Back Market

The transaction was was quick. The tablet was in perfect condition and the price was unbelievable! Thank you

My wife and I have bought several phones from Back Market over the last few years. We had been very happy and recommend the site to others. The iphone xs that my wife got about 9 months ago had a weak battery, so we had to go through the return and order a replacement. The replacement looked like new and had no issues.
Recently my wife broke the screen on said phone. So on 6/10 she ordered another iphone xs, condition was fair, from Back Market. When it arrived, i took pics of it and she immediately started a refund. The phone had a long scratch down the center of the screen. Fair states micro scratches, but most of this scratch (2 inches worth) was not micro and would catch your fingernail. $250 for a phone with a deep scratch that would surely leave an air bubble under a screen protector is unacceptable. Back Market reviewed the pics and tried to say the phone was in "fair" condition. That is not accurate since fair indicates micro scratches. Your fingernail will not get caught on a micro scratch. Just look at the pics i attached. Back Market used to have a "Stallone" rating that was less than "fair". This scratch might have landed it at or below a Stallone rating.
A day and a half later we finally got the RMA to sent back a phone that was bad enough that we didn't even bother turning it on. Then as my wife tried to order another phone and found that she had to wait to be able to use the military discount again. Even though the RMA was processed and shipped. Finally, 2 days after the returned phone was received, refund was issued. Then we requested a replacement military discount code. We got the code but it didnt work when trying to order. Was told it could take up to 48hrs for the code to be active. Now it is 6/24 (two weeks), wife is still dealing with her current cracked screen phone, waiting on the code to activate so she can again order a replacement phone.
I hope someone higher up at Back Market reads this to see how frustrating it is to order and receive a decent phone from them.
I just hope we don't have to go through this again with the phone she will order when the code finally activates.

Ordered My iPhone 12 in excellent condition. It came brand new and was really good. 100% battery life

The lenovo yoga 6 I received was in excellent condition for a ratting of "good" everything works as it should.

Everything is just great. It saves time. You don't have to run around with a bunch of people... nerves are in place.

I am pleased with you guys promptness my laptop is pretty much scratch free and was very simple to set up!

Started ordering a year ago from back Market. Just completed order number four and couldn't be happier. These guys are awesome!

Very happy with product. Great condition. Fast deliver. Will definitely purchase from company again.

So glad to order from here will go nowhere else they helped me immensely when I needed help the most

Phone arrived on time and in great condition, no scratches, working well this is a good buy. Thanks again

Item came and how the entire process worked out, i definitely will be using again. Offers of one year warranty!

Back market offers a great selection, especially of iPhones, and stellar prices so there's something from every budget.