Bear Creek Arsenal

350 legend, After two years and around 200 rounds I started having mis fires, light indents on primers, took it apart and the firing pin is a soft metal, the striker end is flattened and the rear flange that contacts the bolt is worn and has a ring indent in it, never saw this in 25 years carrying M16s, M16A3s and the M4s, and they got a hell of a lot of use with no wear signs like this pin! Junk steel,,,

Have a G19 stainless barrel for my Gen 4 G19
Love it and works great. Thinking about getting another one. Waiting for a free shipping deal to make the purchase

I returned a bc scope over a year ago and am still waiting for the credit, can I give 0 stars? Customer service is the worst. Why do I need 100 characters?

BCA has been good to me so far. I bought their AR-15 lower,.223 Wylde upper and 6.5 Grendel upper.

The lower functions flawlessly and looks perfect, contrary to some of the reviews saying theirs had blemishes.

Both of the uppers from BCA also came without blemishes. The.223 Wylde is very accurate at 100 yards which is what I typically shoot at. I have not had a chance to shoot the 6.5 Grendel, but I am confident it will perform flawlessly as everything I own from BCA has exceeded my expectations so far.

Tried multiple times to inquire about a product that when you do a google search it says they have it but when you are moved to the sight you can't find it. Their "chat" with us is a joke. Was hoping to do business with them but without human contact it's impossible. By the way when you fill out the contact form you get a page of useless information back. Look elsewhere for you products.

Ah yes the parts are in stock, spend hundreds of dollars and your order sits while they sell your parts that were in stock to other people and are now out of stock. So now your order sits for weeks while they get around to building the uppers or making the barrel you ordered. Oh your a dealer too? Your customers are piss**** like always when you deal with BCA as they do not separate dealers from retail, your all the same. Another company who makes so much money they could care less about customer service, loyalty to their dealers or your orders and customers. They do more damage to small businesses than help. If your a dealer you will see, spend $100,000.00 it means zip. Its to the point of ridding our stock of all their products AND FILING CHARGEBACKS, i mean nobody at all gives a s***. Phone will ring forever, emails dont get answered, its a joke.

Bought an AR 15 pistol in January 2024. Had it for a few weeks before I had the opportunity to shoot. Didn't even get a full magazine through it before it stopped ejecting the shells and the bolt wouldn't open. I requested a return and this was authorized promptly. Returned the gun and waited several weeks. Told Bear Creek to just refund my money. Because it was beyond a certain period, they would not refund the $50 shipping. So I am out $50 shipping plus a $25 dealer fee. Called and explained, but they would not bend. So, my advice is to certainly not do business with this company.

I have purchased several AR uppers over the years (probably 10). I never had a problem with any of them until this year. I bought a.410 upper. The first time I fired it the end of the barrel bulged. After 5 phone calls (left a message to call me back 4 times) I finally got to talk to a person. They sent me a return label and I mailed the upper back to them. A week later I get an email that saying that I have a store credit. I don't want a store credit, I want my upper back! They never said that they we not going to repair it! If I had known that they were keeping it, I never would have sent it back. I have $200 worth of mags that are useless now.
I asked the Customer Rep if I could get my upper back and he said no, once a credit is given it can't be taken back. He also said sorry so may time that it became infuriating. When I asked to speak to a manager, of course, they were too busy and would call me back. Haven't heard from him yet.
If you are buying from Bear Creek Arsenal for product quality or expected warranty service DON'T EXPECT TO FIND IT WITH THEM!

Numerous calls and emails, No response. Other than the standard, generic automated email reply, I have yet to hear back from a live person. In April of 2023 I placed an order and I was shipped the wrong firearm. I called customer service several times before a reply, and was issued a credit on my account on "a future purchase". I've spent over $14k dollars with this company in the last 1 1/2 years, I assumed a $50 store credit would not be too big of a deal that I would need to make sure I received a paper certificate showing my verbal conversation regarding the credit. Fast forward, 2 orders later and they keep "missing" the credit to apply to my orders. 5 voice mails and 4 emails, tried using live chat but message comes back saying "Live Chat Unavailable" and once again no live person has replied. Oh well, I have several other firearm manufacturers I can recommend to my customers.

I'm new to BCA so can only say my new Upper that looks fantastic. I'm looking forward to finishing out my build!

The BCG has been on back order for 3 months...no restock that they know of

No help from BC sales reps. Beware do not buy their 22lr upper side charge...$30

No refund, exchange...Sales is final...RIP OFF!

Customer service is lacking if you order something whether it's on the phone or on their website it takes 10 to 14 days to process your order which is way too slow when you try to call back and you're on hold for 10 minutes and finally leave a voicemail nobody calls you back done that with sales and with customer service send an e-mail for via their website and received the information that they may take up to 14 days to process your order again just seems like it's way too long to wait.

