BatteriesPlus

Beware, independent owners will not honor warranty you pay extra for on a Duracell Gold 3-yr car battery. Do not buy from Batteries Plus because apparantly corporate does not back them up. They even give you a hard time if try to go to a different store from where you purchased. What kind of a corporate support network it this. One buys from Batteries Plus because they are almost everywhere I it give a driver peace of mind they can get warranty service whereever they want. That is not the case. Stay away in buy from Advance Auto or another chain that supports their stores with warranty service.

I purchased a battery for my car over 2 months ago. I used the website and my VIN. Rather than say battery not found, like other sites, the response gave me alternative batteries to select. Assuming any battery response would be a fit, I selected one. I went to the local store and brought the old one in. The rep did not notice the nodes were reversed. It was not the correct battery. So, when I touched the leads backwards, it blew out 4 fuses and had to be towed in to be repaired. It also blew out the amplifier for the radio and Bluetooth. After months of back and forth, I have gotten nowhere. Customer service puts the customer off and hopes they will eventually quit. I have no intention of quitting this fight. Talking to the store manager, he sees it as a website/corporate issue too. Reviews like this will cost the company more than the cost of repair to my vehicle. Following up: Still waiting for a supervisor to call to discuss. Terrible customer service.

Original purchase came with 5 yr warranty. Just before 4 years battery at 50%. Had to occasionally get jumped. Took it to store. Tested at 50%. Vehicle alternator fine. Gave me free replacement but only good for 1 yr warranty. Quite a hassle. Not much advantage over similar batteries that cost 1/2. Now they only give 4 year warranty. Judge for yourself.

I purchased this product less than a month ago, and it's already dead! This is unacceptable. They won't take it back, and the assistant manager, Caleb, told me that he charged the battery to 10.3 volts and advised me to charge it when I got home. When I got home, the battery had already depleted to 8.4 volts. I will never buy anything from them again! I even purchased the more expensive battery as recommended by the sales representative. What a joke!

Key Fob batteries CR2025 are poorest quality. Don't waste your money on Batteries Plus. I purchased a 2 pack $10.00 and batteries died after only 9 months.
The store clerk was rude. I will never purchase from this store again.

Like other 1 star reviews indicate; don't expect this place to actually honor any warranty. I brought in a battery that was just a few days past 2 years old. The battery has a 3 year warranty; almost a year left. But they won't honor the warranty. Little child working at the counter took my battery & said he wouldn't want to try & charge it, because it was obviously frozen & the sides were bulging out.

He said he'd have wait for the manager to come back, then he'd call me. Apparently employees can't do anything without a manager holding their hand. The child called me back after a few hours of waiting. Said the manager decided they weren't going to honor the warranty, or do anything about about it. So I went & got the battery back.

I'll definitely be contacting the manufacturer directly, as well as corporate. This store is a joke & the manager is an incompetent stain. My family has went there for years, but obviously won't be back there ever again.

I bought 2 6 volt rv batteries less then 4 months ago, it was a great experience and have recommended them many times.

Now that being said. I had the worst customer service experience in my life with any retailer today at your Prescott Valley. Arizona location. My wife and I stopped by to express my concerns about the two batteries I brought. This guy that wouldn't tell me his name told me I was an idiot and I must have screwed up the batteries, I sell many of these batteries and never have I had this issue. Very very argumentative and disrespectful to me and my wife. I'm not an idot or stupid, when I told him I have been working on cars,trucks and rv's for many years and he said I dought that I've been doing this longer than you are old. What a way to address a retired 68 year old.

So now I guess I'm stuck with two batteries that don't hold a charge. It may only be one but nonetheless my jack wont go up and down

We would NOT recommend going to this business for anything. They told us they had to order our new car Fob which they lost and when they finally found it 2 weeks later; We verified on the phone that they would program it because we lived 1hour away. Once we got there at the day and time they agreed to they refused to program it for us so we had to get our money back. They made lots of excuses why they would not program it for us at the time we agreed to be there and even blamed us. It even smelled like marijuana in the store. It was a huge waste of time and money!

Purchased an X2 battery for my pickup 2 years ago. It was supposed to have a 5 year warranty. At 1 year, the battery failed. BatteryPlus replaced it under warranty. That also failed at 1 year. Batteries Plus says that they fulfilled the warranty but now instead of having a battery for 5 year, mine only lasted 2 year total for the original and a replacement. So I feel like I paid the higher price for a 5 year battery but got a 2 year battery. I feel like they own me for 3 year.

