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Back Market

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Colorado
1 review
0 helpful votes
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Value!
August 5, 2023

High-quality products at reasonable prices = Value. What more can you ask for? My family has purchased laptops, security cameras, and other tech devices from Back Market, and all have been awesome and functioning for normal lifespans. We shop here first!

Date of experience: August 4, 2023
Colorado
1 review
2 helpful votes
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First experience- Excellent!
November 14, 2021

I purchased and Excellent Condition Apple Watch Series 5. It was in fact excellent- like new, has been working great now for the weeks I have had it including about 2 miles of swimming so far... The Communication with Back Market was excellent, and the product arrived a day early. I am now considering going this way for all upgrades on my older tech, it's cost effective buy a version or two behind, and planetary wise we need to gain every inch of ground (no pun intended) that we can on treating our nest we all live in much better than we currently do. I am a convert!

Date of experience: November 13, 2021
Michigan
1 review
0 helpful votes
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A Wonderful experience
April 20, 2023

Fast delivery, easy data transfer from old phone to new phone. I am very happy with my purchase. The phone was in excellent condition, I have absolutely no complaints. Thank you Back Market for making this a wonderful experience.

Date of experience: April 19, 2023
Arkansas
1 review
0 helpful votes
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Great shop to help you save some $$
December 8, 2021

I prefer purchasing recycled or refurbished items, especially when they come with generous warranties. There were many options to choose from and the products perform as new. Saving anything from the landfill and a few more dollars in my pocket is a win-win situation for me!

Date of experience: December 8, 2021
North Carolina
1 review
0 helpful votes
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Awesome company
December 24, 2021

I love the down to earth website. Super fast shipping, received before expected delivery date. I also received an email on the day it shipped with set up instructions... made me feel like a person and not "just another order".

Date of experience: December 23, 2021
Texas
1 review
1 helpful vote
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Great company!
March 22, 2021

We've now purchased 2 phones for 2 different family members from Back Market. Both have well exceeded our expectations. Will be buying a laptop from them next. I can't imagine that we'll ever buy brand new electronics again!

Date of experience: March 22, 2021
Maryland
1 review
0 helpful votes
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Pleasantly Surprised
December 24, 2021

I was so very skeptical of this website at first, but after taking the chance I could t be more pleased with the savings, the speed of delivery, the customer service and overall quality of the product I received. I would recommend the place to anyone who needs electronic devices and just can't quite afford or doesn't wanna spend a small fortune, on a newer device. Much appreciated, I purchased and iPad Pro 12.9 inch stated to be in FAIR condition and it looks amazing, only a few small scratches that go away quickly upon placing a screen protector on.

Date of experience: December 23, 2021
California
1 review
0 helpful votes
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Hassle-Free Purchase
March 10, 2022

I am a first time customer on Back Market, but I have no buyer-regrets. I bought an iPhone 12 Pro Max for my mom as an early birthday/Christmas present, and it arrived fairly quick in pretty good condition. I bought it under "good," and the phone was just as described. (However, when we took it in to T-Mobile, the representative did bring up how the phone looked refurbished. I don't know if that is a bad thing, but the phone has been working well. It took a bit for the apps to load upon transfer from her past iPhone 8 Plus, but so far no regrets. All in all, looking through the site is as hassle-free as selecting an item and adding it into Cart to pay. I have no complaints about Back Market at this time. My first buying experience on there has been excellent.

Date of experience: March 10, 2022
Maryland
2 reviews
2 helpful votes
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Good price, excellent quality, fast delivery,
March 3, 2022

Purchased a Samsung Galaxy S10+ to replace my dying S9. Price was excellent especially as when received the device looks like it's brand new. Not a mark on the casing. Performance is perfect, expanded storage as spec'd, integration with everything it is supposed to hook up with. No complaints at all. Cannot comment on customer service as fortunately i have not needed any. Strongly recommended & I will check on them when shopping in the future.

Date of experience: March 2, 2022
Texas
2 reviews
0 helpful votes
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Back Market Believer
April 30, 2022

Hey potential buyer I too was hesitant to purchase products from this platform. I researched the products, read reviews and said no way I can purchase apple products at these prices. I gave it a try ordered an 21.5 inch IMAC and I am extremely satisfied with the product and the outstanding customer service.

Also, if you're concerned about purchasing items and need to return it from some reason, they handle that too. The website is easy to access and the response time is fairly quick. I highly recommend Back Market for your electronic needs.

Go ahead order place that order you won't regret it. - Happy Customer!