Place sucks give ur money to a real USA company. Very disappointed in this company. They stop delivering to many states! The country is going down the toilet and now this company is jumping on the wagon. Sure u will out of business soon!

I am a new customer and already possess 3 uppers and a couple optics and several magazines, all of which have performed flawlessly.
There are many more products that I will own before long.
I especially love the side charging uppers.
Rear charging is the only thing I don't like on the AR platform.

I was wanting to purchase a complete upper for my 5.56 ar and had a couple questions. I called and was transferred to their customer service, then a recording to leave a msg. I informed them I had a couple questions before placing my order. I missed a return call and was told to contact Michael. I called the next morning and the guy answering the phone told me that Michael called in sick so I told the guy that I had a couple of questions before I ordered and he said he was at lunch and would call me back (30 mins.) as soon as he got back to his desk. Well that was over 5 hrs ago and nothing. So if this is any indication as to their customer service I looking to find the upper somewhere else; I suggest everyone consider avoid Bear Creek Arsenal, it'll save you alot of BS in the long run! No I don't have a proof of purchase, Bear Creek won't answer any questions so I could make a purchase.

My son and I bought 4 uppers with in a 6 month span.
Now with ups and FedEx refusing to deliver to non ffl people, we are stuck with a product that has a useless warranty and we are out over 1k in money.
If I knew this was going to happen I would have bought local like I did for the rest of my builds, this is what we get for trying to save a buck.
Needless to say we will not be doing business with BCA ever again.
On top of everything else neither one of us has put a single round thru the uppers we bought.
I will try to sell them and buy from my local FFL.

My first BCA barrel has thousands of rounds now and still accurate. The 223 Wylie 18" upper is a nail driver and beautiful. All 3 were excellent quality and perfect chambers upon initial inspection. I will buy more and highly recommend.

On 11/15/23 my FFL ordered me a rifle from BCA. After approximately two weeks without receiving the rifle, they made multiple attempts to telephonically contact their customer service. They will not answer their phones. It is now 12/19/23 still no rifle. If there was miss hap a completed phone call would have resolved the issue. Now I am forced to go to another company. BCA Please contact Stars and Stripes Tactical@ *******223

We have been a BCA dealer for 6 years now. That being said, we went through a rough patch a few years back where the service was pretty much noon-existent and we had to order in very large quantities, well in advance, not knowing when we would get a shipment. Then things got much better over the past two or three years. Within the past couple of months, our orders are either taking a longer time to get shipped or shipments are being sent out with incorrect or incomplete parts. Don't ever try calling them as they either do not answer their phones or they screen you to the point that you still don't get in touch with your requested party. It is getting frustrating... to say the least.

I'm only a few hours away from them but my order was processed and arrived extremely fast. I haven't had the joy of trying my new " toy" out yet but everything appears to be good. It feels more solid than some other brands I've used also. I plan on ordering from them again and recommend them

Purchased 223 W upper last month. It was shipped fast fit well and shot well. Only put 60 rounds through it so far but didn't skip a beat. Seams to be pretty accurate (as far as I can tel with iron sights)

Purchased a 22-250 upper and mags from BC on 11/13/2023, the upper seems solid but I am yet to get to test it from a magazine. First the mags that was purchased had to be returned as they said they was defective and the following week they were removed from the website as they are not functional with the upper. I loaded the shells into the chamber by hand to test the upper and discovered the upper was having trouble with the bcg extracting the shells. I contacted customer service again after several emails they provide a new extractor and that fixed the problem. I then contacted customer service about the requested solution for a mag replacement issue that was ignored on the previous email request and could not get any one to reply to my messages. I rested to them if they did not have a mag that would feed the upper that I wanted to return it. I waited and waited for a reply and got nothing. I sent another email request and got no reply. Send a third and finally a fourth and got a reply.
Once I walked them thru the problem and frustration of unreturned phone and email messages. I got another message that said the upper was beyond being returned as it was over the allowed time for it to be returned. I asked several times to have someone in management return my call, but they said they was understaffed, and I have not heard from anyone to date and today's date is 03/02/2024. Buyer beware there is no customer service available if you have a problem with the product purchased from Bear Creek Arsenal.

Ok so I ordered a right side charge upper and bolt carrier group when I received my order 2 weeks later and opened the package and realized I had received a left side charge upper and a right side charge bolt carrier group I tried calling they were closed. So next day I tried calling no luck first try sent email no response for 2 days received a return ticket that I need to print I don't really want to spend $50.00 for ink in a printer that's never used. This isn't my mistake but now I have to deal with there's. I have spent a few $$$$ with bear creek and there service is terrible in the last few years I will be hard pressed to purchase anything else. Cheaper isn't always cheap

Fantastic customer service. They answered all of my questions quickly and fully before I purchased the upper that was right for me! Prices are great. I was referred here from a buddy, and I'll be back for sure!