Back Market

Very pleased with my mini IPad. Was able to use my logistic. Keyboard. Nice size. Perfect for doing my ebaying. Exactly as described. No scratches or marks. Shipped quickly. Would definitely buy other item again.

Bought an IPhone from this website. Everything was all pretty on the outside, but speaker doesn't work. People say they can hardly hear me. I have to use speaker phone for all calls. Regret buying it. Which was 600 some dollars!

The quality, price, & speed of service were above my expectations. I purchased an 2018 MacBook Pro in "Good" condition, but it was restored to like-new. It arrived/shipped one day faster than estimated.

Back Market is literally the most genius concept ever to be physically manifested regarding refurbished electronics. Tired of not being able to afford the latest and greatest gadgets? I'm almost certain that you'll be able to find it on this website, or definitely something comparable. Their items are given a "grade" solely regarding the physical appearance, however all merchandise is fully functional! More times than not items come looking virtually new regardless of grade selection.

Ordered device from associated seller on Sat, 30 April, specifying and paying for 'Express shipping from $30.00 in 48 hours with FedEx - 2Days'. Device was shipped on Mon, 2 May. Did not arrive until Thur, 5 May - well past delivery deadline. Seller claims that since FedEx won't honor their 2-day commitment to them, they won't honor theirs to me. Seller refuses to refund $30 fee for 'expedited delivery' that didn't happen. Contacted Back Market Customer Service to intervene, citing their own commitment, "Our customer care team always has your back They closely monitor customer complaints, and intervene to resolve disputes, when necessary." They responded by claiming that the shipment had actually arrived on time, and refuse to resolve the issue. I am totally disgusted and will never do business with them again.

There was once a time when I would speak very highly of this seller but that no longer stands true. I spent over 600 dollars and received 2 note 10 refurbished and cheaply. The durability is nothing like they are coming from Samsung at all. The take and replace the broken parts with the cheapest material and then run around and charge a huge price and send out a item that won't make it if it takes a fall and huts the carpet. Blew my mind then they claim its a 1 yr warranty read the fine print when and if it falls void the warranty! Yeah so basically you jus wasted 600 for nothing! Save your money find another seller bc back market is a ligut scam

There's not much bad one can say about a company that's reducing waste and providing a cheaper alternative than what the greedy big wigs of most premiere mobile phone manufacturers would like you to have.
My initial purchase from a new company had me a bit worried as tracking the package got to my city then was marked to return to sender. Upon further investigation I realized I didn't fill out my shipping address at all except for my name. The people I contacted were very nice and gave me multiple choices to resolve my issue and anytime I had a question they answered back leaving me assured it was all ok and it was. My wife cc ant keep a phone intact for longer than a month so spending $1000. 00 would be quite an investment so thank you backmarket

I have bought and sold hundreds of cell phones over the years and gotten crap from places like Swappa and eBay. Thank goodness Back Market is here. You can see even on their website how they treat customers. Just have one interaction with them and compare to the same at the legacy destinations. You'll never visit those other places again.

Bad experience due to misleading information on the website/in the app. I bought a phone that should be waterproof, main reason for choosing this model. In description/FAQ/warranty details available during buying process device was described as fully functional. After it got wet it stopped working and only when I contacted them to repair it I've found out that waterproof damage is excluded and it's somewhere in help section and in delivery details? (not item, warranty description or FAQ).

We ordered from Backmarket the first time when my son was ready for his first smartphone. Backmarket's site makes it easy to search and filter the results to find just what you are looking for. We've found that their representations about the appearance of the products they sell are well described and accurate. We were happy enough with our first purchase for me to buy a laptop from them. Again, the robust search and filter capabilities helped me find several laptops that met my very stringent guidelines! Backmarket purchases have a 12 month warranty, which is the same as I'd get if I purchased new. I just bought a 2021 model laptop that normally would cost $1100-$1200, for $659 in excellent refurbished condition. I'm pretty happy right now!

Phone is in excellent condition, just as described, shipped safely and neatly in packaging, has full battery life, will totally trust this company in the future, love that they're recycling technology!

I'm a firm believer in not throwing something away and getting a new one whenever it won't work. Neither are these folks! I've one glimmering example of such already, and I think refurb electronics are not only sensible (especially with the provided warranty) but crucial to environmental preservation as well. If you recycle plastics and such already from consumables, imagine the positive impact recycling batteries, metals and electronic components!

As a big fan of buying refurbished electronics, Back Market really came through. Everything about the phone is as it was described. Works fine, holds a decent charge. I will definitely recommend it to anybody I know looking for something like this. I am currently keeping my eye on a MacBook Pro. Hopefully soon.!

I've always been quite skeptical of refurbished products but the one year warranty sold me. We purchased an iphone 11 and 2 lenova laptops for our family. They arrived quickly and exactly as described. The products were meticulously clean, it did not appear at all as if someone had used them previously. The keyboards on the computer felt brand new, not like someone had typed on them extensively before. The hard drives were completely clean with the most up-to-date operating system. Would highly recommend.

They held up their end of the deal. I it a samsung 9. I found out that there is a factory battery issue. But the phone looked good as new, and functions perfectly for the specs. I'll happily do business with these folks again!

I purchased two items from Backmarket and every time it has been a WOW experience. Both times they delivered before the due date. That was extraordinary! I am an experienced online shopper so quality products and on time delivery is everything to me. This is what Backmarket delivers!

I've had only and issue with one product and refund has been made without problems (including shipping refund because shipping ticket didn't meet requirements)... I've bought two other products and haven't had any problems, they are working pretty well (I always prefer buying on excellent condition). The worst experience you can have is shipping. They tend to arrive late (several days late) or product might not come inside the protective plastic.

If its you first time, I would suggest buying something at a low price so you can have the experience. There can be better shipping services, but in overall, I say it's pretty good for what you pay!