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Back Market

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Vermont
1 review
0 helpful votes
Follow catherine n.
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BackMarket isn't just an online marketplace for refurbished electronics, it's a movement. It is a movement away from being force-fed brand new iPhone every year and spending $1k and up on a smartphone that is not that different than the last smartphone in your pocket. Not to mention all the electronic waste that there is in the world and buying refurbished helps reduce our conspicuous consumption of all things. These are all products that are 100% verified and in working order and in the small chance that there is a defective product, there is a year long warranty on all their products. They have an AMAZING customer service team to put your mind at ease and a wide variety of products. I couldn't recommend buying from this site enough. Do it! Make the leap! Buy refurbished!

Date of experience: February 19, 2021
California
1 review
0 helpful votes
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As a refurbished phone it is not bad at alll! Functionality wise functions perfect like new. The camera is clear the phone is as fast as a brand spanking new one. I would know because I've bought the exact same phone brand new before. There were slight imperfections but nothing outrageous for a refurbished phone. The fingerprint sensor was a lil worn and there was slight discoloration of the screen but that was barely noticeable. I was a little iffy buying off of a website im not familiar with but 100% worth it and would buy again

Date of experience: June 5, 2023
New Mexico
1 review
1 helpful vote
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It's okay
October 13, 2021

I love the idea of buying refurbished and I was dubious. When I ordered on back market I decided to go with the excellent quality. I feel it wasn't excellent. Small dings and dents, wear along the front edge, the computer wasn't loaded with the most current OS. And the other day in the sunlight I could see internal cracking in the screen( which is hard to photograph), like whoever had it before would recklessly pick it up by the screen, bending it. When I didn't think I could update I was going to return the machine until I fixed the problem. The return rigamarole is a handful. So since the cracks don't effect the screen and it's working fine I'm not jumping through the hoops to send it back. Wasn't "excellent" condition but works fine now. Excellent price for what it is. Glad I could keep some tech from the landfills.

+1
Back Market attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 12, 2021
District of Columbia
1 review
1 helpful vote
Follow John B.
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I purchased two iphones from Back Market in the last two years. One was described in fair condition; one was described in good condition. Their standards are high. Both phones were in excellent condition. I bought a second phone from them, because I broke the first phone. The second phone was great and worked well. Back market does prompt returns, but you need to do it using their system. You cannot call a number and complain - which I would prefer. The value is extraordinary. These iphones are in great shape and it is well worth the effort. Try and go to a apple store and get service! Back Market is much better.

Date of experience: January 15, 2021
Michigan
1 review
0 helpful votes
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Researched other sites, but decided to give Back Market a try. I am a big recycler, so the whole concept of a refurbished phone really appealed to me. I purchased a iPhone 11 to replace a 6S loaned to me four years ago. The 6S was still working on the original battery but I needed more space I am.VERY pleased with my new phone and with the company.

Date of experience: January 30, 2023
California
1 review
0 helpful votes
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Love it
May 4, 2022

First time I buy from them and I'm so satisfied happy with the product.
My kids love it they use it for everything school for games and it works perfectly.
I recommend friends and family to buy from them.
BackMarket is the best!

Date of experience: May 3, 2022
New Jersey
1 review
3 helpful votes
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STAY AWAY
June 6, 2020

They send you a product then GONE... No instructions, dont reply accurately... Tell you to Google... Product works BUT not for the $$$ they charge.NO PHONE NUMBERS for company, e-mails are Dead ends... Stay away.

Date of experience: June 6, 2020
Florida
1 review
1 helpful vote
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The customer service is terrible. The laptop kept freezing up. I sent the laptop back and didn't get rcv'd by the company. I can't get anyone to physically check the warehouse to see if it is there. I can check the tracking number myself. So, no refund yet.

Date of experience: May 27, 2020
South Carolina
1 review
0 helpful votes
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IPhone XR
December 20, 2020

After I spent >$400 on a mint condition IPhone XR, I was concerned after reading reviews; however, I have not one bad thing to say. I ordered the phone on a Thursday morning and it was delivered the very next day! The phone is in mint condition and looks and works great.

Date of experience: December 18, 2020
Texas
2 reviews
0 helpful votes
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Truth be told!@amberrtexas
November 11, 2022

Years back I purchased an iPhone that IS still in great condition! I was able to pass down the iPhone to my nephew when I upgraded, thanks to backmarket I got what I paid for and happy with my purchase. Will be sure to spread the word about this kneat website

Date of experience: November 9, 2022
California
1 review
0 helpful votes
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Great Deal and Solid Product
February 17, 2023

I bought a refurbished Ryzen 7 laptop for under $500. It doesn't even have a scratch on it, and it works perfectly and came with a 1 year warranty. I couldn't have asked for a better deal. Also, it shipped quickly, and I got it the day before it was supposed to arrive. Definitely going to keep coming back to Back Market.

