BiggerBooks

The website is easy to navigate and showed they had the book I wanted, however they didn't actually have it. After I placed the order, I received an email update a day or 2 later saying they were looking for the book, then another update a few days after that saying they didn't have the book, and cancelled the order. I received my refund within 2 days of the cancellation email. Their email communication is great and the refund was very quick. It's unfortunate that they say they have a book when they really don't.

Ordered a book in Mid-December and I still have got nothing. All I get is excuses. You have the product or you don't. Never experienced this with an online retailer. I have several emails with excuses but still no idea when I will get product. I decided to cancel the order after not receiving update or product.

Run as fast as you can away from this business. I ordered a book from the company and was immediately charged for the book and shipping. Two days later, the company advised me that it did not have--and could not get--the book I ordered. The company then refunded the price of the book but has refused to refund the shipping charge. I have contacted the company twice, but it insists that it cannot refund shipping charges. It takes this position even though, as I have twice pointed out, it never shipped anything. What a racket. With this pattern, it seeks to steal money from customers by taking orders for books it does not have, and then keeping the shipping charges for items it never ships.

Bigger Books refused to refund my purchase. I waited close to 2 weeks for the book to be delivered. When I finally was informed that my book had arrived it was not where the post office said it was left. I messaged bigger books 3 times before finally getting a response informing me that because it was marked as delivered I was refused a refund, even though I had not received the item. The book was already late by a week it was supposed to arrive on the 6th but was not even processed until then. I thought I had found a reliable source to get my books, how wrong I have found that assumption has been. I ended up purchasing the book again from eBay who delivered my book in two days. Waiting for this purchase that I never received cost me more than what I got it for on eBay and made me 3 weeks behind in my class. I will never purchase another book from this site again.

The seller sells items that they do not have in stock, and they do not contact you about it. They also cancel orders without notice, and again, they do not contact you about it.

Researching reviews, these are common complaints among buyers. I will be cancelling my order for a refund.

The BiggerBooks website showed that the book I wanted (Steven K. Roberts's "Computing Across America") was currently available at a good price. I placed the order and paid. Several days later I discovered that my order had been cancelled and my money refunded -- without explanation. The website still shows the book to be available. I don't want the refund; I want the book! Why was my order cancelled?

I ordered 2 separate items off Bigger Books. The first one took 3 weeks, which I was expecting. The second one took 6 weeks. After 3 weeks the tracking stated it still hadn't shipped so I had to purchase it elsewhere. Further, when it finally did arrive, I had to pay $30 to ship it back (which was in their policy, I live in Hawaii). When I received my refund, it was $25 less than what I paid for. So altogether I lost $55 and had to go through the headache of obtaining my book from somewhere else and trying to get in touch with Bigger Books, which took several tries. Wish I had just ordered from Amazon in the first place.

I am very happy with the ease of finding and ordering the books I was looking for. On top of that, the customer service was responsive, polite, and very supportive in helping me to correct a shipping mistake very quickly. I felt listened to and that the service representative was a caring person who want to help me with a mistake I made when ordering the items. She could have said no, but it seemed to me that saying yes made her as happy as it did me. Great job.

I ordered a book that showed as in stock on Dec. 7. As of Dec. 20 it still had not shipped. CS said there had been a delay from the publisher, but BB apparently couldn't be bothered to email me that info. I canceled the order and got it from Amazon instead. I try to give my business to other companies like BB but they are often unreliable. Lesson learned.

I would say that although I was sent the wrong addition of one book and they both were too late for my class, the people I talked to on the phone were very courteous, and helpful. My 2-day shipping was refunded, and I was able to return the books, It just was a stressful start to my class to not have the books.