Shari's Berries

A website that is questionable at best. Order 2 items get 5.1 hour on the phone with someone who barely speaks English. Half the order arrives 2 days early for Valentines Day and it can't be canceled because the flowers are already out for delivery. Unbelieveable! Fool me once! Never again.

I bought 2 dozen chocolate covered berries, 30 cookies and 6 brownie pops. I requested No dark choc, replace with Milk Choco as my wife and kids don't like dark. They didn't mention at time of order that they won't do this. Only after I received and contacted them did they tell me so 1/3 of the order went in the garbage. The cookies were tiny little cookies in a small, little bag like you would find at TJ max check out. $29? I wouldn't have paid $9.99! Absolute ripoff. Very disappointed!

Wife calls me feb 13th to say thank you for the early flowers and strawberries.

Call customer service like everyone else here has and got the "overseas customer service" who's English was terrible. They offered me a 14.99 credit? Seriously, for something over $100 and ruining the day for my wife?
Called my card company requesting a chargeback.

Sherries berries, if your reading this, please review your business model, it needs to be fixed. I'll never buy again after this experience

I sent a dozen berries out to my mom for Mother's Day. The berries were solid white inside when she cut them in half. She immediately called the company and they reversed my credit card however I later called them and said this was a Mother's Day gift and I would expect them in good faith to send out another dozen berries at no charge to me she immediately called the company and they reversed my credit card however I later called them and said this was a Mother's Day gift and I would expect them in good faith to send out another dozen berries at no charge to me. They were unwilling to do this as it was against their policy. I expected the company to go the extra mile seeing this was a Mother's Day gift but they refused. I will not order any thing else from a company that won't go the extra mile on customer service

Would prefer to give less than 1/2 star but not an option. In 4 years, have ordered 3 times for a special February birthday. They have never delivered as purchased. 1st time didn't show up on guaranteed date. Skipped a year, 2nd time received 2 identical orders within an couple of hours - spent too much time on the phone trying to ensure I wasn't double billed. This year the box arrives on time, but had been opened, strawberries eaten, card replaced and resealed and delivered by FedEx. It would have been better to have "lost" the shipment than to deliver an empty box with strawberry and chocolate residue in the container. Not sure where the breakdown in the process was, but 3 fails out of 3 attempts, shame on me! I'm done with this vendor.

I have always ordered from edible arrangements before this was my first time using Sheris berries and I was overjoyed with the awesome service. We ordered and nobody was in the office where they were delivered so the fedex guy left them outside :( I called the next day and they were extremely understanding and very quick to offer a replacement. Not sure why everyone has such negative things to say. But as of now you have my business! My favorite is there are no stems on the strawberrys... great job keeping this customer satisfied :)

Ummmm... don't false advertise. If your site says your guaranteed delivery on Mothers Day then that should be the case. Monday doesn't cut it. WTH! Who does that. I shouldve stuck with edible arrangements. They are perfect everytime. Im in the process of cancelling my order and getting my money back. How did my 40 $ order turn into 80$ 40$ of which was the shipping fee. Oh and did i mention a rush fee added at the end with no mention of it until you click to confirm. BAD BAD customer service and unreliable company.

My partner ordered the berries for me and they were scheduled to arrive on Feb 13th. I stayed home all day waiting for the delivery, not leaving the house once. By 7:30pm, I started to doubt they were coming so I asked my boyfriend to check on the status. Come to find out they were "delivered" almost 7 hours earlier. They were left outside our building in NYC. No one ever rang the bell to our apartment or attempted to contact us. Obviously they were stolen - who in their right mind would leave a package outside in the middle of the city?

So I never tasted the berries, but I'm still extremely disappointed. However, they did say they will issue us a full refund (we'll see if this happens) for the $67 dollars spent and ruining our Valentine's Day.

I purchased a Groupon for the sole purpose of using the voucher towards a Mother's Day gift. The shipping came out to $17.99 standard delivery + $14.99 Guaranteed Sunday Delivery fee. I justified the outrageous shipping as the money I'd save on the Groupon. Just like many others on this site, I had exactly the same problem. Not only did Shari's Berries fail to tell me my gift would not be delivered on Sunday; when I called their customer service to follow up, I was informed that not only would they refund my money, they would deliver the gift the following Monday. Now, it's Tuesday and after another call to the customer service, I was informed that I will only be receiving a refund and nothing else.
I'm beyond disappointed in the lack of customer service of this company. I will never be using their services and I will be sure to let anyone who listens, that if you're thinking of using this company, DON'T DO IT!

Having customer service in India is doing this company no justice. "Wilber" tells me that they have a special 48 berries for $49.98. But I need 60 I said and he proceeded to tell me that would be $209.00! WTF? Called back and was on hold for what was... no exaggeration... 22 minutes for the girl to come back and tell me I could get two dozen for "0.97 cents and 69 dollars". Can't fix stupid. I hung up and ordered from "On The Vine *******463 in Exeter NH. They are local, they speak English, the produce is fresh and I am guaranteed delivery. Nothing good to say about Shari's Berries. Horrible customer service, I can only imagine what the product is like. If there was a way of deducting stars I would.

