• Bear Creek Arsenal

Bear Creek Arsenal

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Overview

Bear Creek Arsenal has a rating of 3.7 stars from 382 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bear Creek Arsenal most frequently mention right side, heavy barrel, and complete uppers. Bear Creek Arsenal ranks 1st among Hunting sites.

  • Service
    225
  • Value
    231
  • Shipping
    230
  • Returns
    115
  • Quality
    222

This company does not typically respond to reviews

Positive reviews (last 12 months): 43.3%
Positive
13
Neutral
0
Negative
17
157
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How would you rate Bear Creek Arsenal?
Top Positive Review

“Sweet barrel”

Mike D.
7/4/24

Have a G19 stainless barrel for my Gen 4 G19 Love it and works great. Thinking about getting another one. Waiting for a free shipping deal to make the purchase

Top Critical Review

“Firing pin failure”

Ben P.
6/25/24

350 legend, After two years and around 200 rounds I started having mis fires, light indents on primers, took it apart and the firing pin is a soft metal, the striker end is flattened and the rear flange that contacts the bolt is worn and has a ring indent in it, never saw this in 25 years carrying M16s, M16A3s and the M4s, and they got a hell of a lot of use with no wear signs like this pin! Junk steel,,,

Reviews (382)

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customer service (76) creek arsenal (45)
Thumbnail of user michaelq571
North Carolina
1 review
0 helpful votes
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September 15th, 2022
Verified purchase

I have purchased complete items as well as complete uppers at very affordable prices. I mean these guys are the lowest priced a AR uppers and complete Works in the Industry. I only had one issue with a bolt carrier group and after an email and a few sent photos I received a brand new entire bolt carrier group in the mail free of charge. I will continue to do business with bear Creek for all my AR needs. They recently came out with a Glock clone pistol but for some stupid reason they priced it at $750! I will continue to get Bear Creek uppers but I'm only going to buy PSA daggers because of that outrageous price point. Ignore their hand guns and focus on their awesome uppers.

Tip for consumers:
Bear creek arsenal is the most affordable parts and offers company in the market. I build my own stuff and have for many years and these guys are the best around for the money. I’ve put my BCA complete builds against my Daniel defense and they hold the same grouping and they hold the same quality control in my opinion.

Products used:
Complete upper, complete builds.

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Value
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Thumbnail of user luisd421
Texas
1 review
2 helpful votes
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August 21st, 2023

I purchased a 6.5 Grendel upper from Bear Creek arsenal have used it twice to sight different scopes 30 rounds and the gun had failure to load issues now the darn thing jammed and will not cycle at all. I have ordered several uppers and lowers, but never again. My calls have never been returned and all calls go message. I have literally lost count of the calls I've placed. Until recently I did not believe what I heard about bear creeks customer service or their lack of.

Tip for consumers:
more awareness

Products used:
gun uppers

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Value
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Thumbnail of user redo8
North Carolina
1 review
6 helpful votes
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September 19th, 2022

It's been 15 days since item ordered. Previously purchased items arrived within 5 days of ordering. They were the "Jimmy johns" of firearms... not anymore... I received an email from customer service stating it takes up to 14 days to ship... lol. What happens on the 15th day, nothing... not even an email initiated by them to tell me that they are running late. Why should I have to contact them to get status? Never more... I wish I could cancel...

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Thumbnail of user markr3540
New York
1 review
2 helpful votes
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September 20th, 2023

I bought the 18 inch 350 Legend upper when it was in stock and I'm very happy with it. I'm a lead bullet shooter so I had to lap the barrel smooth and get the dimensions right, but once I did that this thing shoots great! I replaced the heavy handguard with a Stinger guard, and I really like the side charging action. Hard to beat these for the money. Wild hogs are my primary target for this rifle and so far it's done a great job on them!

Value
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Thumbnail of user jeffr1060
Texas
1 review
2 helpful votes
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March 10th, 2022
• Updated review

Waited the 5 days for the refund still nothing called again and spoke to a diffrent person that told me the claim want submitted after the previous call but was polite and helpful and had me the store credit the next day like bear creek products but the dismissive rude and unhelpful service was uncalled for to customers who what to do repeat business so see how this order goes was screwed out of sale prices previously because of UN prompt return

Products used:
Still not recived

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Thumbnail of user bearc12
Bear C. – Bear Creek Arsenal Rep

