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Back Market

How would you rate Back Market?
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New York
1 review
0 helpful votes
Follow Rubby H.
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Finding gems for less
February 18, 2023

Before I look at Best Buy or some other place, I go to Back Market. If i don't find what I'm looking for, or something close, i wait a month at most. Everything is like new, which is awesome. They are reliable and considerate. I did not like buying used when it came to personal electronics, Back Market changed that.

Date of experience: February 17, 2023
California
1 review
1 helpful vote
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My product came in excellent condition!
March 20, 2022

I bought some beats solo 3 headphones for my wife's birthday and she had no idea I didn't buy these from the store. I obviously told her where I got them from and she knows how good this site is that she was stoked I bought from them. Buying refurbished things can seem sketchy but the products description stated they were in excellent condition. Seriously I was very happy with my decision to buy it, and would buy from them again. Great products

Date of experience: March 18, 2022
Michigan
1 review
0 helpful votes
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Not a fake review lol
September 28, 2021

First thing is I like the fact we are buying used phones as a form of recycling.
The prices are unbeatable and the condition all 3 phones I got where perfect and minor scratches were already mentioned in the description.
Delivery is on time maybe a delay of a day If at all.
Overall I am never buying a brand new phone again it's too damn expensive just for a "brand" name.

Date of experience: September 27, 2021
California
1 review
0 helpful votes
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Premium Service with Warranty
April 17, 2023

Back Market is an industry leader in renovating the new old back to life. That means every device that you purchase from them has been refurbished to running like brand new, out of the store with zero miles on your new device so that it runs like new again (exception is battery but thankfully that is covered too). They offer a year warranty of all their devices sold on their site. Five stars all the way.

Date of experience: April 16, 2023
Nevada
1 review
0 helpful votes
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Great device and service!
December 27, 2021

I was skeptical at first of buying refurbished devices, but Back Market made it so easy for me. Everything from the device, quality, condition, shipping, and service has been fantastic. I would highly recommend using back market when buying devices.

Date of experience: December 26, 2021
Florida
1 review
0 helpful votes
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Overjoyed.
February 8, 2023

This device is exactly what my small business needed for it's functionally and productivity. The care that was put into packaging my device to protect it and it's components showed me how much they cared about my ongoing patronage. TY!

Date of experience: February 6, 2023
Virginia
1 review
0 helpful votes
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Great Company
November 19, 2021

I was skeptical about buying renewed device but decided to try it because I got such a good price. I was not disappointed. My phone looks and works like brand new. They sent a charging cable and block with my order. Shipping was super fast. I received my phone 2 days after I placed my order. I will definitely be buying from this company again in the near future.

Date of experience: November 18, 2021
Virginia
1 review
10 helpful votes
Follow E R.
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I recently shattered my old phone and was seeking a replacement without having to break the bank. I found Back Market and their refurbished phones provided by approved sellers and I am just obsessed. My Samsung Galaxy s10 Plus arrived in amazing condition and I plan on being a repeat customer to this website. Though I bought it in fair condition, it looks and handles as if it were brand new. I'm super happy with my purchase and so glad that I found out about Back Market.

Date of experience: July 18, 2021
Florida
1 review
0 helpful votes
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Great Customer Service
December 19, 2021

I ordered a refurbished iPhone for a family member however I had to return it because the intended user got a new contract/new phone with a local service provider.
Customer Service quickly coordinated the return process and stayed in touch daily until a full refund was completed. I was really impressed! I will definitely order from Back Market again.

Date of experience: December 19, 2021
California
1 review
1 helpful vote
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Great Value
March 2, 2021

We have purchased several items and have been pleased each time. This watch was in great condition, even better than advertised. It arrived on time and securely packaged. Functions as expected. We have yet to be disappointed with our purchases and will look to back market again in the future.

Date of experience: March 1, 2021
North Carolina
1 review
0 helpful votes
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I was nervous about ordering from here and getting a refurbished phone at that, but back market came through! I needed another on asap. My phone came earlier than expected. There were some minor cosmetic marks, but not on the screen itself and with a phone case, it's like I got a brand new phone. There were no issues transferring all my data. Everything works just fine. And my camera is AMAZING! I LOVE my "new" phone.

