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Back Market

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Virginia
1 review
0 helpful votes
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Fabulous.
December 10, 2021

I loved the ease of ordering. I found exactly what i wanted and got it fast. It arrived in perfect condition. I feel like I made new friends.
E-waste is beating out fast fashion as the fastest growing solid waste stream in the world.
So our idea is simple: buy refurbished, reduce waste, save Earth. And do a little dance.

Date of experience: December 10, 2021
California
1 review
0 helpful votes
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My phone was perfect, shipping was super fast and even the packaging was neat being both a box to protect in shipping, but also can be reused and shipped BACK with same box and bag. They consistently kept in touch letting me know how things progressed. It was just a pleasant experience all the way around and with the main bonus that I'm stoked on my phone.

Date of experience: April 24, 2023
North Carolina
1 review
0 helpful votes
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Great Quality for Less!
October 17, 2021

I bought a refurbished Samsung Galaxy Tab S4 at the lowest available condition, "fair," and I can barely tell it isn't brand new. I would have to look at the back of the tablet and hold it at an angle in the light- and why would I do that while I'm using it anyway? It looks great, works great, got here quick, and was affordable! I plan to keep shopping with Back Market for my tech needs from now on!

Date of experience: October 16, 2021
Belize
1 review
0 helpful votes
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I have purchased 2 phones from the site (Samsung S10 and Samsung note 20) I will honestly say that I am grateful for a space to purchase tech at affordable prices. No major glitches with either phone and they came as described. I live in Belize and there is no way I could afford new phones at these ridiculous prices...So again thankful for back market and the ability to have recycled tech that is almost as good as new!

Date of experience: June 8, 2023
California
1 review
0 helpful votes
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This was my first purchase of a refurbished phone and I was not expecting the level of quality I got from buying a "fair" graded phone at a really low price compared to a far more expensive "good" or "excellent" quality phone. No scratches or wear other than a tiny nick on one side and a back cover logo with worn paint. I am very happy with my purchase and will be buying another one for my wife soon.

Date of experience: January 20, 2023
Bahamas
1 review
0 helpful votes
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Nothing to worry about!
December 22, 2022

This was my first time buying a refurbished phone, so I bought excellent condition and when I received the item it looked brand new, worked as expected and I had such a good experience I went and bought a second phone. Make sure to read the reviews and go with sellers who have at least a 4 star rating! The shipping is pretty fast as well, I got my item with 3 days.

Date of experience: December 21, 2022
Washington
1 review
1 helpful vote
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The return process was dishonest. I spent three hours going through all the return process hoops after my phone died only to get a response that the seller Back Market used said there was screen damage and no refund would be given. But there was no screen damage! The screen was in great condition and still had the two layers of protective coating on it. There were photos I took, per their instructions, proving the screen condition before I mailed it. I could not get anyone from Back Market to review them--and no way to talk to a manager. They just went with what their dishonest seller said and gave me no way to dispute it. So frustrating--a terrible experience.

Date of experience: April 26, 2023
Florida
1 review
0 helpful votes
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Very Pleased
May 20, 2021

I am very pleased that my iPad arrived earlier than expected. Also it is in super great condition. The only problem I've had is that the plug that was sent with it will not charge, but I have several of them anyway.

Date of experience: May 19, 2021
TT
1 review
0 helpful votes
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Exceeded my expectations!
December 21, 2021

Widest range of new model devices at such affordable prices! The 3 day shipping was no joke, customer service kept me fully updated and continued to follow up after delivery, and the phone? ENTIRELY FLAWLESS! No evidence of being refurbished! Mint condition and working perfectly. I've recommended the site to all my friends and will continue to use it in the future for sure!

Date of experience: December 21, 2021
New York
1 review
0 helpful votes
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I have been buying phones for myself and my family from Back Market for 5 or 6 years. They have always done a great job, keep us coming back. The one time we had a problem with a phone it was covered under their one year warranty and issue was resolved with no fuss. Will be back next time someone in my family needs a phone!

