Back Market

The used products sold at backmarket might not be the genuine used products. It might be a total copycat/fake product using after-market parts put together.
I bought two used iPhone X from backmarket. Both had screen issues after 6 months. One also had battery and camera issue. Backmarket refused to do anything to assist customer(they always found excuses). I had to repair it by myself. That's when I found out that both phones are not genuine products. It was a fake iphone put together using all-kinds of after-market used parts.
Ture experience. You have been warned!

I just bought my second phone from Back Market. Upon recieving it one would think they are new, perfectly clean, reset to start like a new phone, ready to be configured to your taste, this one is a Pixel 6 in fair condition, well it works like a new one.
I highly reccomend this store for your purchase at great prices

The phone I got was always glitching And
Failed to work. When I attempted to send a broken phone they refused to accept it saying the warranty was invalid. I would advise people not to use this extremely unhelpful compaNy

Months, I looked on back market, wondering if I should give them a chance. Spending so much money on a device, I wasn't holding!
I'm so happy I gave them a shot, I was able to get IPHONE XS MAX with 512gb. The phone is in excellent condition works as if it was new! Back market also stayed in contact the whole time front start to finish!
Thanks so much

My phone works perfectly and looks like a new phone. The T-Mobile tech transferred all of my
Data from my outdated old phone in 20 minutes and now I have plenty of memory to operate new apps. The Back Market phone was half the price of any pre-owned phones available from T-Mobile.

I bought an Apple Watch from Back Market. Great condition.

I again invested a 2017 refurb MacBook Pro for over 1k. It stated that it was in "excellent condition". Nope. I found blemishes, a nick in the screen, sticky keys, and a fast depleting battery. They asked me what I preferred to do; either a complete refund or an exchange. I requested an exchange. They reached back with an unfair reimbursement of $40.00 (forty?) and I get to keep the laptop with the scratches, nick in the display, sticky keys, and dead track pad.

In the interim, I wasted $30.00 in gas traveling to the dearest Apple Store/Genius Bar, lost 5-10 business days to get everything replaced, and a loss of work time. My laptop is my business and I write for a living. I am writing this on my iPhone right now. I don't have another PC to write about and I have a 3000 word article due by next week.
Be very leery of who you buy from. Koala Stash is not one of the buyers I would purchase from.

I had a house fire. Everything we owned was lost except my phone, i was talking on it. I had purchased my phone thru Backmarket and had no problems so I thought I would order my husband one thru them. When I put in my email address I put it in wrong, still very upset about the fire, now I can't change it, I've tried twice. I ordered a phone and have an order number because I did a screenshot. They say I don't have an order. If they sent me an email about it I wouldn't have gotten it. Can't talk to anyone at Backmarket because my problem is not on their list. Don't know if I have something coming or not and can't order anything else because the email is wrong. Will NEVER use them again.

We are very pleased with the MacBook Pro we ordered from BACKShow More

I literally never leave a review but I got the phone I wanted for a fraction of the price and the phone works perfectly. It's really ready to set up if you have a sim card. Plus the color I wanted was sold out online so this was a huge win. I got the S21 regular model because I'm not sold on having huge phones but I love it! They also include warranty jic there's trouble. But so far so good!

I ordered a laptop for my grandson just a few days before Xmas and I got it in time for Xmas that was great. The dell laptop was in perfect condition and it works great my grandson loves it. I am very happy that I chose Back Market they were great people to work with, and I would recommend them to anyone that wants great products and great service.

Thank You
Jim Henry

From all the reviews giving praises to backmarket, I suppose the products purchased worked just fine. Dont get caught with a product that doesnt work as advertised, you will be going in circles looking for a way to return the product. The Return Option DOES NOT exist on the backmarket website, there is no "Contact us" Nothing. If you purchase a product and its defective you are Plucked

I have not had any issues with the 8 cell phones that I have purchased through Back Market over the last 5 years. However, the tax rate that they charge me is 1% too high which is $10+ more per order. I first noticed this on a purchase I made over a year ago. Their response was to give me a $15 off code which only decreased the tax amount by a few cents, but they said that they would look into it which I really did not believe. Tried to make a purchase on 9/19/2023 and noticed the tax rate was still 1% too high which equaled $13+ too much tax. I emailed them on 9/19/2023 with photos that support what tax rate I should be paying, but no response as of 9/21/2023. I was waiting for a reply before completing my purchase. However, the next day, 9/20/2023, the phone in my cart was no longer available and I had to remove it. I was ready to spend over $1k on that phone if I could ever get a resolution on the STX issue.

I finally decided to switch over to iphone and did a bunch of research till I found Back Market. I got a really good deal on an iphone 12 and decided to buy it. I was so excited for my phone to come in only to get notified the next day that my order had been canceled due to the company having issues sycronizing their stock. Whatever that means... Anyways I ended up having to go directly to Apple to get my phone and yeah, it was more expensive but I rather pay more and have reassurance that my phone is going to come in.

Being able to purchase a great laptop refurbished is a dream come true. I was desperately seeking a secondhand laptop and BackMarket made it so easy. The laptop arrived exactly as described and I still can't get over what a great deal it was.

Got an MacBook Pro 2015 in a very good condition and I can lie it's look like it even better than that! The battery cycle on the MacBook was at 16 which is Amazon and meant I didn't need to pay more and replace it. The whole process was affordable and good and I'm glad I took the chance with these guy and I'm sure they won't dissatisfied you at all!

To be honest I have used backmarket 4 times now and all have been better then expected. Had a issue with a smart watch that wouldn't charge and I was refunded very quickly. All others have been better then described. I have to keep telling people about it. I don't want it to change.

Was looking for a macbook for freelance work. I found a computer with the exact specs I wanted and compared prices to several other sites. Purchase went smoothly and was shipped promptly. Bought in fair condition and the machine is perfect with no cosmetic wear and tear. Would definitely recommend for anyone looking for refurb hardware.

I was pleased with my Toshiba Chromebook purchase from Back Market. Being a single mom on a tight budget i needed to find a new affordable laptop fast. After looking in the stores i couldn't see how i was going to be able to save enough on time to buy one. Once i looked online for refurbished ones i noticed the price on the Toshiba on Back Market right away. Once i saw the features i snatched it up and was able to use it in a few days in time for school and other important matters.

I can deffinatly see myself using Back Market again in the future for electronics. It's a good resource if you need something functioning and good quality for ther money your spending. Realistically not many people can afford new devices when they need it and are in a bind. This could beneficial option for anyone and outs a plus knowing there's less electronic waste pollution and more re-use.
Thank you,
Christina

Backmarket is a great site. I wasn't sure how legit they were but the reviews were positive and I was impresssed how quickly I received 7 plus iPhone. My boyfriend loves it. They stay in touch with you to make sure you aren't having problems and their prices are good. I would highly recommend them.

It took me a couple of weeks to write this because I need the expert advice of my Graand son, Ben, who is tops in reviewing IPhones. I personally still am more used to the old phones that had a cord and were attached to the wall.