Biblio

They said September 5th as the latest date it would arrive.It's the 23rd and I have emails and not a book.
No tracking number. Just money gone.

In my first experience with Biblio.com, I purchased two books from different sellers. One book arrived within the specified time frame and in excellent condition. The other, however, has still not been delivered a month after the order was placed.

When the book did not arrive as promised, I communicated with the vendor and requested a tracking number. I was given a number that is invalid and cannot be tracked and was asked to wait another week. I waited a week and when it did not arrive, I contacted the vendor and requested a refund.

The vendor did not address my request for a refund and simply "requested" that I wait another week. I contacted Biblio to request their assistance with obtaining a refund, and they forwarded my message to the vendor who again simply responded with a "request" that I wait another week.

At this point, I feel I have waited a reasonable amount of time and then some. Further, since I was given a useless tracking number, I feel I have a valid reason for requesting a refund. I'm not sure how Biblio operates internally, but it seems like if a refund is dependent entirely upon the vendor's choice, customer service is lacking.

While neither Biblio nor the vendor was "rude" per se, the complete disregard of my reasonable request for a refund is not acceptable. My bottom line is that if you purchase from this company, there is a possibility that some of your experiences will not go well. In my case, it was a 50-50 chance of not getting my order.

Further, when things go wrong, you will have to continue to deal with them over extended periods of time, and the outcome is uncertain. This is sad because I liked the fact that Biblio indicated it has a socially conscious business model, which I liked.

I wanted to give a chance to a company other than some of the big book sellers, and it's sad how poor the customer service is by comparison. I would not recommend, and I will not purchase from them again.

Book came on time and in great condition. Excellent! The price was good too :) I would definitely use this seller again.

Clear labels to indicate quality, format, 1st editions plus seller ratings, location, shipping cost at a glance.

Book arrived promptly but dented/bent (poorly packaged in mylar envelope, no protection) AND not as advertized.
"Dust cover intact..." NO dustcover.

Great transaction. Order processed quickly and efficiently and book received in great condition. Thank you.

Shipping on the order place was quoted 7-14 days. A request for a tracking number was ignored. Book finally arrived on day 30.

I ordered a book and on the day it said the order went through with my account, now the order is nowhere to be found and I have no book coming.

Not overpriced and prompt delivery.
I will definitely use Biblio again for books that are out of print.

Dont use this company. They sold me a counterfeit book which I cannot re-sell. Now they wont give me a refund. Horrible company.

First, let me say that the majority of the bad taste left in my mouth is from one of their sellers, COLD BOOKS. They list themselves in NY and they may have someone there who deals with their returns, but the company is almost assuredly in New Delhi, India, which is where my "ships from NY" book arrived from. I ordered two books and never received the second. I never received a tracking number, and the original tracking for the first book was for 1 piece only, and yet they claim the second book was sent (it never was; see below).

COLD BOOKS has horrible customer service, they are listing AND SELLING books they don't have, they respond with non-intelligible emails that skirt around the issue and they try to waste your time/wear you down, at which point if you're still hanging on they will now issue partial refunds and pretend they don't know what you're talking about.

Having said that, Biblio is also not without fault in this. They were reluctant to get involved, instead forwarding my emails directly to Cold Books despite me feeling that they should be contacting their sellers directly for resolution. After 4 emails directed to Biblio customer service I finally had to say enough is enough, and I had to suggest that I would be reporting them to the Federal Trade Commission for online shopping fraud. At this point my complaint was finally escalated and a refund released (which took another 4 days to land in my account, but I did receive it).

A friend of mine ordered the same book from Cold Books and had the same runaround; they accepted her order, but then sent her the wrong book and even that was a used copy when she ordered new. They offered a partial refund only if she sent the book back and paid for shipping herself. She too, had to escalate this to Biblio and just today got her refund in full. Neither of us will order from Biblio again.

I think Biblio has some things to learn about more immediate customer service resolution, but more importantly I hope they have removed Cold Books from their sellers list. If they have not, then I would be suspicious about ordering from anyone on their site because it may well be just more of the same.

I was very pleased with the condition of the book. I was happy to receive it as quickly as I did, and the speed was pleasantly surprising.

I've found books I haven't been able to find anywhere else! Just great service. Well done Biblio! N

They are not a valid website. DO NOT ORDER FROM HERE. REPORTING THEM!

O STARS... SCAM SCAM SCAM. SCAM