Date of experience: June 18, 2023
Arizona
1 review
0 helpful votes
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Why buy new?
October 1, 2022

Old phone was getting slow. Was about to buy new but then found out about Back Market. Picked a phone with all the features, GB, unlocked, etc that I was looking for and saved about 80% of what I was prepared to spend. Shipped fast and everything's been working great since.

Date of experience: September 29, 2022
New York
1 review
1 helpful vote
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Very pleased
November 30, 2021

I purchased a vintage 2016 Samsung tablet which I intended for a single purpose. The tablet was refurbished and appeared on arrival to be in better condition than described: only tiny cosmetic flaws. The tablet booted immediately, the screen is perfect and the Wi-Fi connected with no hassle. The older Android operating system is perfect for running a vintage app which I need. But this tablet will be useful for other tasks as well!

Date of experience: November 30, 2021
Wisconsin
1 review
0 helpful votes
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Okay. So I will never buy a new phone again and pay 3 times more! I bought a Samsung Galaxy Note 9 here and it is in excellent condition and has way more features than my old phone. It was unlocked and easy to setup! I love knowing I won't have to go to my carrier to get a great product! Ever! If you have any doubts about a refurbished phone... DON'T! I will be telling my friends and family!

Date of experience: April 30, 2021
Oklahoma
1 review
0 helpful votes
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Perfect condition, the packaging was a bit confusing because it isn't the same dimensions that brand new apple watches come in, but it was like brand new. Been about two weeks, and I have found no issues with it. Very glad to have that year warranty just in case I find anything wrong. Only took a few days to receive it!

Date of experience: May 23, 2021
Mississippi
1 review
0 helpful votes
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Worth it
March 17, 2022

I was skeptical at first because it seemed too good to be true. It arrived in a decent amount of time. Besides fedex delaying the delivery date twice. The MacBook look brand new despite only being "good" condition. Everything works great including the battery life. 10/10 would recommend.

Date of experience: March 17, 2022
Florida
1 review
0 helpful votes
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Exceptional
January 1, 2022

The iPhone's quality is amazing, without any structural details, and it works perfectly like a new iPhone. I really appreciate your trust, and I will definitely try to buy other electronics from this company.

Date of experience: December 31, 2021
Texas
1 review
0 helpful votes
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This is probably my 5th products ranging from iPhones to Sony noise cancelling head set, so far I never get disappointed. All of my purchases comes in on time and in great shapes. Not only that I'm helping the environment it's helping me save some few bucks as well

Date of experience: January 26, 2022
Wisconsin
1 review
12 helpful votes
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Great refurbished iPhone SE
December 7, 2021

I love buying refurbished products, so discovering Back Market and their quality phones was wonderful. Great price, hassle free check out, lots of communication, and product arrived on time, works as expected, condition as advertised. Battery life is great so far. Figured that could be an issue at some point but I'll just get a new battery if needed sometime down the road. Don't wait! Get your refurbished phone now fromBack Market.

Date of experience: December 7, 2021
New York
1 review
0 helpful votes
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New Galaxy S9
February 24, 2022

Really super impressed with my new phone! It came quicker than expected and quality was fantastic just as described. Would definitely recommend to anyone--and I do too! Lol. But great decision with ordering from these guys.

Date of experience: February 24, 2022
Ohio
2 reviews
0 helpful votes
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Great service and quality phone
April 28, 2022

They do an awesome job of communicating every step of the way. I know it can be a little nerve racking to make such a large value purchase from a "refurbish" third party company like Back Market but they have a 30 day no question asked return policy and a 1 year phone warrantee + you can add extra insurance if you want so there really is not much risk. Thankfully I never needed to return the phones because they were in literally perfect condition. Awesome way to save some bucks and still get top of the line phones. I got an iphone 12 mini and a galaxy s20 fe and both were in perfect shape cosmetically and worked flawlessly. Unfortunately the galaxy doesn't play nice with crickets network but that's a Samsung compatibility issue not back market's fault.

Date of experience: April 28, 2022

Overview

Back Market has a rating of 2.5 stars from 1,554 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Back Market most frequently mention return label, credit card and third party. Back Market ranks 4th among Electronic Component sites.

service
1,048
value
1,081
shipping
1,077
returns
549
quality
1,052
This company does not typically respond to reviews
+453