The 7-piece outdoor furniture set we ordered came within 2 days! We discovered a missing part for one of the corner chairs, but through live chat and text follow-up, we received the part within a couple of days! Directions were clear, and the set was so easy to assemble!
I cannot say enough about the excellent customer service! We will purchase from Bestchoice products again!
While the product I received was damaged twice, the level of customer service to make it right, will keep me coming back. Most companies you have to fight to get things taken care of and the agents offered solutions before I even asked for them. Great company to do business with and I will come back because of this experience!
I had ordered two rocking chairs from BCP, but circumstances changed, and they would not work for what I needed. They made the return quick and easy, and now I am ordering the outdoor furniture that will work. Their customer service is great, and their products are lovely and priced very reasonable. BCP will be my first choice when purchasing.
A few years ago I had my first experience with BCP. I ordered gravity chairs. I was admittedly skeptical but the price was great. I received the item so fast, in great condition and have been a believer since! I've since purchased many of their items and have had a pleasant purchase each time! I look forward to their items because they have different things than i find in stores and on line for great prices: win-win!
As a parent of a toddler I am very upset. We attempted to purchase a replacement charger and remote control. Since we were gifted the assembled item we have no information. No matter how we asked this company refused to sell these parts to us. We now have a very very sad 2 year old on our hands. Best Choice Products YOU CAN DO BETTER! #buyersbeware
Out door patio umbrella, work great, for the price i just can not ask for more, great deal high quality, and windy handle no issue, strong material aluminum frame top to bottom, i love it and i refer to my relative to buy them too
Received a damaged crank handle on a 10' offset patio umbrella. Contacted Best Choice Products help line and was told the umbrella and part was no longer available. Same problem as previous reviews. Be aware, if you receive a defective part, you will likely not be able to get a replacement.
Hello Bob,
We sincerely apologize for the issue you encountered with your umbrella and not being able to get a replacement. Please email your order number to escalations@bestchoiceproducts.com and I would be happy to look into this issue for you and get this resolved to your satisfaction as quickly as possible and prove to you that Best Choice Products values their customers and experiences.
Sincerely,
Tasha Eastman
BCP Corporate Escalations
I ordered a pergola that arrived damaged. I sent an email that was not responded to so called on the 5th day. My issue was resolved in under 10 minutes. I spoke to Melody, she was able to confirm that replacement parts were not available so had a new pergola shipped. It arrived within a few days. Im impressed with the customer service and the company's urgency in making the order correct.
I ordered a item that they say was shipped only to find out 5 days later that it had not even left their warehouse. I would not give my money to this company at all. Now I have to wait 5-7 business days for a refund. Complete sham.
Hi T. S,
First and foremost, I would like to sincerely apologize that your order never shipped and you have to wait longer for a refund. We would like to take care of this for you and get it resolved right away. Please email your order number to escalations@bestchoiceproducts.com and we will see what we can do to resolve this situation to your satisfaction.
Sincerely,
Tasha
BCP Corporate Escalations
I purchased a Christmas Tree from Best Choice Products, through Amazon, and am very pleased. The tree is beautiful. Just as importantly, I had an issue and contacted their website. My issue was handled promptly, professionally, and completely to my satisfaction. I will purchase from Best Choice Products again in the future and will recommend them to others.
Overview
Best Choice Products has a rating of 4.6 stars from 286 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Best Choice Products most frequently mention customer service, new umbrella and christmas tree. Best Choice Products ranks 12th among Discount Shopping sites.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Monet,
First and foremost, we are very sorry to hear that the charger and remote were lost or broken on your gifted BCP Ride-on. Secondly, we want to apologize that we are unable to resolve your issue without the order number or name of the original purchaser. Here at BCP, we are working on being able to sell parts on the open market to the general public, but unfortunately, our automated system is not set up for that at this time. If you could get the name of the purchaser of the item or the order number, we would be happy to provide a resolution to your issue. Again, we apologize for the inconvenience this has caused you.
Sincerely,
BCP Corporate Escalations