Date of experience: April 29, 2022
Washington
1 review
0 helpful votes
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Refurbished without much hassle
August 20, 2023

Back market is amazing if you want to get a refurbished phone without stressing about whether or not it'll work. It has a very high baseline, and even something in the lowest condition looks hardly used. I bought my phone from here, and my siblings have bought both a phone and an iPad here and they both came in amazing condition working as if they were brand new. I'm never buying a phone new again, refurbished is definitely the way to go, and back market will always get you a good quality device. It's a bit more expensive than other places, but it comes with a free 1 year warranty and a 30 day returns no questions asked policy which definitely makes up for it. The best way to buy refurbished devices if you don't want to stress or research the heck out of it beforehand

Date of experience: August 19, 2023
Virginia
1 review
0 helpful votes
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Great experience
August 6, 2023

I just needed an Apple Watch 4 that was used to try out the ECG function, and it worked great. I actually returned the initial watch for free since it was a little too big for me and I didn't realize there were two sizes. Both sellers were easy to work with, products came fast in described condition, and no hassle with refund or anything. It is nice to not buy brand new for the environmental impact and cost, and still be able to trust the product because of back market's additional warranty.

Date of experience: August 6, 2023
Florida
1 review
0 helpful votes
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I have several devices from Back Market, more than 8 so far and have had only one real hiccup. This marketplace is great at what it does, the service/products meet and exceed my needs and expectations. Good job BM. Buying cellphones and tablets used to suck but Back Market changed everything...

Date of experience: April 23, 2023
Washington
1 review
0 helpful votes
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I have a Bose noise-cancelling headset which I use for air travel. You know, the ones with big ear cups. I wanted something much smaller that I could wear around the house or when working in my yard. These are perfect!

New ones cost about $250, and the ones I bought from Back Market were $130. I was amazed at how brand new these look. The wires were clean. It came with a case and new inserts for my ears in three sizes, S, M, and L.

The next time I need to buy something like this, I will definitely check out Back Market. Too many things get tossed in the trash when they could get refurbished.

Date of experience: June 26, 2021
Washington
1 review
0 helpful votes
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Back market is in the right direction
December 26, 2022

It's a very nice project. I used it once for buying my day to day phone and everything was so good that I'll use they services more often. The platform itself runs pretty nice an they team do an outstanding job.

Date of experience: December 25, 2022
GB
1 review
2 helpful votes
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Astonishing
February 7, 2021

This business needs some serious analytic review as I ordered my phone a few days back and it is not easy to locate the customer contact number. However when I typed it on google I found it straight away, brilliant company.

Date of experience: February 7, 2021
California
1 review
0 helpful votes
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Great all around
June 25, 2023

I knew specifically what I wanted - ie both the product, generation, etc - and got fed up with various sellers on a very well known auction site. Back market offers a wide variety of choices at various price points. Also - importantly for my piece of mind - they shipped my items either the same day or the next day and I think I got them 2 days later. Condition was exactly as described.

Date of experience: June 25, 2023
Texas
1 review
1 helpful vote
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Love Back Market!
February 5, 2023

I purchased a Galaxy S20 in "good" condition with somewhat low expectations, but it came as a brand new phone. I seriously cannot tell the difference. 100% satisfied, the phone was ordered and shipped to my door all within a few days. Customer service is excellent as well. I enjoyed the email updates and how they provide more info on their mission to reduce waste.

Date of experience: February 3, 2023
Tennessee
2 reviews
0 helpful votes
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What a happy surprise
February 13, 2023

I was shopping for a lightly used Samsung Galaxy S20 Ultra (Unlocked). I needed a "new" phone after switching carriers. A Google search returned Back Market as having what I was looking for at a good price. Having never heard of this company I did my research. I crossed my fingers and placed the order. Customer service kept me informed every step of the way. It arrived 1 day early and was in better condition than described/expected. All in all it was a pleasant transaction and I can highly recommend Back Market for your used electronic needs. They also have slick website and cool mission statement.

Date of experience: February 11, 2023
New Hampshire
1 review
0 helpful votes
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I'll be back for more
March 20, 2022

Finding what I wanted on the site was easy. Phone arrived quickly and looks and works like new. My daughter also purchased a phone with the same great experience. We will definitely purchase here again.

Date of experience: March 20, 2022

Overview

Back Market has a rating of 2.5 stars from 1,554 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Back Market most frequently mention return label, credit card and third party. Back Market ranks 4th among Electronic Component sites.

service
1,048
value
1,081
shipping
1,077
returns
549
quality
1,052
This company does not typically respond to reviews
+453