Ordered a dress for an occasion 7/5/21, paid for 2 days shipping. 7/10/21 did not receive package. Emailed *******@betseyjohnson.com, received email back stating package was mailed on 7/6/21. Fedex did not receive the package on 7/10/21 still. Advised them of such and no email back or apology. Why did I even pay for 2 days shipping? Where is the package? Why didn't they send the package to fedex?

I purchased 3 products from Betsys website, being from Canada I realize there is exchange to US funds. By the time I received the product with shipping the amount was almost doubled. I month later I received a bill from fedex saying I owe 104.00 for duty and shipping. I will have paid 3 times the cost of the product. So I say beware to all Canadians to think twice of what you are going to pay for these items. Not worth it. Payed over 300.00 for items priced at a little over 100.00. Ripped off
Janine Chabot

I have been trying to order the same item for 2 months now, its been about 5 to 6 times. Whenever it pops up, I select it, pay and confim the order. Then a few days later I get an email saying my order is cancelled because the item is "unavailable." If its unavailable, it shouldn't be listed. Then need to do better with inventory and website management. If something is listed online, and confirmed to be purchased, it should be available.

I purchased a pair of sunglasses ~ June 15th and it said they would be shipped ~ June 28th. Fair enough, but it is July 22nd and nothing. I contacted customer service once and they told me to wait a couple of days and I would hear back from them. That was well over a week ago. Though I do understand there are labor issues and such connected to COVID, this is ridiculous. They could have least sent an email acknowledging and at least attempting to explain the delays. I would have been totally okay with that. But at this point, it feels like a scam because I've paid for something that I never received. You don't expect this when buying directly from the designer. It's unfortunate.

Betsey stuff is cute...
Order it from ebay or Amazon or any other website in the world. What ever you do please DO NOT order off the.com website its litterally a nightmare. They don't care and will lie to you...
The email guy said it was shipped and in transit but, the phone girl said they just shipped. Atleast get it together

I purchased a pink crossbody Betsey Johnson purse for my daughter and she stored it against another black Betsey Johnson purse and when she pulled it out to use it the black bleed onto the pink purse. I reached out to Betsey Johnson customer service and submitted pictures showing the pink and the black purse and customer service would not help me. They told me to go back to the department store where purchased and follow there return policy. This was very disappointing to me that with showing them the proof they would not stand behind there product. Moving forward I will no longer support this brand.

I ordered 2 pair of shoes. In august. One pair was delivered. I paid in full for both. $286.75. The Vincent silver shoes was back ordered till Aug end. Ok. Then was back ordered till sept 29. I was never sent an order shipped email. So I contacted them and only then was I sent an order shipping tracking number. Well it was invalid thru Airterra. Airterra was very helpful explaining obviously betsy johnson never gave them the merchandise. Betsy Johnson said yes we did. And again I tried to get an honest answer as to no avail we mishandled your PAID for shoes. To no avail. So disappointing. Betsy johnson…. She should be appalled she's still associated with this her name on the line. I will NEVER…. EVER order from them again…. I'd rather to go Dillard macys anyone else for shoes …. You should be ashamed betsy johnson….

On March 2nd of this year 2019. Decided to splurge and get NEW luggage. Didn't know what brand, just looking on Amazon. I spotted these beautiful purple suitcase a set of 3. Received them on March 5th, by March 25th, I was on the phone with "Amazon", then "Betsey Johnson" and then " Amazon. The seam ripped inside of 1of 3 and I just wanted the 1 replaced. I thought it would be easy. Nope! Amazon said we have your set 3rd party 100$ more... we can refund you, or call Betsey Johnson customer service. Bruce at Betsey Johnson said sorry call Amazon. I said my warranty is with Betsey Johnson NOT AMAZON... you are not our customer... wow WHAT

