they were okay. Definitely not the best, but considering the angst I had to go through, I was happy to see something show up. But the customer service was bad, and the delivery was very late. I will not use them again.

I ordered orchid for my aunt in kailua for birthday. She called me and told me how beautiful her orchid was.

Fast delivery beautiful flowers.
But I didnt know there was a delivery fee so it was slightly more than I expected.

Please just give me my money back! You never delievered my flowers and you lied! These were flowers for my aunts funeral. How sad

Paid 60. For bouquet - chargedfor delivery 9.99 but added an additional service fee of $28.64?
Others charge $5-10 for HANDLING.
THIS ADDITIONAL CHARGE IS REDUCULOUS,
Stay away from this company!.

Ordered for Valentine's Day, spent 100 dollars, flowered never came, customer service just hangs up on you, four days in a row scammmmmm

I done an online order and had done an express order ( meaning it was promised to me that the order would be there before 2PM of the delivery date the next day, which was my preferred delivery date) and it was not there. I was attempting to surprise my girlfriend ( who is a teacher) at her school with a ' first day of school ' bouquet and this was a horrendous experience. I called AVAS at 2:30, hoping I still had time before my girlfriend left the school, and was PROMISED that my order would be there by 3PM. At 3:45 it still had not gotten there and I had to jump through a lot of loopholes just to even be able to talk to someone to try and get it right. Then at 3:45 when I called I talked to ' Anthony ' who supposedly contacted the local florist to get the order there sooner. I told him I needed it there ASAP & he said the flower shop did not even know where my order was. So when asked what could be done he PROMISED ME a $10 discount, when I told him that I wanted the order re-routed to a different address ( because my girlfriend was leaving the school and I wished to have them sent to her house) he just completely forgot to give me the $10 discount, which should have been far more than just $10 because my order was $102. When he got ready to hang up I tried several times to get his attention to give me the discount and he would not even let me speak because he wanted some " positive feedback " on his survey. This company, the young woman I spoke to first who lied to me, and Anthony were all a terrible experience. I hope no one else makes the mistake of using this company & I will NEVER do this again.

Total disaster. NEVER ORDER FROM AVAS FLOWERS. I placed an order for 1 simple flower arrangement to be delivered 3 days later for a friend's anniversary. Got confirmation and was charged for the order. In the middle of the day the arrangement was supposed to be delivered, I received an e-mail indicating that what I ordered was not available. It prompted me to click on a link to choose a substitution. Clicking on the link took me to a webpage that said they were experiencing issues and prompted me to call customer service. I called customer service and, while on hold, was prompted to hang up and email *******@avasflowers.com. So I did, and immediately received an automated response indicating that the e-mail box is not being monitored and to call customer service. So I called back, and after 40 minutes finally talked to someone. They said that my arrangement was not available but they would upgrade my order to 24 red roses. I said that's not what I wanted but was told over and over again that's what they were going to send. Finally I gave in and said that as long as the flowers were delivered that day (the anniversary date), it was fine. After a long pause, I was told that they were unable to find anyone locally that could fulfill the order and the would need to ship it the following day. I said that's not going to work and asked for a refund. They told me this was not possible as the order had already been sent to UPS. I asked for a supervisor and was told no one was available but that someone would call me back by the end of the day. At 5:30 PM no one had called so I called back. After 2 full hours of hold time I talked to a supervisor. She just said "sorry, nothing we can do" and offered me a credit on my next order. Needless to say I declined and called AMEX to dispute the charge.

They don't delivery on time. The worst costumer service ever! 30 minuts waiting on each call to try to cancel! Worst everything!

BE CAREFUL! I never received the bouquet I ordered and customer service refuses to call me back! SCAM! DO NOT ORDER FROM HERE.

I'm at my uncle's funeral service and the FLOWERS ARE NOT HERE! They were supposed to be here before 6 p.m.