Belk

Could never speak with live agent, always more than 10 minute wait only chat online 30 days still no refund

I purchased handbags for gifts. They are exceptional. I love the quality and the price was great. I give them a ten.

Janet Rodriguez
Houston

I am soooooo disgusted with this company. Out of all my years of shopping online this is by far the worst experience ever. I placed an order on line that came to a total of $250, which was charged on my debit card. Then I was notified by email that my items will be shipped out in four different orders. Something told me to look at my banking statement only to find out the BELK CHARGED MY DEBIT CARD FIVE SEPERATE TIMES. THEY DOUBLE CHARGED ME! They charged me the initial amount of $250 for my entire purchase, and then they charged me again for each order that shipped out. This is a total of $500 of my money that they got tied up in my account. Either you charge first and then ship out the items, or you charge as the items are shipped out individually. COMMON SENSE WILL TELL YOU THAT YOU DO NOT DO BOTH. This company is a scam. Customer service claim that they can not directly help you with the problem. It has to go to corporate and of course they don't have a contact number. I WILL NOT RECOMMEND anyone to take a chance with their money by shopping online with this company. They can not get another kibble from me.

The sales clerk went above and beyond to make sure all of my requests were completed in an excellent manner and to my satisfaction.

My issue and case wasn't handled so after many attempts and over 9hrs of trying to get my order processed since October 27,2021 I finally had to write a review on Belks Customer Service and Belks Corporate because they cannot even answer a phone call. It's ashame that Belks has dropped off to one of the poorest stores for Customer Service. As a Business Owner myself I take pride in the quality of customer service and my customers do come first with the best in Customer Service given to them. I have been talking with my own customers about Belks and their experiences and your reviews are horrible. It's ashame that a company once ran by a family whom took pride in their business and customer service sold out and Belks has plundered since. The recent bankruptcy, store closings with more to come and a new CEO who can't take control and bring a once outstanding business back to just that... outstanding is so very sad.

I hate your company couldn't or wouldn't help me this is a disgrace.

From once a happy and loyal customer to now disappointed and going to see that not only my business but the business of others is taken to other retailers that will give us the customer service we were once given and still deserve today.

Absolutely horrible experience! I placed a $100+ order for containers in December. Days later, I received the wrong items (different sizes than I had ordered). I called the company up to inform them that I received incorrect items. They arranged for FedEx to have the items picked up from my home and said the items I did order were in stock and I would receive those once the return was received. I received the replacement order only to find the same exact Incorrect order (yes, I double checked-these were not the items I had ordered). I called the company again to let them know that they made the same mistake twice. They said that I would receive a call from their warehouse to let me know if the items were in stock and I agreed to try this again. Well, a few days later I called them back and said I still haven't heard from anyone and asked if I could get these incorrect items picked up (They never sent the info to fedex to get this 2nd order picked up!). Person said I had to wait for the warehouse call. I called them again after I waited over a week with no phone call and they said that they no longer have the item (even though it shows they do on their site) and that they will issue a refund once they receive the incorrect items from FedEx. They said the request to Fedex just went out yesterday (Uhm, yesterday? I called 5 days ago to make sure the request was put in!). Needless to say I will never shop on this website again. Very unprofessional and bad follow-up with customers. How can you get an order wrong TWICE?! And then not call your customer to let them know that they don't have it and that they'd be getting a refund instead? I should not have had to call this company as many times as I did, they should have reached out to me and informed me of their mistakes and apologized. Bad business. It's been over a month from my original order and I never received my items or my refund. Don't bother shopping on this site.

Always super fast to get us our curbside order... always very easy to do returns. Great department store and very good customer service.

M only giving 1 star as I have to pick a star in order to post. I am very disappointed in the customer service I received today at Belk. My one and only reason for going there today was, my shoe broke and I desperately needed shoes prior to my meeting this afternoon. I was in the department for about 20 minutes before my friend went to grab someone to help us. Once she did I by the sales associate that she just got there and this is not her department. " they just threw me in this department."

When I had asked for my size, it seemed as if I was putting her out. By the end, I chose 2 pair of shoes and asked her to call customer service to get my card number as I don't normally keep my card on me. She was unable to locate it by my phone number, then that is when the sales assistant called customer service where they were able to pull my account by the number.

They charged my card, once I realized that the ones she charged to my card were the incorrect shoes. I asked them not to return on my card as I was almost at my limit from spending too much smile emoticon at their stores.

They ended up returning the shoes on my card and telling me my card cannot be charged as its over the limit. REALLY? I mean really I just told you this. I have several CC's however I wanted my Belk rewards.

During this time the sales associate told me over and over again she does not work in that department and that she just got there. Constant excuses and the whole experience was stressful. Needless to say I was late to my meeting, this never happens. I had no choice I needed a pair of shoes.
I wasted an hour and 20 minutes of my life that I will never get. I am strongly thinking of cancelling my card and going else where for my needs.
Not one apology

After 42 years, I closed my Belk account!
Poor inventory
Prices are too high
Quality sucks
Lack of diversity—they EXCLUDE white men!

Close this store at Bel Air mall. Mobile AL Awful.No clerks. No customer service desk. Can't find a mgr.

