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Bear Creek Arsenal has a rating of 3.7 stars from 382 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bear Creek Arsenal most frequently mention right side, heavy barrel, and complete uppers. Bear Creek Arsenal ranks 1st among Hunting sites.
This company does not typically respond to reviews
Have a G19 stainless barrel for my Gen 4 G19 Love it and works great. Thinking about getting another one. Waiting for a free shipping deal to make the purchase
350 legend, After two years and around 200 rounds I started having mis fires, light indents on primers, took it apart and the firing pin is a soft metal, the striker end is flattened and the rear flange that contacts the bolt is worn and has a ring indent in it, never saw this in 25 years carrying M16s, M16A3s and the M4s, and they got a hell of a lot of use with no wear signs like this pin! Junk steel,,,
This upper is what happens when an ar has a baby with and ak... you get the ar 7.62. I absolutely love it. I'd buy more if I could.
I've bought complete AR's and built many using their parts and they are awesome. I will be getting more
Products used:
All
I have 3 uppers and 1 complete rifle I can not believe how accurate they are 6.5 Grendel 350 legend 450 bushmaster and 300 blackout I wish they would make a 6mm arc I am not done buying from them
Purchased to shoot at the indoor range at my club, has been flawless eats any kind of.22 lr you put im the mag.
Products used:
Ar .22 lr upper reciever
The rifle I purchased from them was top of the line. High build quality and fast service. Super easy looking up my ffl.
Products used:
Ar-10
I recently purchased a 7.62x39 10.5" barrel AR Pistol with side charging handle. Bear Creek claimed in the add and description that it was the updated version with the enhanced bolt and firing pin so it would cycle steel cased ammo. It does not have the enhanced bolt or firing pin and absolutely would not fire steel cased ammo. I tried to contact them by email and phone multiple times and was ignored. YES, I checked my spam. Since they wouldn't respond, I got an enhanced firing pin, at my cost, from Black Rifle Arms. Now it fires steel cased just fine but the gun is so under-gassed that it won't cycle at all, steel or brass. Failure to feed after failure to feed. The bolt either comes back just far enough to eject, but doesn't pick up a round, or it picks up the round and jams. I am using the brand of mags that Bear Creek recommends. The mags are not the issue. I have cleaned and polished the chamber and bolt (the chamber was pretty cruddy, which leads me to wonder if this was a firearm that they sold before and it was sent back), and oiled it with Ballistol. It is obviously a gas issue at this point. Oh... and I even tried a different buffer and spring set up. I try to support gun manufacturers and I want them all to succeed, but Bear Creek Arsenal will not respond to me so my advice is stay away from them. They clearly send merchandise out the door that is NOT what they described and that they did not function test, and it appears they do not care. I hope you learn from my loss.
Tip for consumers:
Do your research before you buy from Bear Creek Arsenal. The product was not as advertised and I get no response from the company.
Products used:
7.62x39 Side charging 10.5 inch barrel AR 15 Pistol
Bought a upper a thumper it's side charger sitting on an Anderson lower they were meant to be... you can't go wrong with BCA
As an update to my prior review and experience, I still have not received any info or update about how and when my order will be fulfilled. We're past a month from the original order now.
The package came back to them nearly a month ago to reship to corrected FFL. I've had two exchanges with a customer service person since it arrived back with them neither of which told me anything other than that they can't tell me when it will ship out. I followed up again 4 days ago and then today get an automated message from their RETURNS email address. In all the MANY attempts to get an answer about how to get my order, I never asked for a return / refund, I've only ever asked for help getting the order in the first place.
It's literally crazy how they will ignore you. They absolutely don't care. I'll tell you, the indifference and just unprecedented level of blatant shrugging off legitimate customer inquiries, non-responsiveness and not answering the phone takes this so past bad customer service that I'm planning this week to file a complaint with NC Attorney General's office for consumer complaints.
From BCA's perspective, they see me as someone complaining about not receiving an order for a cheap AR15 but that's not the case. This is so beyond my own personal order issue. At this point I'm mostly interested in making others aware and second, informing others that they should help send complaints to the AG's office. The AG's office needs to have a good number of people tell them about BCA's non-responsiveness - ignoring customers and letting orders just go indefinitely unfulfilled or lost without communication. Once they notice BCA coming up as a pattern of bad business practice the way it clearly does from other reviewers, they'll take notice and start enforcing consumer protection measures on them. Do your part and alert the AG's office if you've had an experience like mine with indefinitely open ended order problems, non-responsiveness, or some of the other issues I see on here such as failures to refund returns within purchase terms. Be sure to retain all records of purchases and communications including dates and responses (in the rare case they respond).
Everyone's been talking about "quiet quitting" and its impact on employers and work environments in the post-covid workplace. But how does this culture of indifference affect minimum standards that you or I should expect as consumers from retailers?
This review of Bear Creek Arsenal and an alarming number of others as well as posted questions on this platform show that we should expect very little. Perhaps nothing at all in terms of customer service standards.
Bear Creek (BCA for short) is a decent sized business with a couple hundred employees and a sprawling warehouse and manufacturing facility. A veteran owned, family grown, North Carolina direct to consumer manufacturer of fire arms. The type of place where you would expect a 'Yes'r' or 'Yes mam' from a down home local.
So this review is more than a review, but an example of how even companies who would seem to have very strong customer oriented cultures have lost their way. Where have all the good businesses gone?
By the way, the second star is because the initial order was sent out in a timely manner. Otherwise this would be a 1 star review. But because they don't coordinate with support tickets or customers, I have had an indefinitely open ended poor experience.
