Best Price Caskets

My sister and I were looking to purchase an oversized casket for our mother. The person who assisted us named Terry, was very rude and disrespectful. We informed him we wanted to purchase the casket, he then asked for the weight and size of my mother, once we told him, he informed us the casket may be too small. We told him we would call back after we spoke to the crematory to confirm the purchase. While waiting to hear back from the crematory I received an alert from my bank I was charged $1,845 twice. I then called Terry back asking why was my card charged not once but twice? He began to yell and curse at me, I had to hang up because that was outrageous. This person and company have no sympathy for anyone dealing with the lost of a family member. I warn you to run away and never look back. I didn't read the reviews on this company because the grief I'm experiencing and everything else that I'm dealing with. But I urge you to read however many reviews you need to so you make the smart decision to take your business elsewhere.

I used Best Price for a casket when my dad passed away, June 2015.

Final total cost, after shipping and everything, was just shy of 2000.

Comparable caskets at funeral home were around 10 grand. Taking my order, delivery, inspection went off without a hitch. Everyone I deskt with was pleasant and professional.

Folks at the visitation and funeral who saw casket gave it rave reviews. It really looked a lot pricier than what I paid for it, without a doubt.

The only people who didn't like the idea of me buying it online was the funeral home, and once it arrived they admitted it was nicer than what they had in stock... and there was no way they could have touched the price.

My experience with these folks was so positive I'm really shocked and in sort of a state of disbelief that the same people I deslt with are capable of such alleged customer disservice.

I called to ask if it was really free shipping and he asked when I needed it and I told him. He then yelled at me and told me he was $5000 cheaper than the funeral Home. I then asked he repeated it 3 or 4 times before he said it would be $190 And told me again I would save $5000. The most expensive casket the funeral home had is $2825. My question to this IDIOT, how can he stay in business if he is willing to pay me $2175 for a casket. I think I will buy elsewhere.

Just ordered and picked up bestprice casket at SLC airport. It was delivered on time and was beautiful... cedar. We had so many compliments on it. My sister needed financial help so we told her we would take care of the casket. Her quote for cedar was 3100. We got ours for 1100 and 200 shipping to Delta cargo SLC airport. I read the reviews and was skeptical but my husband said with the volume they are doing, you can't help but get a few negatives. He called and talked to a guy there who was pretty rude (not the best voice for the co) but for the money we saved and the casket was beautiful, we are happy we used them. This family is super quality oriented so we did not say how little we paid, just that we would buy it. They never knew. Hey, you use it less than 24 hours and you are done! This is our third casket we bought with them and are still very happy.

Terry the owner is perhaps the rudest most unkind person I've ever dealt with. I had a few questions on a casket and delivery--I've never bought one before--and Terry began ranting and belittling my questions. He reminded me of a few unstable people I've met over the years. Normally, I would just blow it off and move on but, BEWARE-- when you're dealing with the loss of a loved one--the last thing needed is a total kook giving you crap on top of it.

I subsequently called a few other companies and got exactly what I wanted for cheaper and no added grief. There are numerous BBB complaints against him as well. Wish I'd seen them before I called this crazy jerk.

Before you begin your search, save yourself the time and Google this telephone # *******061. You will see that they operate under multiple names & websites.

I can only hope he'll is saving a special place for Terry. He is the rudest, cruelest customer service rep you will ever encounter! Never should a rep but rude like him, but considering the emotional state most people are in when they call, it's just sickening.

These are some of the things he said to my sister, "it's a box w/handles, what more do you want?", "that's not even a complete sentence!", " will you just get to it... i don't have all day".

We ended up ordering from nextdaycaskets. We aren't 100% sure if that was the same company, but at least they had a different number, and a different agent.

I'm pasting this exact review for each company operating under the same telephone.

I had a friend who ordered a casket from this place and what ended up happening is the casket never showed up and the family had been lied to and given the run around. Then when I called to demand they refund my friends money so that they could get a casket for the service today I was put on hold. I guess this place doesn't like being told they will be turned in to the BBB, they put me on hold. Please do not put your family through what my friends family has been through