Date of experience: July 26, 2023
Michigan
1 review
0 helpful votes
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Seems sketchy, but you wont be disappointed!
January 2, 2022

I was really nervous ordering from black market at first, but after 2 weeks of having my new-old phone I have 0 complaints. My delivery arrived a day late, but I'm 99% sure that's the USPS's fault. I bought a refurbished phone, but it seriously seems brand new, the battery is healthy and the phone is free of scratches or nicks.

Date of experience: January 2, 2022
Texas
1 review
0 helpful votes
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The Best!
April 24, 2023

I'm losing count of how many products I've bought through Back Market. And I never fail to brag to my friends how much money I saved buying from them. I've recommended Back Market to all of them and those who have taken my recommendations are quite happy with their purchases too. I've bought items for family members also which they are still using. The best thing about Back Market outside of the excellent product their refurbished sell is the customer service and the satisfaction guarantee. And I can testify that they do back up their policy with results. I highly recommend Back Market. I'd like to hope not but they might just be the best kept secret in the refurbished products market. If that's the case my hope is that this will change and that right swiftly.

Date of experience: April 23, 2023
Colorado
1 review
0 helpful votes
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Awesome price, quick shipping
March 10, 2022

I had a great experience with back order. I ordered a phone in good condition. There were only two minor defects on the surface of the display screen. They're hard to notice unless I am really looking for them.

I love that I can get a refurbished device for several hundred dollars less than the price of refurbish devices through Apple. This means I can get the high end Device at a price I can afford.

Without back market, I would not be able to afford such a nice iPhone. I'm thrilled with my device. The shipping was quite fast as well.

I took the attached photo with the macro lens on my iPhone 11 Pro. I can see so much detail in the photo!

Thank you back market!

Date of experience: March 10, 2022
Florida
1 review
14 helpful votes
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Unfair Business Practices
December 22, 2021

I purchased a phone and insurance from Back Market online. They have refused to honor the insurance we bought. It has been over two weeks of e-mails, phone calls, and online forms, and we can not get them or Asurion to honor their contract. Stay away from these people. They have nothing to offer you except excuses why they cant help. Dishonest Dealers

Back Market attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 22, 2021
Virginia
1 review
0 helpful votes
Follow Aayam S.
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Great place to get a refurbished phone
May 24, 2023

I ordered a Pixel 6 pro from Back Market recently. It was supposed to be in "Good" condition, but besides a barely visible hairline scratch on the bottom of the screen, the phone was pretty much brand new! It has zero issues, and I'm super happy with the deal I got. Would highly recommend Back Market if you're in the market for a refurbished phone.

Date of experience: May 24, 2023
Maryland
1 review
23 helpful votes
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Don't use Back Market. My daughter bought a iPhone XS. Found out later it is locked because it is blacklisted (the previous owner owes AT&T).

Back Market's response? Not our problem! Talk to the seller.

Seller's response? No response!

You will lose lots of money and have lots of regrets if you use this site.

Date of experience: October 5, 2020
Georgia
1 review
0 helpful votes
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Satisfied
January 1, 2023

I trust back market when it comes to buying refurbished products. I've bought a few items from here and I've never had a problem thus far. I always feel like I receive more than what I actually paid for. The products I received are in great condition and really taken care of. I will definitely be buying more from them.

Date of experience: December 31, 2022
Virginia
1 review
0 helpful votes
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Fabulous.
December 10, 2021

I loved the ease of ordering. I found exactly what i wanted and got it fast. It arrived in perfect condition. I feel like I made new friends.
E-waste is beating out fast fashion as the fastest growing solid waste stream in the world.
So our idea is simple: buy refurbished, reduce waste, save Earth. And do a little dance.

Date of experience: December 10, 2021
California
1 review
0 helpful votes
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My phone was perfect, shipping was super fast and even the packaging was neat being both a box to protect in shipping, but also can be reused and shipped BACK with same box and bag. They consistently kept in touch letting me know how things progressed. It was just a pleasant experience all the way around and with the main bonus that I'm stoked on my phone.

Date of experience: April 24, 2023

Overview

Back Market has a rating of 2.5 stars from 1,554 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Back Market most frequently mention return label, credit card and third party. Back Market ranks 4th among Electronic Component sites.

service
1,048
value
1,081
shipping
1,077
returns
549
quality
1,052
This company does not typically respond to reviews
+453