The world is going through A Coronavirus Epidemic and with nothing else to do we SHOP. I bought Belk Fine Jewelry no Warranty was offered online for high dollar Jewelry. I was given 5-6 Coupon Offers but when I checked out I only saved 0.75 cents. I am a Senior and a Disabled American Veteran (Female) who doesn't buy anything without a Warranty. I called the store and talked to Jorge a Supervisor in C/S who kept saying he Sympathized with me and he understood how the Coupons were very Misleading. I even was told to go to another page to check EXCLUSIONS. This is absolutely CRAZY for a Senior Citizen to have to Navigate an Entire Site to get 0.75 cents. With no Warranty I am just going to return everything and I was told that I am receiving 5-Shipments for 5-items. I personally feel that this was a BAIT and Switch Tactic. With 4-6 Coupons in my cart and to only get a measly 0.75 cents! Since it wasn't Tuesday I couldn't get a Military Discount nor a Senior Citizen's Discount. You would think after talking with a Supervisor and him seeing were I was looking he would have offered me something, But I received NOTHING at all not even how to get a Warranty!

I WISH I COULD GIVE IT 0 STAR.
I ordered 2 MAC diva color lipstick, and receive to MAC Yash color lipstick. Check my order status to see why is it sending me yash rather than diva... On the order info page it was also changed to yash... at first, I was like, did I accidentally made a mistake and purchase the wrong color? So I went to my email check the confirmation email that was sent to me when I ordered, the color I ordered is clearly DIVA not YASH on the confirmation email, (I have a hobbit of taking screen shots on items I purchase) went to check the screen shot, it definitely didn't have the yash, and it was diva that I purchase. Check my email again to make sure if I may miss any email from belk about changing my color, no email no notification. Went to the Online chat, the customer service says that it is not possible that belk change my order. I told her that I could forward the confirmation emails I receive about it. She gave me the belk service email... but after that, no replies, no apologies, nothing.
ISN'T IT ILLEGAL TO CHANGE A CUSTOMER'S ORDER WITHOUT THEIR PERMISSION OR NOTIFICATION?

I just left my local Belk store (Centerville, Georgia) and was once again disappointed in the store personnel. I had to return some male clothing that I had used a $20 Belk Rewards Money towards the purchase. The men's shorts that I wanted to keep was not deducted from my $20 Rewards Money, the Rewards Money was applied towards another pair of shorts that I did not want to keep.

I told Linda (tall black lady in the men's dept) that she might have to call a manager to assist with the transaction. I was not sure if she would understand what I was trying to do. She listened to my explanation of what I desired to do and looked puzzled to me. I once again explained that I wanted to return the shorts that had received the discount on and apply it towards the shorts that I wanted to keep. I once again suggested that she may want to have a manager come and assist with the transaction.

She copped an attitude and said whether rudely if I didn't think she could handle the problem that I had suggested several times that she may want to call a manager. Her attitude was not pleasant nor her tone of voice. I immediately explained that I was not sure if she would have the authority to do what I was asking. She picked the phone up and called the manager on duty. Jay (manager on duty) came within a few minutes and I explained to him the situation once again. He allowed me to return the items I did not want but said he could not exchange the shorts kept for the discount price. He said I would have to wait a week or more for the Rewards Money to be put back on my card? Ok.

So I will once again have to make the trip to the store and return the shorts I'm keeping and start all over again... It's unfortunate but I have noticed the several times I have shopped in this store that some of the personnel seem to have an attitude problem. Some are assistant managers also. If customers don't bring these issues to the attention of the GM/Store Mgr. Then the snotty attitude will remain intact. Maybe a refresher course would be in order to teach the personnel how not to treat paying customers.

When asked WHY do they continue to keep their dressing rooms closed, I got this response; "We are sorry for the inconvenience. Our dressing rooms are not open at the moment. Our goal is to provide the best shopping experience possible while keeping our customers and associates safe during the COVID-19 pandemic. We're closely following the evolving CDC, state and local guidelines, and continuously adjusting our operations accordingly."

My response to them was this; "This is the most lame response and excuse someone can give. I'm not sure what guidelines you're following, but the rest of this county and state are following the guidelines set by this state!" All other departments stores excluding yours and Walmart have their dressing rooms open and are not going against any CDC guidelines or laws. And they are also "protecting" and keeping their employees safe. This is just pure laziness and you really should be ashamed of yourselves for your actions, especially at the prices you charge in your stores. Macy's dressing rooms open. JCPENNEY dressing rooms open. Nordstrom rooms open. Neiman Marcus rooms open. Dillards rooms open. Bealls rooms open. But Belks remain closed because they think they are following some different CDC guidelines that others aren't. Do you think all these other departments stores are going against state regulations?

Come on! Take your head out of the sand and stop making excuses. Join the rest of the world and keep up with the times. No wonder why your store is empty, people are taking their business elsewhere! I know that I won't be spending my money there anymore, and I will make sure I'll pass this response from you to everyone I know, including every social media outlet out there including youtube. I remain... All these companies that use the COVID-19 as an excuse for laziness should close their doors for good!