BetseyJohnson.com has the absolute worst service of any online retailer I have ever purchased from. I never write negative reviews, but this was seriously so disturbing I felt it necessary. I ordered a pair of shoes to wear on my wedding day. When I received them 19 days later, one shoe was a 6.5 and the other was a 7.5. I contacted them within 10 minutes of receiving my delivery. The response was to start a return. No other help or apology offered. When I started the return, there was no option to state that the company made an error. Then they wanted me to pay for the return! I called them back. I waited on hold for about 15 min before being disconnected. I tried the "live chat" only for no one to respond. I called again, nothing. After 3 more calls I finally get through to someone who says they will refund me and send me a label to send the items back for no charge. And then I get the email with the label and refund minus a "processing fee" that happens to be the same amount as shipping. So now I have no shoes to get married in and a retailer insisting I pay for their mistake. No thanks. F BetseyJohnson.com. Never ever buying anything with that name on it again!

I ordered a product in February and I still have not received it. In March I emailed the company and got a reply 3 days later about them looking into my question. When I got no response I called the company line, and I was told my product was delayed. The date for the delayed shipment has come and passed again, and still I have nothing that I ordered. I don't know why this company does not give updates, and if you are curious you have to search order status yourself. Mine has said "unfulfilled" since February. They never have sent an email saying status is delayed, or even offering a "do you still want this product?" And you think, I should cancel my order, and the response is I was charged immediately for the product and I have already paid it off months ago. But yet here I sit, with nothing I have purchased. I would suggest buying from Macy's or a department store if you really want Betsey Johnson. This company doesn't care if you get what you ordered.

UPDATE: My product finally came 6 months later, 6 months to the exact date I ordered them. Let me remind again, they did not say they were pre order--- the boots are pretty, the review stands because I wanted to wear them 5 months ago. And the website barely in July added that they were a pre-order to the site. And still no real customer service, or even a promo code because they charged my credit card instantly and sent no product for half a year. I still say, save yourself a headache, buy from Macy's.

Ordered merchandise and two days later, my payment was still pending. Are you kidding me. I tried calling to see what the problem was and waited on line for someone to pick up the phone... 32 MINUTES... Are you kidding me again? Customer Service is KEY. I don't care what the name brand is, if you don't value me I sure am NOT going to support you. GET YOUR STUFF TOGETHER BETSEY JOHNSON

I live in Canada and recently tried to order a pair of shoes online and it was a whole ordeal. The shoes themselves are listed as 130$ on their site so I purchased these using a 20% discount so I got a couple of bucks off. Fast forward and I saw they charged my 182$ for the shoes in total (with a discount included!)
Then I received a call from FedEX saying I would be charged an additional 60$ in fees to cover duties = this brought the cost of the shoes to 242$...

Getting a refund was a challenge in itself because apparently Betsey Johnson customer service cannot cancel orders themselves so I had to go to Fedex to cancel. When I finally received my refund I only got 134$ back... apparently they charge you shipping and restocking fees when you return (make sure you read their "shipping policy" online, because this is customer services only response to these inquiries.)

Essentially I paid 50$ for the pleasure of this distasteful experience; needless to say, this has tainted my view of the "Betsey Johnson" brand and I won't be caught dead ordering with them again. I strongly urge Canadians and international buyers to read their shipping policy and calculate how much they will have to actually pay... otherwise you will end up paying a lot more than initially thought and you WILL NOT get a full refund from them.

Over the years I have been a loyal customer and have loved Betsey Johnson products. But the recent customer service I've experienced has led me to write this review and no longer purchase from this brand.

On their site the return policy is clear. You can't exchange or return clearance items or earrings for hygiene reasons. However, surprise they will refuse to refund you for sale items as well. Even though items listed in the clearance and sale sections are completely different. When I pointed this out they ignored me. I have sent them 2-3 emails now and the last one I included screenshots of the items I purchased that weren't on clearance. And still being ignored. I guess my issue isn't going to be addressed in the multiple emails I have sent so I'm going to give them a call, but with how bad this has been I expect them to just hang up on me.

If there is anything you think won't fit, steer clear of buying anything from them. You never know when they will randomly decide to go against their own policy and then good luck getting a response.

I never received my order, and according to other reviews I'm not the only one! They're scammers beware!