AvasFlowers.net

DO NOT DO BUSINESS WITH THEM!
Ordered upgraded 'Sunset in Belize' on Monday for Tuesday delivery. After numerous outright lies from customer service rep, they were just delivered Thursday from a GROCERY STORE! Not even close to what the arrangement ordered was and looking at the flowers they already have brown on the petals. I was repeatedly told that I could not be reached to indicate delivery moved to Wednesday because my number is international (Cleveland, Ohio). Also told it was a REDELIVERY, but then verified delivery never attempted. Finally assured that local floral designer will prepare and deliver today. Wait, now they are out of Gerba daisies but will substitute (by the floral DESIGNER) with equal or more expensive flowers. So, in essence, Ava's Floral accepted my order, took payment, did not meet their obligations, lied about their mistakes and then delivered PREMIUM floral arrangement from a GROCERY STORE that is two sprigs of spray roses, two clumps of asteria, five pieces of fern leaves, and one hot pink daisy (like you see at gas stations).
Utterly embarrassed that the recipient thinks this cheap looking GROCERY STORE arrangement was my choice.
Fraudulent prices for a fact!

Omg, where to start. 80 bucks! For garbage. Could have went to wal mart and did a better job myself. And how about lied to several times wrong arrangement delivered and a day and a half late!
Good thing it was a c section, or darling lady and baby wouldnt have gotten them Absolute, no good! We are buissness owners. If we conducted our buisness and treated our clients like they do. We would be out of buisness. Like they deserve to be after readings if complaints. Luring ads by lieing. Price, it may say 44 dollars but it turned out to be 80. Am complaining at my bank. Its not what i orderd. They said same day delivery! Am embarrassed of arrangement. Trashy looking. If the flowers you send are important to you? Simple. DONT USE THIS COMPANY! Unless you dont care you have to make 19 calls and repeated lies. Am 54 dont have time for non sense. But this time, for the sake of reasons for flowers. And importance of to humans and, why we order them! Your also treated like your stupid. Am angry. Didnt even put my email down correctly after repeatedly telling. This is a client's daughter, who had her first child! Smh scammers

I ordered a double orchid that was no better that what you would get a a supermarket at 3 times the price. Avoid this place.

I order flowers from Ava's Flowers on 12/19/2023 to congratulate a beautiful friend of mine on her retirement who's like a sister. The bouquet's name said it all " She's Got Style, She's Got Grace" about my friend! I ordered it in a large. What she got was a different story! The arrangement sent looked nothing like nor was close to the ordered size of the advertised large bouquet,nor the colors. The card didn't have my name on it as the sender so when she received it she didn't know who it came from. I had to call after a couple of days to see if she got it then she sent me the pictures! I was done! The first picture is what I ordered and the second is what my dear friend received. I thought I was working with a business that was dealing with vetted florist as contractors but it's come across as a hard not. I feel that there's an out of state out of mind customer service policy with these folks and a gamble as to rather you'll get what you purchase. I'm not a gambler and nor will I do business again with this online company. My lesson is do better research when looking online to send flower to an out of state friend or family member in the future. Below is my addition attempt with an email after many attempts by phone to rectify the issue.
SENT TO AVAS FLOWERS ON:
Jan 16,2024, 1:28 PM
To floristrelations
---------- Forwarded message ---------
FROM:
Date: Thu, Dec 21,2023 at 2:33 PM
Subject: Floral Arrangement Dispute
FROM MYSELF
To: <*******@avasflowers.com>
To whom it may concern in rectifying my dispute over order number ******* placed on December 19,2023 for a "large" She's got style, She's got Grace bouquet. I have followed your policies and instructions to resolve this matter only to not have heard back from anyone and made to feel totally ignored by your company regarding a resolution around this issue. As a first and possibly last time client I wish to receive monies or an adequate replacement representing the desired purchase. If someone could please call or email it would be greatly appreciated.
Thank You
Dr.J W

Hit you with a $24.95 'service' fee at the end of the process, on top of delivery. Overpriced to boot.

First of all, Ava's came up when I searched for a local florist. I didn't realize that they were based out of Delaware and they farmed out their florist jobs to someone else. Or maybe they actually do it in Delaware and then deliver it by FedEx. I don't know but not only was the bouquet delivered later than I needed it to, the final product was terrible! I upgraded to a bigger bouquet so it matched the fullness of the bouquet in the picture. It came smaller than the basic option that I upgraded from. The rose's outer petals were already turning brown. Check pictures for cisual.) When I called their customer service to see what happened with the delivery, they first told me it had been delivered at 10:42. It wasn't even 10:00. She said well they've either been delivered, or they will be delivered, by noon. I asked if that meant you can't tell me if they've been delivered and she said it's not how it works- our deliverer tells us after he's delivered everything when it was delivered. I asked for a tracking number because they say they ship with FedEx so everything should have a number. She couldn't give that to me either. She promised me they would be delivered by noon the day after they were supposed to, and they were not delivered till after 3:00 p.m. it takes forever to get the customer service rep on the phone, and now when I'm ready to write a review it's a really hard to find a place to put one. Ava's flowers also advertised free shipping on their website. I put the code in, they told me it went through, and then after I had submitted the order, the coupon was not applied. This place is garbage. Save your money and call a local florist!

My son received the flowers but not on the good day and the box of chocolates never arrived. I will not order again.

On November 4,2018 I placed an order on avasflowers.com. I paid $68.43 for a flower arrangement called Autumn Splendor. The product description stated this: Celebrate the coming of Fall with our Autumn Splendor bouquet. Shades of orange in this lovely arrangement come together in this low vase to capture the spirit of Autumn. A unique and beautiful arrangement to send, this will become a favorite for any occasion.
I recieved a call the morning of November 5,2018 from their company stating that the orange roses are not in stock, and asked me if I would be okay with them substituting the orange roses for another Autumn colored flower? I advised him that it was fine to substitute the orange roses with another type of flower or Autumn colored roses. I specifically asked him if the vase that the arrangement was going to be in was the same vase that I ordered? He said it would be. I told him I was fine with the change as long as the vase was the one pictured on the site. That afternoon the recipient sent me a message thanking me for the flowers. I advised her that I was going to come by and see them when I got home. I walked in and saw the flowers and was immediately floored! I asked her if she was sure this is what she received because she had other flowers from someone else. She said it was. The flower arrangement she received was totally different than the one I ordered! The flowers were all different colors, not Autumn colors, and the vase was a tall clear vase with some burlap ribbon around it. This is definitely not the one I ordered. It looked like an arrangement I could buy at my local Walmart for $10.00. I sent them a message and they said they would credit me back 10% and a store credit of $10! I will never use a store credit because I will never use them again! Save your money and don't order from them!

The photo with the orange arrangement is the one I ordered. The other photo is what I got! Totally different!

Ordered balloons online in the evening and were delivered on time the next day. The recipient loved them!