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Back Market

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Illinois
1 review
0 helpful votes
Follow Darius Z.
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Great phone - Great service
July 21, 2023

I got an excellent phone (iPhone XR) at a reasonable price. It arrived on time and works perfectly. The purchase process was smooth and the company checked with me afterwards to make sure everything was satisfactory. I will definitely buy from them in the future.

Date of experience: June 21, 2023
Florida
2 reviews
0 helpful votes
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Very Satisfied
January 31, 2022

My purchase works exactly as promised. In fair condition as described (only a few notable scratches on the case). Computer came with basic, functional keyboard and two panel sides. All lights and parts function and there were no issues with it in installation. Thank you.

Date of experience: January 31, 2022
New York
1 review
0 helpful votes
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New phone purchase
October 15, 2021

First time buying a refurbished phone and I can't say that there is anything that could make me happier. I received updates all along the shipping process and the phone was in excellent condition. 10/10 would definitely recommend I've been telling everyone about this site.

Date of experience: October 14, 2021
New York
0 reviews
0 helpful votes
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Refurbished iphone 8
January 2, 2022

Looks brand new and is fully functional at a price that is good for my budget. I'm 64 years old and am not as techy as my sons, but they were glad to see me move up in the world. One joked that I am now only 4 iphone versions behind him now.

Date of experience: January 1, 2022
Pennsylvania
1 review
0 helpful votes
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I bought an iPhone XS Max
January 1, 2022

I was a little leary about buying a refurbished phone. My daughter had bought one from Back Market, and was really satisfied, so I thought I would give it a try. I bought an iPhone XS Max in " excellent condition". The phone came without a mark or scratch anywhere. It looked completely brand new. The phone also came exactly on time as promised. Emails were sent to me daily as to keep me updated on shipping and the progress of the shipment. I am completely satisfied and very happy with my purchase. I will definitely buy from here again! No complaints at all!

Date of experience: January 1, 2022
Massachusetts
1 review
0 helpful votes
Follow Vyacheslav C.
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Excellent service
December 15, 2022

Easily accessible customer service for any questions or mediating with sellers, streamlined purchase and good quality product. Have purchased many products, few required follow up with sellers but in general expect a smooth purchase of working refurbished products. Great selection!

Date of experience: December 15, 2022
Georgia
1 review
1 helpful vote
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Good company overall
December 8, 2022

This is my second time ordering from Back Market and I am happy with my purchases. The laptops come in good condition, much better than buying brand new! A tip is to view the third party company's profile & read their reviews & how long they have been on Back Market before purchasing! Thanks Back Market.

Date of experience: December 7, 2022
Georgia
1 review
0 helpful votes
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Awesome awesome place to buy your electronics from. Yes I know refurbished sounds a bit skeptical but once you get your device you'll be thanking yourself for making that choice. Really awesome site. Thanks

Date of experience: December 7, 2021
Illinois
1 review
4 helpful votes
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My first stop for any electronics
February 11, 2022

I've bought my phone, my computer and other accessories on Back Market and I am always gleeful when I receive my electronics. Their site is so easy to use. They have an incredible inventory to choose from and the transparency for each product gives me peace of mind that I will get what I see. Highly recommend using this site. We need more people buying into the circular economy and Back Market makes it easy to do that.

Date of experience: February 10, 2022
Michigan
1 review
0 helpful votes
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Used Galaxy S10
November 29, 2021

Ordered a used s10 in fair condition. The phone that came was in my opinion near perfect. The phone operates as it should, even the battery. Overall I'm really impressed with Back Market and the money they saved me. This was my first purchase but not my last. Seller was "Tech Chrome" one of their top rated sellers.

Date of experience: November 28, 2021
Ohio
1 review
0 helpful votes
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Amazing service
August 10, 2021

The service and product were wonderful. We could not even tell my husbands watch was refurbished. We have been needing to upgrade our laptop but hate to pay the price of a new one so plan to purchase one from here very soon!

Date of experience: August 10, 2021
Michigan
1 review
1 helpful vote
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Refurbished Samsung Galaxy S8
March 8, 2021

Purchased two months ago with no problems, water mark's on back of phone was the only thing wrong as phone works perfectly fine. I plan on buying all my cellphones, tablets, and accessories from Back Market because I've had no problems thus far.

Date of experience: March 7, 2021
Texas
1 review
5 helpful votes
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Third phone bought - NO issues
January 11, 2022

I'm Not a big review person but I realize it helps others to make an educated decision when looking to buy... whatever. In my particular case, I have bought 3 phones, gifted one and have had NO issues.
I bought a google Pixel, One Plus ( super happy with) and a Galaxy S8 a while back.
I will use them again first the next time I need a phone. There. I hope this helps someone.

Date of experience: January 10, 2022
California
1 review
6 helpful votes
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Great phone - no complaints, only compliments
April 8, 2021

Phone was exactly as described. Works great, has a few scratches on sides of the metal case, which I won't see as soon as I put a cover on. It arrived quickly, was packaged carefully and had a new charger with it. It was simple to set up, and the Back Market people were very attentive in letting me know the tracking number and delivery progress and then checking to make sure I was happy or if I needed any help. I can't see any advantage to buying a new phone these days. This is just fine for everything.

Date of experience: April 7, 2021
Ohio
1 review
4 helpful votes
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Not what I expected
August 3, 2021

Am a review person, so I took a chance on what others said. I needed to fix broken screen so I just got a new one instead for same price. I picked option good and was blown away how better than good the phone was. Shipping was extremely fast, it was literally sent out next day of purchase. I definitely will be on black market again.

Date of experience: August 3, 2021
Kansas
1 review
0 helpful votes
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Great service
February 22, 2023

Back market gave accurate, detailed information on their site and fine, quick service after the order. The product (iPhone) works perfectly. A small inaccuracy was that the iphone was designated as 'good' condition when it should probably have been 'fair' due to a slightly bent case, small scratches on screen, and being somewhat dirty.

Date of experience: February 22, 2023
Utah
1 review
0 helpful votes
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When I ordered my iPad the description said "good", I can't find one thing wrong, internal or cosmetic. It's basically new. It was about 1/4 the cost of a new one. I'd never buy an electronic anywhere else. The only downfall will be when more people find out about this site. Customer for life.

Date of experience: January 2, 2023
Texas
1 review
2 helpful votes
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Great Product, Excellent Service
March 8, 2021

I bought an iPhone X at an amazingly low price, but the product I got, almost new. I am still very happy to make that purchase and I'll buy more items from Back Market. The phone was also delivered on time and that actually crowned the excitement. Keep up with the good work, guys!

Date of experience: March 6, 2021
North Dakota
1 review
0 helpful votes
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Refurbished IPhone 13 Mini
December 30, 2022

Black market had amazing customer service and gave me a discount code when I needed a little extra help. Received my refurbished phone pronto. Selected "good" condition and got a brand new looking phone with 100 % battery life!

Date of experience: December 28, 2022
Florida
1 review
0 helpful votes
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Better than expected
August 8, 2021

I have to said I'm impressed not only with my purchase, but with the customer service, package was lost but they were very helpful and solve the matter in 2 days. I will definitive buy from Back Market!

Date of experience: August 6, 2021

Overview

Back Market has a rating of 2.5 stars from 1,554 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Back Market most frequently mention return label, credit card and third party. Back Market ranks 4th among Electronic Component sites.

service
1,048
value
1,081
shipping
1,077
returns
549
quality
1,052
This company does not typically respond to reviews
+453