BeyondMenu

I have used Beyond Menu since 2015 and regularly order lunch for pickup through the website. I found a great little Chinese restaurant nearby and they never get my order wrong, I've never been overcharged, and the order is received quickly (much easier than making a phone order). I have ordered from multiple restaurants in several cities. The only times I have had a negative experience was when the restaurant neglected to monitor their online orders. Either that, or they chose to stop accepting online orders without alerting Beyond Menu. Thanks for helping me get my Kung Pao chicken fix on a regular basis.

We are a restaurant that used to use BeyondMenu. Speaking from personal experience STAY AWAY. Their "customer service" doesn't help at all and many times you are left to figure stuff out on your own. When asked to speak to the manager we were told they don't even have one. I'm not even sure how that works. We have called multiple times but nothing have been resolved. Tip does not go to the restaurant whatsoever, payments have not been processed to us, and they are STILL sending us emails stating that WE owe them money. Terrible company. Do not use.

They constantly hijack your google business page and link their website instead your true website. In doing so, my restaurant get an order for prices that are incorrect and that I have to honor. We had tried to numerous times to update our menu with them and they never do it. So we are done. After telling them we no longer wanted to be partner, three weeks late they hijack our google business page again and start direct orders to use through their fake website. We are dine with Beyond Menu. Save your money and just order directly from the restaurant or many of the other third party vendors that are honest and offer better customer service.

The only reason for 1 star is just to write this review. I will NEVER use online ordering with beyondmenu again! This was my first and last time to place a order that has to go through them. I am so very upset, spending $35 on myself for Chinese lunch specials and not one item placed was correct! I called the restaurant and they stated they never received any of my special instructions, so yes, I'm pissed with this beyondmenu! In fact, I have called this same restaurant in the past with special instructions and orders have always been correct.

BeyondMenu seems to cater to small, hole in the wall places that are not real restaurants. For example, a Hunan Delight delivery, I could not eat any of it and threw it out.
I then decided to try another business from their site, Golden China. They
Also delivered TERRIBLE FOOD!
The so called "restaurants" on this site are places where you can not sit and eat. They have only take out and delivery. The food is sub par at best. Now, I am out over $51 because I was hungry and used their service to order food. If DoorDash had not had technical issues with their site, I would never have used them.

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We have been advocating natural, fresh, healthy consumption concept and fashion tea culture to spread to every consumer that comes into our door. A special place where you and your friends can hangout with nice, refreshing. Kooberi

BeyondMenu has no value or morals. I've remove them from my Google Business Listing many times... so they hacked my account to add it back on multipy times. They do that so they can ride on your existing customers thru Google Business Listings and make their fees off your existing customers without investing to bring you new customers. These freeloaders wont cancel the service as I requested many times either as it's been going on several years now. Beware of this company!

I have ordered 3 times using this app.
The first couple of times I gave them the benefit of the doubt because of COVID.:
No longer because every order takes 90+minutes and you have to call to follow up.
This last time we ordered was two blocks away and still the same amount of time.
BM tried to blame our doorman. Not them.
So I called the restaurant because we dine there 2x's a week, it's our fav neighborhood sushi spot.
The restaurant told us to call them directly because they don't get their orders from BM for some time... they have no idea when they're transmitted.
There are plenty of other delivery services to use..

I attempted to make a restaurant order for pickup using Beyond Menu. I paid for the order and received a confirmation.
Upon going to pick up the order I was advised that Beyond Menu had cancelled my order. No reason given. I asked them why by email. No response.

I submitted my order and after confirming on the website that the restaurant would be delivered to my address I placed my order. After an hour of waiting for my order to be delivered I went into email to check to see what happened. I received an email about half an hour after my order was placed that my Order was canceled because my address is too far away from the restaurant.

I am a working single mom and now I discover an hour after my order is placed I don't not have food on the way to feed my children. Horrible first experience

I almost never leave reviews, but when your food doesn't show and it's been 2 hours past your delivery time, you start to wonder. I called and they told me they had canceled my order, even though the restaurant said they made it and it was picked up hours ago. Sounds to me like one of the drivers stole my food. My daughter and I waited and needless to say was pissed. Never got a call back from the company, when they said they would call back within an hour. I had to call back the next day to make sure I got my money back and they couldn't
To explain to me why they canceled my order. I will never use this company again.

Place an order last night, first only one place show delivery time "30-60 minutes". Nothing on email received confirming order, not great service but ok. Then after 75 minutes went ahead and called restaurant, only to find out it was CLOSED. Sure glad I did not use a credit card. Total waste of time, since restaurant uses the service after they re-opened have to consider that going again since they don't check up on their support businesses.

While we experience no fraud ( yet) the food we ordered was so bad as to be mostly inedible. As the BeyondMenu website had featured many four star ratings of this place, I was sure to leave a scathing 1 star review.
It was to all appearances, immediately deleted by the system. I was ripped off 100$ by being served horrific rancid food, and I was not even allowed to warn others about it.
Oh right. Super Wok in Port Orchard Washington? Horrible Horrible food, stay away.