Thank you for bringing this to our attention, and please accept our apologies for the less than satisfactory item and experience. We will ensure that we bring this to Upper Management’s attention to review and improve to improve our processes. We hope to earn your trust in your next purchase.
BCA Team

Thumbnail of user bearc12
Bear C. – Bear Creek Arsenal Rep

Thank you for bringing this to our attention, and please accept our apologies for the less than satisfactory item and experience. We will ensure that we bring this to Upper Management’s attention to review and improve to improve our processes. We hope to earn your trust in your next purchase.
BCA Team

Poor customer service
March 5th, 2022
• Previous review

I like the product but last order waited 14 days for tracking info called and found out was never assembled or shipped so ask for refund of money or in store credit to keep spending money with the company have not received either can not reach customer service by phone or email starting to think money may be better spent elsewhere

Tip for consumers:
Shop around a little more

Products used:
Still have not received product or refund

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Value
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Thumbnail of user decemberc2
Arizona
1 review
0 helpful votes
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February 15th, 2023
Verified purchase

The complete upper I received surprised me, not once, not twice, but three times so far. 1st was finding a complete upper for under $400,2nd was how fast it was shipped out to me, 3rd was upon inspection, I figured for the price I would have to file this, and polish that to get it to my expectations. I enjoy building and shooting quality guns, when you take your build to the range and test it out you know within the first 5 rounds if it is a keeper or not. Well without writing a book here lets just say I am waiting on my second purchase of the same Bear Creek upper these uppers rock, purchase one and see for yourself.
Thank You BCA

Thumbnail of user gustavof67
Florida
1 review
3 helpful votes
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July 18th, 2023

I was submiting an order and mistakenly click on a different item and once you pay. Cant cancel it take me over 20 calls the whole day to speak with a pretty meaningful person who tell me I need to wait until the order arrives to call and make a return order to send it back on my expenses and being replaced. The item I want is on tbe same price as the one I mistakenly click.

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Thumbnail of user kevinp1673
Pennsylvania
1 review
0 helpful votes
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January 16th, 2024
• Updated review

I bought the bc 22magnum a while back for coyotes. Set it up with a 2-15 power scope,works perfectly, I recently bought the bc 17hmr upper and set it up with a night vision scope 2-32 power. The is a tack driver. Love the bear creek ar rifles.

Perfect AR
March 28th, 2023
• Previous review

Bought this bc22 mag side charger for coyotes, works perfectly very accurate. I use a 2×15×32 scope for day hunts and a 4×36 night vision scope at night. Flashlight and lazer m-lok mounted under barrel. M-lok Bi-pod mounted on the sides and mono pod mounted in the stock.

Products used:
Bc-15

Value
Shipping
Quality
Thumbnail of user bryanp389
Michigan
1 review
0 helpful votes
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July 13th, 2022

I have two of bca uppers a 7.5 inn 556 and a 16 inch stainless with a 1:8 twist and I got too say from packaging too range bca has it together. There guns equipment uppers lowers has never failed once and shots are true even at 150 yards with my pistol upper. Thanks bca

Tip for consumers:
Keep using it

Products used:
I have a multi lower ,16 inch 5.56 upper stainless with a 1:8 twist ,and a 7,5 upper all work flawless can't get better and affordable

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Thumbnail of user bearc12
Bear C. – Bear Creek Arsenal Rep

Thanks for the 5 ⭐ review and feedback! We really appreciate you as a loyal customer and look forward to serving you further! Be sure to send pics in to be featured on our social media!
Thanks
BCA

Thumbnail of user johns12988
Iowa
1 review
5 helpful votes
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August 28th, 2023

I bought the 16" 7.62x39 AR-15 upper back in 2020 and it's still going strong! I'd estimate it has at least 2000 rounds of all types through it. Brass, steel, doesn't matter, it eats it all. Runs great and is accurate enough. Is this a sub moa gun? Not with me shooting it but then again 7.62x39 isn't really a sub moa roundn( in most cases). Buy it, you won't regret it.

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Thumbnail of user williamb4817
Washington
1 review
3 helpful votes
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October 25th, 2022

They don't return calls or emails. No-one answers the phone at their phone number on the website. They tell you something is available take your money then tell you the items isn't available at this time. See the hustle? Now I want my money back no answer... beware not a good choice

Thumbnail of user evansdan4422
Ohio
1 review
6 helpful votes
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July 18th, 2023

Purchase to complete AR uppers. One was chambered in 6.5 Creedmoor which jammed the very first time it was fired and every single time it was fired thereafter. Second was chambered and 762 by 39 firing pin snapped 22 rounds into it. Been trying to contact the company for 2 months now for warranty work no response no reveal.