My experience combined with numerous other reviews is that there is a huge management problem and serious customer support problems. Like many other reviewers I've had the same experience re: no one answers the phone, sometimes the voicemail doesn't work, if it does you will not likely get a call back.
I had an issue with my order going to the wrong FFL (found out they were out of business) and immediately contacted BCA in less than 24 hours after order placed. The order was placed on a holiday so I figured it would not be assembled or shipped out for at least a couple of days (I was correct). I also had my replacement FFL dealer email them at their FFL address to update their records and that email referenced my order number. After that weekend I followed up on the phone during regular business hours. I tried multiple times and not only did no one answer, but voicemail didn't work. Finally I was able to get to a customer support voicemail box after trying several times. I left a message. No response that day, nor the following 4.
Finally, FIVE days later, I get an email acknowledging the FFL issue stating that they didn't have the FFL info. My FFL is the largest gun seller in our area and is highly professional / commercial so I know they sent the email when they said they did. Then I got a call saying that the order had gone out. I explained that I had been trying multiple times to get in touch with them to ship it to the correct FFL before it went out but that no one was responsive. I also had the new FFL re-send their license info with my order number again.
So clearly, the shipping and customer support staff aren't working together (assuming customer support is even working at all).
On December 1st, they ordered a FedEx package recall before it could get to the wrong FFL. This is now the tail end of December 10th and I have emailed asking for an update 3 times and have been ignored each time. I reminded them in the last email that the order needed to be updated with the new FFL. The order has still not been updated to reflect the correct shipping address. The original tracking shows that it arrived back at the warehouse 3 days ago. In the very least, a customer should be able expect a response during a 10 day span after multiple attempts to get an answer and have their order updated so as to know that they will eventually get it.
As of now, I have no idea what to expect. Will they some day contact me? When they do will it be someone who doesn't investigate the situation and says, 'oh your order was returned and has been sitting in the warehouse for weeks, what do you want us to do?' Or worse, maybe they just will let it get absorbed into inventory and sold to someone else. How should I know since they won't communicate? And this order was going to be an anniversary present.
You can't run an ecom business like this. Or then again, maybe in this industry you can because the demand for guns is so high that you can afford to just ignore customers. This dynamic does not jive with the culture that BCA tries to portray in their about us content on the site at all. Thus my conclusion that there are serious management issues. In the past, this company would have had to either stop the retail side of the business to only focus on manufacturing to wholesale distribution, or eventually close up shop as experiences like mine continue to pile up and drown their reputation. These days? Maybe not. Sad commentary on business values.
If you haven't purchased from BCA yet, based on my experience, I would have no choice but to recommend spending a little bit more and ordering from someone else. Maybe not everyone is becoming like this in this industry. Maybe Palmetto State answers their phone. Maybe they'll even answer with a courteous, "Yes'r".
Tip for consumers:
Read my review
Products used:
AR-15
The upper I bought fits great, works great. Feeds everything I've put in it and planning for an upcoming sniper competition with it soon!
Finally shot this upper with my psa lower. Thing is phenomenal. Def will be buying all my uppers from bear creek from now on.
458 socom upper is absolutely sick along with primal suppressor. No issues feeding or ejecting. Loves 300 gr hp hornady. Great accuracy would buy again
Products used:
7.62x 39 upper. Side charging handle gen 1 not to great the handle. 50 bea wolf upper etc.
QC is outrageously f@&$ed up and all they have are excuses they should be ashamed to associate themselves as a veteran owned business. DO NOT BUY THERE PRODUCTS!
Good morning Mr. Richmond, April worked with you yesterday to resolve your issues. She was able to asisst for 2 out of the 3 uippers you were experiencing issues with but for the 3rd upper we have requested proof of purchase or the name of the shop you purchased from so that we can enact our lifetime warranty for you. Once you provide proof of purchase we would be more than happy to asisst you, please email once you ahve that proof of purchase and we can get your third upper squared away.
Thanks!
BCA
Finally built my 24" Wylde. It turned out pretty sweet, can't wait to get out h send a few hundred down the puppy
Pipe..
Tip for consumers:
I couldn't load a Pic. It was too big & couldn't resize it, like other sites let you..
Products used:
.223 Wylde upper
Got my order in 3 days time on a Sunday and everything was perfect and packaged really well will definitely be using them again for future builds
Products used:
6.5 Grendel side charging upper with 20” polished barrel
Great for the price and durability. I recommend this to anyone doing a fresh build or even replacing parts to your AR.
Products used:
Bolt Carrier Group
I purchased a 450 bushmaster 18 inch barrel upper. Shoots and functions great. I'm a big fan of the side charging idea.
Products used:
ar15 uppers and receivers
Terrific gun that shoots perfectly straight every time. Recommend you buy one.I have a couple of rifles and look to buy more.
Great quality and craftsmanship. Surprisingly accurate and fun at the range. Diffently going to be making more purchases from bc
Tip for consumers:
Great quality and craftsmanship. I am very pleased with my purchases
Products used:
Ar10 in 308 and ar15
Built a.308 with a upper from BCA one of the best companies I've dealt with for uppers fast delivery and quality control is spot on thanks BCA
Best place to order complete upper's for the price products arrive quickly and is exactly like the description says
Stopped by and picked up the parts needed to build a right side charger a looking forward to the build but have to say that the sales BCA has are so good I could have bought it assembled cheaper …,
All are good too go... after going over each upper and loctite everything that needed to be loctite and tightend a few loose handguard screws. All was gtg
I own alot of thier guns, they work great, no problems and thier made in the states! If your thinking about getting one, do it!
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Good morning! We answer all emails and phone calls in 2-3 business days typically. I cannot find your email to us based on your name so if you could provide either your email address or order number I will be happy to escalate this and look into why you are missing a response from us.
BCA