~ Shawn H. New Hampshire ~

Ordered Feb 12,2019 for delivery Feb. 14. Paid $9.99 EXTRA for delivery before noon Valentines Day (a total of $24 just for delivery). Arrived at 6:29 PM. The twelve small berries were OK, a dozen roses were small but OK. But NOT worth $83.00. Never again, Shari.

The shipping prices are outrageous and the worst part is that you don't really know what the shipping will be until you complete the entire order including your credit card info. I was going to still place the order with the $14.99 shipping charge, but then an additional $9.99 was added for rush delivery. The delivery date I asked for was one week away - is that a rush? Total ripoff. I don't think the company deserves even one star.

I have ordered online 2 dozen handmade chocolate covered strawberries for my best friend Birthday party to be delivered as a surprized. Today is day 5 from my order and they still not been delivered. The first order arrived in a smelly box with NO ice, melted chocolate, and rotten strawberries 4 days later. I wish I can upload a picture to prove my review. The original order supposed to be replaced and delivered with fresh ones today but it's still nowhere to be found. Do Not waste your time on this website. Horrible service, rude customer representative, and overpaid products. From now on I will order from Edible Arrangement. I wish I never pick up this site, to begin with

My husband got me a package of strawberries that came cracked and fruit looked unripe in some and over ripe in others. The flowers were comparable to something from the discount section of your local gas station. Many of the roses were wilted, 2 fell off and the white what i believe are lillies are brown and wilted. My husbamd spent ALOT of money which is what I'm most upset about, If your going to charge customers $200+ and say they can be delivered anywhere in the US, hold true to what you claim. I make better chocolate covered berries, and we could've save alot of $ getting flowers from Walmart!

My fiance ordered these for me. The berries were tiny. Never expected at a cost of $90.00 for it to be that bad. Basically false advertising in my mind. The berries look huge but were 1/3 the size of holes in packaging.

I placed an order and when completed it showed delivery on Thursday or Friday. Now on Friday it shows that they will be delivered on sat. No one is there on sat at the business for delivery. Tried to contact them about this and I called from 4 different phones and every phone was breaking up when trying to speak. Customer service rep just kept saying that my phone was breaking up and I tried to tell her it wasn't my phone. Also was charged extra for sat. Delivery that I didn't authorize. Never Again Poor Business ethics

Sherries Berries does not have free delivery as "implied" on their website and when you are charged $15.00 plus a routing fee and tax that ended up costing $25.00 when all was said and done. Customer Service was of no help and located in the phillipines, so I could not even truly understand anything they said. Cancelled my order so I can't coment on the berries quality, but look at the overall poor reviews on this website. Don't bother with this company, buy local.

We ordered berries to be delivered on the Friday before Mother's Day. Nothing ever arrived. The following Monday we made attempts to contact customer service to get a delivery status (online system did not recognize any order numbers). So far, we have contacted customer service 4 times (on the phone) and once by email. Each call, after an initial greeting and brief "our order wasn't delivered...", ended with the customer service rep hanging up the phone in the middle of our speaking. This last time we at least got a name (Risa), so we know it isn't an automated service.

My mother's day gift to the women who gave me life looks like something my 5yo made. For the prices they charge for chocolate dipped fruit they should be ashamed of themselves! If she wasn't in a different state I would have made them my self. I reached out to company via their customer service chat that said they would reach out to me as well as emailing the company 3 days ago and still haven't received a response. There is definitely a reason why they won't let you upload pictures on the reviews on their page their presentation is horrible! I will not be doing business with them in the future.

Ordered a Valentine's Day gift 2 weeks in advance. I signed up for text updates on the delivery. Never received any communication I called on Valentine's Day to check on the delivery and was told that there was a problem with the address and never delivered. The barely understandable operator told me I would receive a refund. Big Deal! Pathetic!

I ordered the cheesecake trio on February 9 for a guaranteed delivery of 2/14. Order was confirmed and listed for delivery morning of 2/14. No further communication was received. In checking my order on 2/14 I noticed there was no tracking info. When I called customer service I was told the order was sold out although this was not mentioned during the time of my order nor afterwards. Finding out the day of the delivery and only by calling to check is horrible customer service. Plus the fact that my loved one won't be receiving anything is inexcusable as finding out Valentine's Day that your order isn't happening makes it almost impossible to get anything else done.

I'm glad my experience was much different from others that posted horrible reviews because I'm happy with my experience. Now I did cancel my order after the fact bc I found something else for my Mom and step mom on groupon for MD. Spoke w/ a rep. And it was canceled, very easy process and received a cancellation email right after. However, they both Still delivered, on time, so I spoke w/ another rep. And he said I got my orders for free! Those weren't my intentions but I'm not complaining. Customer service was great. My mom loved her gift, the berries looked good so I have no complaints about this company. 5 stars!

I ordered two weeks ago and selected delivery on the 8th for my 43rd wedding anniversary. Today is the 8th and they aren't here. Got a notice today that they shipped and would arrive tomorrow. Thanks for ruining the surprise. I'll pick up flowers next year.

It is the next day and the order arrived. Presented it to my wife and we opened with great anticipation. Found medium cold berries with almost all chocolate coverings broken. See photo. Note we each one which why two are missing. Needless to say, I won't order from them again.