Thumbnail of user jackc1407
Texas
1 review
3 helpful votes
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June 7th, 2023
Verified purchase

I bought the barrel based on Officer Greg's YouTube review because I needed a barrel I could shoot lead or polymer coated bullets through. The barrel appears to be more accurate than the factory barrel but I have no proof other than my personal feelings. The factory barrels for Glock, while excellent quality, foul badly because of their rifling design. The Bear Creek barrel solved the problem at a very economical price point.

Tip for consumers:
Cool sticker with each order.

Products used:
Stainless steel barrel for Glock G45

Thumbnail of user robr538
Florida
1 review
1 helpful vote
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February 1st, 2023
Verified purchase

Received my 300BLK right side charging upper after 6 months and 500rds no issues great accuracy and price is unbeatable. The only issue I had was my own fault I got a shorter hand guard than I wanted sent it back and it was replaced within a week. No troubles no fuss. Excellent product excellent service will definitely continue to shop here

Products used:
300BLK 16” barrel right side charging handle upper receiver and 10.5” hand guard

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Thumbnail of user joes1927
Texas
1 review
4 helpful votes
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July 7th, 2021
Verified purchase

Be aware that if you damage your bear creek upper and try to get a part for it not offered on their web site, your S. O. L.! They won't sell it to you so you can use your upper. Their comment is just wait till its posted for sale on the web site and you can get it. 6 months, 1 year, 5 years!? So you have a worthless upper until then. AWESOME!

Tip for consumers:
Be aware that you cannot get a part for your gun/upper if it breaks and it's your fault.

Products used:
5.56 upper

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Thumbnail of user bearc12
Bear C. – Bear Creek Arsenal Rep

Hello Joe! Our lifetime warranty covers all of our products for the entirety of their lifetime. The only things that voids our lifetime warranty include; Cutting, modifying, or misuse of a BCA product, Having another manufacturer/gun smith work on a BCA product, Damage caused by using high velocity or high-pressure ammunition, tracer ammunition, or hand-loaded ammunition, or Normal wear and tear. We cannot offer any replacement parts that are not available on the website as all of our stock is listed. If you'd like further assistance please contact us with your order number and we can look into it!
Thank you,
BCA Marketing Team

Thumbnail of user marcb166
Ohio
3 reviews
0 helpful votes
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May 9th, 2023

Just got the upper put together with the lower I built. Very satified with build, 0 issues, only fired one full mag but see no problems. The only thing is with side charging handle you have to take the handle off to get the bcg out to clean but not a big deal. Very happy with this item.

Thumbnail of user grantf81
Tennessee
1 review
1 helpful vote
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May 12th, 2022

I ordered a 556 upper from them. When it came in the mail the forward assist was loose in the box. After inspecting it i also noticed that the handguard would back and forth about half an inch. Also the dust cover looked like it had been to Afghanistan on a few deployments. After talking to kristian, ( very nice and helpful) with customer service, the upper was sent back to be worked on. 1 week later my return came in and what do you know... the forward assist is completely missing. I guess it fell out and is on a fedex truck somewhere lol Im sending it back for a full return and would never gamble my money on BCA again! BUYER BE WARE!

Tip for consumers:
avoid it like the plague lol Palemetto is wayyyyy better.

Products used:
AR15 UPPER

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Thumbnail of user bearc12
Bear C. – Bear Creek Arsenal Rep

We are sorry to hear you had a less than stellar experience with BCA products/customer service. Typically, we are known for our exceptional customer service and pride ourselves on resolving issues quickly and resolutely. We will review this and make sure you are heard.
Thank you for being willing to share and for giving us the opportunity to improve.
BCA

Thumbnail of user jaridj
California
3 reviews
6 helpful votes
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January 3rd, 2023

Bought an upper, sent me the wrong one. Took 2 weeks to get a reply from customer service. Sent it back now 3 weeks later, no product. No reply from customer service. Finally I got a reply, said it would ship out "today". Never shipped out. 2 weeks later no reply. Checked my product. Says out of stock. Won't even respond for my refund. $#*! this place, definitely trashing you to any and all of my military brothers and law enforcement partners…

Tip for consumers:
Good luck

Products used:
Never got to use it

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Thumbnail of user williamm5205
Nevada
1 review
2 helpful votes
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May 15th, 2023

I purchased a 10.5 556 side charger and it is assume. I am a firearms instructor and use it often at my work. I have had no issues with it at all and my co-workers like shooting it as well. Well done Bear Creek.

