My mother is very near death. Having done some research on casket prices, I just now called Best Price Caskets. The salesman had an attitude from the get-go, answering the phone, "caskets." I gave him the number of the casket my mother had chosen, and told him I needed to know the price with shipping. He said, "Take the price and add $95 or about $250 to that." When I told him I wanted an exact price, so I could compare it with the funeral home's price, he said, sounds like you just want the cheapest box you can get, no seal or anything. Why don't you just call the funeral home back and tell them that? I asked to speak with someone else with s better attitude. He said, "Are you capable of adding? If so, add $95 to the casket price." I hung up on him, and immediately called back to complain. The "supervisor" with whom I spoke said he was pretty sure he knew who I was talking about. Then why on earth is the guy still employed?
I would never recommend this company to anyone! My cousin who is in the funeral business has recommended this company to us and to numerous other individuals. I do not think they realize just how much business they have lost from him! (Truth be told I'm sure the owner doesn't care, because of the way he treats his customers) We have used this company in years past and It WAS great service, however until yesterday! Called them to order a casket for my Aunt who had passed away, my cousin first spoke to someone who was extremely rude after asking how much my aunt weighed. He talked over her while she was trying to get information on what she needed to order, only to be hung up on. I then called back to get our questions answered. I was asking about sizes etc and in a condescending rude tone was asked "where does a body go? On the inside of a casket right!". I then went on to say he didn't need to be rude I was asking a question to then be asked if I was stupid and then was cursed at and hung up on. How this company can stay in business is beyond me and if this is how they treat people who are grieving their loved ones I would hate to see how they treat other people! I really hope the low ratings effects their business! They should NOT be working with people in such a vulnerable state! Terry, the owner of this company should be ashamed at how he treats people!
The worst service one could possibly imagine. They fought having to send a replacement casket for a defective one they sent. Once they finally recapitulated, they purposefully delayed shipment from the airport until after the service (the replacement was never delivered). With no time remaining and with a funeral home that doesn't have caskets on hand, I was forced to use defective product. Personnel were exceptionally rude. There are other online casket options; please use them. Do not give this guy your business.
We did not purposely delay shipment.
I was super skeptical about using this company but did it anyway, since the reviews were mixed. I can tell you, This Company was flawless! Everything was as scheduled, Casket was perfect, and I was able to track the shipment online. The delivery Girl was even Great. Saved at least 3K too. Would use them again in a heartbeat. Remember to leave yourself more time if you are worried about your caskets condition so it can be rectified.
Called this company about a specific brand/model of casket. Spoke with owner TERRY CERVANTES who runs this abomination with his wife ELVIRA. He seemed annoyed that I had questions that needed to be answered. Terry said I was window shopping! Wouldn't buy a toothpick from this piece of s--t. STAY AWAY!
Omg! I have never dealt with such a jerk! First he calls but continues to talk to someone else. I was just inquiring and he said "oh do you need it years from now?" then when I said it was not where he kept saying it was for, he was flippant and said "don't make me guess" that was when I said "I am not interested in dealing with you" and hung up on him. When I called *******061 to complain about his rude behavior --- the woman hung up. Rude sales and if this is the start why bother dealing with them in a time of crisis.
When you go to a car dealership, the first thing they ask is when do you need a car. If you do not need a casket in 5 years no salesman will wait on you.
We ask do you need a casket in Days, weeks, months or years. Tis person did not want to answer this simple question. They just fell apart. We have a questions section on our web site that is about 10 pages long. The preplanner can read this and know everything there is to know about buying a casket. Then call us when you need one.
On the day of delivery I was asked by the funeral home to contact them to make sure delivery would be on time. Salesperson was very rude and complained a little about me calling. When I arrived at the funeral home for my mothers viewing, she was in the wrong casket. Days after funeral I contacted them, not to ask for anything only to let them know, Same salesperson was rude again and didn't even offer an apology. He said they would go check make sure they were marked properly for future orders. How sad?
He did not mention that he save $3500 and the casket was beautiful. We sell 20,000 caskets per year so in the past 2 years we sold 40,000 caskets. THis is the only one mentioning they received the wrong casket. Not likely to happen apparently.
I was in the process of doing business with this company when the rudeness and arrogance began. He is very condescending and did not allow me to explain my point before his attack. I told him that he needed to learn how to better communicate with the public. He sent me a nasty text as his response. Don't do business with them. Check BBB's website to see just how awful they are.
Yesterday, I was sitting with my 74 year old sister when she called this company to ask if there was a shipping charge added to the price listed for a casket. The person who answered the phone said in a sarcastic tone that it depended on where she was having it shipped to and when she wanted it. My sister replied in a joking manner that she wasn't dead yet. Before she could continue the man called her 'stupid'. I told my sister to hang up the phone because she should not have to deal with such a rude company. Then the man called her back and when she answered ‘hello' he said "Hey stupid, don't you even know where you are?" I told her to hang up again immediately. She called back the next day to attempt to inform management of the issue with an employee. She got the same person who told her he was the owner and she was wasting his time with pre-planning a funeral. He continued to berate her until she was in tears. I have never seen such insulting, rude, unprofessional behavior from someone that should be providing customer service. This company's actions are appalling.
Don't look at their profeesinal website. Don't even think of giving them business. Their salesperson "Terry" tried to sell to me a casket which was on sale for $1200. I did not like that one and paid $4800 for the one I liked. At the end he shipped the casket which was on sale($1200). I called them several times and they told me "Terry will call you back" but he never did. He takes advantage of the situation that we are in. We are grieving and he is trying to get the most out of us. It's so sad. So be aware who you are dealing with. I wish zero star was exist.
We sell 20,000 caskets per year. I am seeing this comment years later in 2017. Obviously if we sold approximately 40,000 caskets since this casket, whatever his problem was it is not typical because the next 40,000 customers did not have this problem if it was a problem.
Overview
Best Price Caskets has a rating of 1.7 stars from 65 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Best Price Caskets most frequently mention funeral home, customer service and several times. Best Price Caskets ranks 19th among Funeral sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Add $95 or $250 to the price depending on shipping option. Is this tough? Answering the phone "Caskets". He is complaining about this? Unique individual. We have more than one web site, so if we answer the phone with one company name, then others that called from the other web site will wonder why we answered with the wrong name. We sell to funeral homes under the name of "Funeral Showroom" while we have two other web sites. We answer with the generic name of "Caskets" and he loses it. Unbelievable. We will sell 1600 caskets per month. We will always come across people like this.