BeyondMenu

My Christmas Eve order from a local Chinese restaurant was overcharged. I told the driver nothing done.

They are just bad people stealing money from restaurants as well as lots of consumers. Be caucious on using this company. My restaurant is under their platform and i just have closed businesses with them. And now they are witholding my funds and saying that that is comapny policy which they have no proof of and i have becer agreed on. And they dont even let me forward the addresses nor release the fund. They are just continously saying they are witholding funds to protact them from getting disbutes. Wow great. Please let other restaurant owners know that this company is a total scam. Also you have nothing to say about cistomer services as well since they just dont know what customer service is and they just habg up on you of they dont like you or your business. Becareful before calling them. Oh by the way. I wish i can give 0 star if there are options. And tell them that you dont want their online web page. They look dirty and so cheap. They will say its free nut its not. And also dont give them google plus page authorization because if you do, you are outta luck, you will never be able to get your google page back on your hand. They continously sending me a request but make sure to reject if you dont want your google page to be screwed up.

Im in town visiting my mother and decided to order Chinese food from Beyond Menu. Well a couple of minutes after I completed my order, I got two back-to-back calls from a (630) area code. Like most people, I dont answer calls from unfamiliar numbers with unfamiliar area codes. I waited for a voicemail to figure out who it was, but never got one. So I googled the number, found it was BeyondMenu and I called back. The rep told me they cancelled my order because their Security reps tried to call me three times (they only called twice) to confirm the order since my billing and delivery address were different. I wanna stress that they didnt leave me a voicemail either time they called, so had I not taken the initiative to google the number and call back, Id be waiting all night for food that would never come. Extremely unprofessional and, in my opinion, a dumb business process since Id assume its not uncommon for someone to order delivery while at an address other than their actual residence. If they truly cared to confirm, they couldve left me a voicemail and/or waited maybe 2-3 minutes for a callback before hastingly calling their vendor and having my order cancelled. Also, if they suspected someone unauthorized used my card to place the order, I dont see how calling the phone number from the order form (which would presumably be that persons phone number and not the phone number of the person whos card was stolen) is a sensible way for Beyond Menu to confirm that the use of my credit card was authorized and legitimate.

Well, I asked them to reprocess the order and they said they couldnt. That I had to call the restaurant directly. What a waste of time. The advantage of online ordering is supposed to be a convenience but in the end I had to call it in by phone anyway.

I have ordered lunch from Beyondmenu since January2020. It was quick and convenient for my lunch break. The restaurant I would order from was Nagoya Japanese Steak House in ANDERSON SC. Today I ordered as usual and went thru the drive thru to pickup. I didn't look at my order until I got back to my office bc I made several purchases today. Two staff did not have the spring roll that was to come with the meal as seen online. Therefore, I called and asked about this. I was told bc of COVID-19 they no longer offered the Spring Roll with the Lunch Specials, but it was still listed on the online menu as if the Spring Roll was still offered with the meal. After making sure I address my Coworkers issues with the Restaurant. I then begin to eat my lunch, in which I ordered the 6oz. Chicken Teriyaki. It was Hibachi and not Teriyaki. I ended up getting busy and was unable to call back until I got off work. I called and talked with 3 people about this matter and 1 person was the owner of the Restaurant. We went back and forth until I finally told him that he has lost a customer and that I would also be writing this review. It amazes me that people are actually making donations to keep small owned restaurants open during this Pandemic, but you have owners like this that only take complete advantage of situations such as COVID-19. If you are going to change your menu, then you need to start online bc this is where most meals have been ordered since States has shut down. I will only go back to those restaurants that have not taken advantage of Customers during trying times such the current COVID-19. I also tipped the person that waited on me at the window and I truly wish I had not. I tried to get my credit card company to remove it and to only pay what I actually owed. They said they could not, but a lesson learned to always check my bag before I pay bc if I had then that food would have been left at the Restaurant on this good day.

This review is BOTH for BeyondMenu and the www.princetonteriyakiboy.com who were both at fault. I placed my order on the www.princetonteriyakiboy.com site which is affiliated with BeyondMenu. It was my thought that it would save time to make the order on-line as I concluded some other work.

After placing the order, I printed my receipt as a checklist. When I arrived at Princeton Teriyakiboy and viewed their displays along with menu, I was shocked to observe that the BeyondMenu prices were 20% to 30% higher. I told my issue to the cashier, who happened to be the owner. She explained that BeyondMenu marks up the prices 20% to 30% (which was later found to be NOT the truth).

At that point, I called BeyondMenu to come to some compromise. They stated that the prices were set by Princeton Teriyaki boy and they would call to resolve the situation. After two phone calls and along with some back & forth where BeyondMenu blamed Princeton Teriyaki boy for the pricing (found to be the truth). I decided to return to Princeton Teriyaki boy and resolve the matter with BeyondMenu on speakerphone.

After some debate, Princeton Teriyaki boy's owner (the cashier) finally stated that they (Princeton Teriyaki boy) set the prices which were 20% to 30% higher than the menu but stated BeyondMenu is the place where I would need to obtain a "compromise" because they retain the money until the close of the transaction (NOT sure if that was the truth). BeyondMenu did NOT provide a compromise nor worked with Princeton Teriyaki boy to obtain some middle ground (some of my money back).

As a result, I would NOT recommend using BeyondMenu or going to Princeton Teriyaki boy.

Podría darles mas estrellas porque mi relación como dueña de restaurante no ha sido mala, pero el simple hecho de que te roben la cuenta google my busines s y el dominio con la finalidad de hacerr una pagina web sin mi autorizacion no los hace digno de mas estrellas porque al intentar recuperarlo la unica solucion que te ofrecen es la venta de la pagina web que no autorice y que dista de la imagen corporativa del restaurante, no tengo control de cuenta de google my bussines ni del dominio con el nombre de mi restaurates gracias a ellos, y por lo que he leido la cosa se pone peor si los elimino. Los dueños de restaurantes afectados deberíamos unirnos en esto. No es posible que yo no tenga como enterame si un cliente deja un review ni les pueda responder porque ellos tienen el control, deberian aprender de sus colaboradores como grubhub, eat24, delivery.com que crean la pagina pero bajo el dominio de su pROpia compañía... OPORTUNISTAS

Don't order through Beyond Menu.

I just ordered food from my local Indian restaurant online with the option to pick it up and when I got to the restaurant the owner of the restaurant told me to not use Beyond Menu because I paid $30 extra on my order than I would have if I ordered directly from the restaurant because they up-charge for commission.

For example my chicken curry was $24.99 and the restaurant would have charged me $12.99. This is deceptive marketing on behalf of Beyond Menu because they don't give any warning to let you know that you're about to pay $10 extra per dish when ordering through them. I called and spoke with somebody in customer service and they told me they wouldn't give me a refund so I kept on pushing and they said a manager will call me back. I'm hoping they will do the right thing. I understand an up-charge for delivery but pick-up should never be extra.