Date of experience: February 15, 2023
Texas
2 reviews
0 helpful votes
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Highly recommend
July 13, 2023

My phone showed up within 3 days of ordering. I ordered a Galaxy S22+ in "good" condition. Backmarket explains "good" as a few minor scratches to the body of the phone. My phone had zero scratches, and is in great condition. The phone works great. Happy with the purchase.

Date of experience: July 12, 2023
California
1 review
1 helpful vote
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The iPhone 8 from Back Market arrived on the promised date in the condition I chose (mint). From the day I ordered the phone to the day it arrived, Back Market contacted me frequently by e-mail to inform me of the status of my order. The iPhone was accompanied by two glass screen protectors, which was a surprise as the protectors weren't mentioned in the ad. The phone works well. I am very satisfied with the phone and the performance of Back Market and will purchase from it again when the opportunity arises.

Date of experience: February 13, 2021
GB
1 review
0 helpful votes
Follow Zara F.
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I needed a new laptop, ordered a Mac laptop, when i received the goods the charger didn't work with the laptop, my partner checked it out and he said it needed a service and a brand-new battery would need to be fitted.

I sent the laptop back and asked for a refund, this morning i received another laptop. Which wasn't ordered. I now have to send this back. I have sent back market a message.

Very disappointed as this site was recommended. I will never purchase form here again.

Date of experience: September 23, 2022
Illinois
1 review
0 helpful votes
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Amazing service!
February 23, 2021

I ordered an unlocked phone and being me got one that was not compatible with my service. The return process was effortless and everyone was so helpful. I was able to return and order a new compatible phone with help haha!

Date of experience: February 23, 2021
France
1 review
0 helpful votes
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Do not stand behind 1 year guarantee
July 30, 2022

Backmarket is a kind of platform putting consumers in touch with refurbishers. They make it sound like they offer a one year guarantee but in my experience they hide behind the refurbisher and the guarantee is worthless. A Microsoft Surface laptop that I purchased stopped working properly (keyboard and touchpad) within 3 months. After sending it back properly packaged the refurbisher claimed that I damaged the laptop. This was not true but Backmarket still refused to honor the guarantee.
I would not buy from this company again.

Date of experience: June 30, 2022
Pennsylvania
1 review
0 helpful votes
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I have a Network Marketing Business and one of the services I provide is Wireless. I have since order 2 phones - 1 android and 1 Iphone - from 2 different vendors and have had the BEST experience with both of them and of course BACK MARKET! There customer service is excellent! I have since referred others on my team to Back Market and hopefully they will be enjoying the purchases too! I am also going to reach out to my company to let them know too! BUY your devices here! Thanks so much!

Date of experience: June 23, 2021
Arizona
1 review
0 helpful votes
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Paid for "Good," received "Excellent"
February 15, 2023

Bought a refreshed MacBook Air 13.3-inch (2020) - Core i5 - 8GB - SSD 1024GB and am more than satisfied. It looked in even better condition than just "Good." It set up smoothly, with no glitches, and is now working perfectly. I've purchased refreshed or refurbished electronics before, but this is one of those that I'm happiest about.

Date of experience: February 14, 2023
California
1 review
0 helpful votes
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The computer was in better condition than promised, and arrived in the expected timeframe. It came with Catalina installed, but I was able to update it to Big Sur without any computer issues. I comes with 4 USB-C ports and one audio jax. Any of the USB-C ports can be used for charging. I got a USB-C dongle online, and it works just fine with the laptop. A dongle is required if your devices/cords don't have USB-C male connection for the computer.

Date of experience: October 12, 2021
Illinois
1 review
0 helpful votes
Follow Cody S.
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Description matches the product. Great working laptop that offers a variety of fun for hours. The storage space is still plenty for loads of pictures, videos, etc.

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Date of experience: April 30, 2022

Overview

Back Market has a rating of 2.5 stars from 1,554 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Back Market most frequently mention return label, credit card and third party. Back Market ranks 4th among Electronic Component sites.

service
1,048
value
1,081
shipping
1,077
returns
549
quality
1,052
This company does not typically respond to reviews
+453