I tried to post this on their website but they only post the 5 and 4 star reviews. My suggestion is don't buy batteries at BatteriesPlus. They don't stand behind their products. Personally, I won't buy anything from them.

Took a car battery back to them, that still had a warranty. I had taken it out of the vehicle because I was working on it and stored the battery in my garage. When I reinstalled the battery it wouldn't crank. I put a battery charger on it, but it wouldn't charge. I took it back out of my vehicle and put it in the garage with the charger on it, and it wouldn't get above 6.5 volts. Took it to the Temple Texas store and attempted to explain it to the salesperson what was going on. He immediately told me, without listening to me about what had happened, that it was abuse and the warranty was voided. I asked him what made him think it was abuse, and was told because it was below 10 volts. What? That makes no sense. Like an idiot I bought a new battery, which I should have went somewhere else, and left, definitely not a happy customer. Believe me, that will be the last time I get a battery, or anything else from Battery Plus. Buyers beware, read the other reviews and STAY AWAY

Have used this store for many items and repairs over he years. Always, helpful, friendly and professional. Good with replacing watch batteries. Today was special due to the excellent and efficient job of replacing an auto battery by Aaron. I'll continue to use these people for my needs and suggest you consider them as well

Purchase battery from local store that has gone out of business. After three months battery failed. Now I have to drive 150 round trip miles to get warranty replacement.

Had an awful experience with Batteries Plus. Purchased a motorcycle battery a month ago, left the bike untouched for a few weeks, and when I tried starting it, the battery was completely dead. Connected it to my battery tender, which had worked flawlessly for five previous batteries and 15 winters. Shockingly, the "fine print" in the warranty prevented a replacement, claiming that charging the battery voided it. This has never occurred before. I strongly advise avoiding this store and seeking batteries elsewhere. Regrettably, after buying four other motorcycle batteries from Batteries Plus, they've lost a loyal customer.

And stay away from place. Bought battery for my motorcycle for $120, it lasted 4 months. Took it back for warranty replacement. Was told they had to test it would probably take all day. So I have no transportation until your test completes? They are the worst. I'll never be back. Look up their warranty policy and see for yourself.

Brought in a completely dead 5 month old lithium motorcycle battery with 31 months left on the warrantee (Largo, FL location) and the guy told me that they won't do anything. His quote "There must be something going on... lithium batteries done just fail". What a load of Chinese crap. I like to support local shops, but I'm going with Amazon!

They must train managers to be obnoxious. I had a battery that was only 3 months old when it first let me sit. They tested it@ Batteries Plus and said it tested fine. Long story short…went on like this for another 6 months but with cold weather it wouldn't even hold charge overnight. I took it to my car dealer to have them check the electrical and computer components…everything ok. It is a defective battery! I'll never shop there again! Notice the only good reviews are for phone and fob batteries…they haven't figured out a way to cheat that market yet, I guess. Disgusting!
I had a conversation with the manager and he had insisted it was because of my driving habits. I am 75 years old and am lucky enough to be retired after working all my life. I live in an area with everything I need close by. I don't want to have to jumpstart my car every time I go for groceries or to Dr appointments. After reading reviews I'm afraid to go in for adjustment. They apparently will only make me madder!

I purchased my car battery in December of 2021 from 6227 w 95 ST oak lawn, IL. Car stopped on me multiple times in November of 2022. Took it to my service center and upon testing, battery failed test. The car technician discovered dead cell in battery. Needs battery replaced. Employee at oak lawn location, Sean performed tested initially and said battery needs charging. He had me start y car and it gave out a good read. Informed it was nothing he could do. Battery is under warranty and refused to replace it. Instead told me call corporate and win the battle through them. I have never been more disgusted with a business practices and lack of concern.

I just picked up an online order placed on Friday. The young man helping me was so friendly and helpful. Monday morning 8am and he has a smile and helpful attitude, so refreshing! There was a discrepancy on the ticket and he problem solved immediately, I never felt like it was my problem. I also appreciate their sign 'masks or no masks welcome. Lets be kind to everyone!" Thank you Batteries Plus in College Station, TX for serving your community well!

I purchased a mower battery from them 3 months, and it died already. They said the warranty was no good, because I must have done something wrong. I have been using batteries most of my life (59), and never had this happen before. They simply refuse to stand by their products, so I made my last visit to Batteries Plus!

Another battery warranty story. About 9 months old, defective. A good battery should never go down to 2 volts. They had all kinds of reasons that I was responsible (like they regularly practiced saying them), and refused to honor the "full warranty " stated on the receipt. They offered me a token $20 discount off the $115 battery if I bought the replacement. "Of course" they said, it would have a full warranty.