Belk

Has to be one of the worst stores for shipping I have ever encountered in my life. I have now been thoroughly disappointed in your shipping twice. I even paid $24.99 for your two day shipping which has now been over a week and still don't have what I ordered. I could have drove to these stores within an hour or two hours from my house and got my items before you all even pulled it to even ship! This is the last time I use your shipping or pay for your two day shipping. HORRIBLE BUSINESS!

I purchased two rings from Belk online. I ordered these rings knowing they would need to be sized, so I took them to a long time jeweler in the area and had them sized and soldered together. I informed him the diamonds were real based on the description on their web page. Many of the diamonds turned blue during the process. He stated this only happens if the stones are treated/enhanced stones or lab grown. I had not informed him to take precautions as nothing in the description mentioned either of these things.

They have now been sized and soldered together,which cost me an additional $160 to add the additional gold. I spent a lot of money on these rings and am very disappointed and confused how this could have happened since I purchased from a department store.

Next issue is when I showed him the ads to prove it stated they were real diamonds, he pointed out based on the photos shown on online page, and the rings I was sent, there were subtle differences he noticed right away that I wouldn't have picked up. I did not get legitimate merchandise, I received inferior products.

The stones that turned blue are not even suppose to be in the ring, black prongs holding the chocolate diamonds are suppose to be there, the black prongs are not present in either ring but clearly shown in the online ad. This is fraud! The subtle differences were not obvious to me but once I showed the jeweler the original ads he spotted the differences right away. Once it was pointed out it was painfully obvious I did not receive legitimate Le avian rings or what was shown online when I made the order.

I wasted an additional $160 having the rings sized up and soldered together before learning they were fake imitations. This explains why they don't ship in Le Vian boxes like everyone else who sells Le vian jewelers does. However I have never purchased jewelry before so I had no idea I was being scammed.

Now I am waiting to see if they will allow me to return the items for a full refund of the original payment even though they were altered considering I assumed I was being sent and sold legitimate rings or I would never have purchased or altered them.

11/13/2024
Order #: *******355

Never order from belk. Com. Store is fine belk. Com is awful terrible customer service. They will steal your money and hold it for weeks. Terrible experience

Bought a pearl necklace from Belk with an expiring gift card and had to return it. Belk did not inform me of the refund until after the card had expired. Bank card holder had zeroed out the balance and would not issue a refund; Belk refused to issue a requested store credit as compensation. I am out of $70 and have no merchandise to show for it. BEWARE--Belk has very stringent refund policies!

Ordered some clothes for my grandaughter and they were too big so I returned them and ordered smaller sizes. Got everything but a cute white dress with lavender flowers. They sent a not so cute outfit that was on clearance with an actual Easter Bunny on shirt in place even though the order form that came with it has the correct number of the cute dress. Verified it with return dept. I sent all the outfits to my grandaughter and reordered the dress again and had it go directly to my grandaughter's address. Belk again sent the easter bunny shirt and pants. So now baby has 2 Easter Bunny tops and pants for the summer months and no cute dress. Return dept said there is nothing I can do as they already let me return 12 mo size and I was supposed to receive 6-9 month size dress which I never received. What a rip off! I will never order from Belk again.

Tried contacting Belk five times for a return mailing label -- never received a response. Tried calling and only received an automated message. Tried sending the merchandise to the warehouse and received it back marked 'return to sender.' Horrendous customer service experience.

Unresolved/no response to Inquiry - Case [[*******]]
Unresolved/no response Inquiry - Case [[*******]]

Poor customer service. Poor selection of eye shadow and lip stick
No longer can get a makeover to see if you like the makeup products.
Hardly any petite clothes. Even the petite and short sizes are too long.
Most dresses and pants are made for Amazon women who are 6 feet tall.
Clothes way over priced.
Handicap Parks have been moved farther away to make room for curb pick up shopping.

I tried for 4 days to place a large order. When I tried to push "place order", it would say "address not recognized". This is 2023 folks. People move around all the time. I spoke to a really wicked (in a bad way) "customer service rep' she wanted me to go back into my cart, click on the item, write it down...and call her to see if the item was available. On their site it indicated many items were in stock. I told her it would take 2 hours to find the info! Why can't SHE go into Google? Why not? I bet they did not have half the stuff advertised on site. This company needs to just shut it's doors.

I received a marketing promotion in the mail from them stating that if I used my elite Mastercard anywhere during the month of December that I would get 5 points per dollar. So I used it to pay off my cruise. Now they are saying I had to use it in the store. BS. I'm done with Belk. I would have used one of my other cards to pay off the cruise that had a better per motion had I know Belk was full of S"@$