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Back Market

How would you rate Back Market?
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California
1 review
0 helpful votes
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Good marketplace
August 2, 2023

Have been ordering from back market quite some time, so far very happy with any products I've ordered.

Date of experience: August 1, 2023
California
1 review
0 helpful votes
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Samsung galaxy s10e
March 15, 2023

Samsung galaxy s10e device works fine but no charging accessories poor packaging may cause screen breakage during shipping

Date of experience: March 13, 2023
Illinois
3 reviews
4 helpful votes
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Fantastic
January 10, 2023

I've used this site several times for both phones and tablets, every experience has been absolutely wonderful.

Date of experience: January 9, 2023
California
1 review
0 helpful votes
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Samsung S-21
January 27, 2022

The phone arrived on time and was/is in like new condition.
I would not hesitate to buy from Back Market or Tech Chrome again.

Date of experience: January 27, 2022
New Mexico
1 review
0 helpful votes
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Fast shipping and items come packaged like new. I love the idea of refurbishing electronics since so much waste is electronic.

Date of experience: July 16, 2021
Idaho
1 review
0 helpful votes
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Love it!
May 26, 2023

Quality products, great pricing, and fast shipping. 10/10 will definitely be ordering more stuff from back market!

Date of experience: May 26, 2023
Tennessee
1 review
0 helpful votes
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Customer service
December 18, 2021

Best there is for service always get responses quickly. You guys take this as your own purchase thank

Date of experience: December 17, 2021
Oklahoma
1 review
0 helpful votes
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IPhone 11
February 9, 2022

Very satisfied with my IPhone 11. Highly recommend Back Market. Would certainly buy from them again.

Date of experience: February 7, 2022
New Mexico
1 review
0 helpful votes
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Nice, clean, functional phone in excellent condition, reasonably priced, and great communication throughout from Back Market. Love these guys.

Date of experience: January 23, 2022
Michigan
1 review
0 helpful votes
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Always great devices
August 12, 2023

I've ordered a few devices from Backmarket. Each one has been like new, never any issues. Thank you!

Date of experience: August 11, 2023
Pennsylvania
2 reviews
0 helpful votes
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Great Buy
February 20, 2023

I bought a Samsung Galaxy s20+. Was in perfect condition. Best price around and grate quality. Will buy from again.

Date of experience: February 20, 2023
California
2 reviews
7 helpful votes
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Not to be trusted
October 26, 2020

I purchased a used Iphone 6 last December 2019. The phone appeared to be in the described condition and worked for some time. In September 2019, I was playing a game while on a road trip and the screen glitched and went black. It would never start or turn on again. I sent it to them., They returned and said it has water damaged and screws and shields missing. Never has the phone been in the water, dropped in the water or did I take it apart to lose "screws and shield". If those things are the case then they sold it to me that way which is why it only worked for about 10 months. $160 down the drain. I am so disgusted. I am the first to admit when I have damaged something and I simply suck it up and replace it. THEY ARE LIARS! DO NOT TRUST! I should have read the reviews. AGAIN, DO NOT TRUST! WHEN THEIR PRODUCT BREAKS THEY WILL DO THIS TO YOU AS WELL AND YOU WILL HAVE LITTLE TO NO RECOURSE OTHER THAN TO WRITE A REVIEW LIKE I AM DOING... TRYING TO SAVE OTHER PEOPLE THE ANGER AND FRUSTRATION.

Date of experience: October 26, 2020
Georgia
2 reviews
0 helpful votes
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Super Easy
November 19, 2021

Nice MacBook at a great price and the shipping was quick. Thanks for making my purchase so so easy and complete.

Date of experience: November 18, 2021
California
1 review
0 helpful votes
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$#*!TY SERVICE!
February 7, 2022

No phone no. To call, my order just says Jan 5 delivery, its now 8th, nothing. Last time I EVER order

Date of experience: January 8, 2022
Washington
4 reviews
0 helpful votes
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I recently purchased a 2nd gen iPhone SE, and couldn't be happier. The phone looks brand new, and the battery life is awesome!

Date of experience: May 9, 2022
GB
1 review
0 helpful votes
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The phone overheats & they will not respond to emails. I now have to contact CAB & Trading Standards

Date of experience: November 7, 2023
Ohio
1 review
2 helpful votes
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Unsatisfied
March 30, 2022

1. Shipment was DELAYED.
2. Package was UNABLE to be tracked.
3. I received the package DAMAGED.
4. Contacted Back Market with NO RESPONSE.
5. Back Market REFUSED to confirm that I would receive a refund.
6. Back Market STOPPED responding (until I reached out to my bank)
7. Back Market REFUSED to follow the terms and conditions.
8. Back Market claimed I signed something... nothing was signed.
9. Client CONFIRMED I would receive a refund in full in 3 days... NEVER occurred
10. Back Market employees FAILED to provide me with helpful information.
11. Back Market employees FAILED to read the prior response I was inquiring about.
12. Back Market employee "diego" FAILS to answer the question I asked.
13. Back Market STOLE my money. The company is stealing and sending broken objects to customers and scamming people for money.
14. No employee's responses aligned. All provided different information.

The only employee that has successfully read and responded to a question I have asked.

Everyone else, you either failed to read and understand English, or were too lazy to type out an original nonautomatic response.

Still unsatisfied!

This is a warning to anyone thinking about ordering here: DO NOT ORDER HERE! THEY WILL STEAL YOUR MONEY & LIE TO YOU TO GET WHAT THEY WANT! DO NOT RISK LOSING YOUR MONEY. THIS COMPANY IS A SCAM!

Date of experience: February 28, 2022
California
1 review
0 helpful votes
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NOT A SCAM!
July 7, 2021

The delivery was very fast, the product that I bought was in exquisite condition as stated. This site is reliable, and at first I was skeptical of getting scammed but in the end I was content with my order and suprised by the service.

Date of experience: July 7, 2021
Louisiana
1 review
0 helpful votes
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Good phone
March 11, 2022

Nice phone so far no problem
Nice case
Very good price
May never buy a new phone
5 Star
Fast delivery. Nice communication

Date of experience: March 11, 2022
Florida
1 review
0 helpful votes
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Great place to buy
July 7, 2021

Exoeditive shipping and great price/product relation
The tracking of the product was very helpfull
Excellent choice

Date of experience: July 7, 2021

Overview

Back Market has a rating of 2.5 stars from 1,554 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Back Market most frequently mention return label, credit card and third party. Back Market ranks 4th among Electronic Component sites.

service
1,048
value
1,081
shipping
1,077
returns
549
quality
1,052
This company does not typically respond to reviews
+453