Products used:
Bear Creek Arsenal 10.5" 556 upper.

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Value
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Thumbnail of user scottl1844
Virginia
2 reviews
1 helpful vote
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January 27th, 2023

I have 2 of these so far and their one of the best Pig Hunting rifles I have ever owned based on reliability, weight and durability. They have both been drug thru some of the thickest brush and muddy back country you can imagine and still preformed. Great woods and back country hunting applications to be sure.

Tip for consumers:
If you want a sound product or complete rifle with an outstanding Tech support and customer service, BC is an awesome go to vendor without any question. IMHO

Products used:
762 uppers enhanced, firing pins

Thumbnail of user davidm6502
Ohio
1 review
2 helpful votes
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December 10th, 2021

Purchased a 7.62x39 complete upper receiver. Have sent it back for quality issues. First time the BCG was out of spec and the barrel was marked up from poor machining. Got it sent back and it still didn't function. And the BCG was had corrosion. They sent me a replacement and it still doesn't fire. This is the 5th product I've purchased from them and won't be purchasing anymore. Can't even get a response from the warranty department

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Thumbnail of user bearc12
Bear C. – Bear Creek Arsenal Rep

I cannot find your email to us based on your name so if you could provide either your email address or order number I will be happy to escalate this and look into why you are missing a response from us. We do apologize for any inconvenience this may have caused. Looking forward to hearing from you soon and making this right for you as soon as we can.
Thanks,
BCA

Thumbnail of user withoutahitch505
New Mexico
1 review
3 helpful votes
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April 19th, 2023

Bought a 16" 556 wilde upper to see if it's on point. Compared it to my Giessely with accuracy...on ficking point! It is heavier but does the the same job but with the side charge no blow back in my face. I would not take my Giessely out in the woods to hunt...too fragile and expensive. I have taken the BCA out on hunts, fell down, beat it up and still works flawlessly! Will be buying more!

Thumbnail of user robertw4216
Washington
1 review
0 helpful votes
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July 1st, 2022

I bought one of the 300 Blackout 10 and a half inch uppers I find it to be an excellent upper the fit and the Finish are excellent, the accuracy is 1 in or less at 100 yards. I did the testing with Winchester 125 grain Full Metal Jacket the weapon operated flawlessly no jams or hiccups I would recommend this company to anyone that's looking for a reasonably priced upper. I put a 1x4 for the testing.

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Thumbnail of user bearc12
Bear C. – Bear Creek Arsenal Rep

Thank you for taking the time to leave a 5 ⭐ review and feedback! We are glad you are liking your BCA product! If you have the time dm us a pic for the chance to be featured on our social media.
Thank you, once again for your kind words!
BCA

Thumbnail of user stanislavl2
Texas
1 review
4 helpful votes
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September 25th, 2021

I bought a 22lr upper and it came with no magazine. They never compensated be for 100 dollars different when the price changed so i paid 400 dollars instead of 300 dollars. I was writing to their customer service and never got a response back. I would love to give them a call if they are still available

Tip for consumers:
do not buy it

Products used:
barekreek arsenal

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Thumbnail of user bearc12
Bear C. – Bear Creek Arsenal Rep

Good morning! I see your emails to our customer service team from Thursday and Friday. We typically respond to emails in 1 to 2 business days and do not work Saturday or Sunday. They will be reaching out to you shortly about your missing magazine and price match.
Thanks!
BCA

Thumbnail of user brianw1583
Utah
1 review
2 helpful votes
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August 10th, 2021
Verified purchase

My order was cancelled and the charge refunded. No explanation or email as to what the issue was. I called and left a message with customer service, but I've heard nothing. I've come to two conclusions - maybe it's a good thing, and they seem to respond to bad reviews... regardless, I sure would like to know what the issue was.

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Thumbnail of user bearc12
Bear C. – Bear Creek Arsenal Rep

Hello Brian! The only time we cancel orders is when we do not hear from the customer for FFL items or if the item ordered was oversold, in this case we offer a sub, the customer has 2 weeks to respond accepting the sub and if we do not hear from them we automatically issue a refund so we are not holding on to people's money when we do not have the product to ship out! Please reach out with your order number here, on facebook or instagram, or email customerservice@bearcreekarsemnal.com and we would be happy to assist you!

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Thumbnail of user bearc12
Bear C.
Typically does not respond to reviews

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