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BiggerBooks

Overview

BiggerBooks has a rating of 3.2 stars from 605 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BiggerBooks most frequently mention good condition and timely manner. BiggerBooks ranks 6th among Textbook Rentals sites.

service
170
value
29
shipping
26
returns
20
quality
580
This company responds to reviews on average within 18 days

Instant Feedback

7,044 reviews
How would you rate BiggerBooks?
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Minnesota
1 review
0 helpful votes
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DO NOT PAY FOR EXPEDITED SHIPPING
February 3, 2022

I paid $7-$8 for expedited shipping, only to have it arrive 5 days later than the date indicated for that option. It actually arrived in the free-shipping window, which was more than a little annoying, because the only reason I paid the extra money was because I needed the book quickly.

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 4, 2022
Michigan
1 review
0 helpful votes
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Thanks for the book
September 18, 2023

It was fairly east from start to finish. I did a google search trying to find a website that sells and rents books for my college. I did some price comparisons and time of delivery. Bigger Books was my choice this time.

Date of experience: September 18, 2023
Michigan
2 reviews
0 helpful votes
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Ordered a book and then it was cancelled
September 15, 2023

I ordered a book and the transaction went through and I received confirmation. A few days later I noticed a credit for the purchase amount. The book never shipped and I never received any word as to what happened or why. I attempted to chat with the company and it kept kicking me out. I ended up finding the book cheaper somewhere else at the end of the day.

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 16, 2023
New Jersey
2 reviews
0 helpful votes
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The right book and within a fair time shipment.
September 1, 2021
Updated review

I got a coupon and I save a couple dollars.
When I was comparing prices, BiggerBooks had the cheapest price.
At first, I was a little bit nervous because this is the first time that I order a book from BiggerBooks.
However, they sent me the right book as expected, and ontime.

Date of experience: September 1, 2021

I got a coupon and I save a couple dollars
August 24, 2021
Previous review

I got a coupon and I save a couple dollars.

Date of experience: August 24, 2021
California
1 review
1 helpful vote
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I found this site and glad I did. Saved money and easy to navigate. My turn around time was fast and easy. NO stress at all.
I recommend this site who needs books.
Affordable prices and huge inventory.

Date of experience: August 17, 2017
Beth C. BiggerBooks Rep
over a year old

Thank you so much Sally!

We look forward to serving you in the future for your textbook needs!
-Beth

New York
1 review
0 helpful votes
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Misleading!
June 9, 2023

Said they had my book. Took my money. Five days later they write to say they can't "procure" the book! Why say you have something when you don't? Why charge an account before an item is shipped? Misleading.

Date of experience: May 10, 2023
California
1 review
0 helpful votes
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Book purchase
February 25, 2023

I ordered the book from Bigger Books because it was shown
As available. After ordering the book, I got an email,not the same day, that the book would be delayed due to the supplier.
Once I received the book, the paper cover of the hardback book was scrunched and torn.

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 26, 2023
Colorado
1 review
0 helpful votes
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Horrible business practices
June 9, 2023
Updated review

Horrible. Canceled my order and sold the book to someone else. I ordered this book 2 days after the author died. It sold out everywhere. Not even an email saying my order was cancelled. I tried to check shipping and had to call to find out. 0 stars, still can't find a copy. To my knowledge it was in the mail. No excuse to just cancel my order and not contact me. Still on my credit card statement, and have not been refunded.

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 10, 2023

Fast amd easy
April 26, 2023
Previous review

Fast amd easy

Date of experience: April 26, 2023
Colorado
1 review
0 helpful votes
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I wouldn't recommend buying from biggerbooks (aka ecampus), tried ordering a graphic novel that I was looking for a part of a year and a few days later order has been cancelled. A complete waste of time but luckily I found the same graphic from another site for less money. First time customer and I no longer will buy from biggerbooks or ecampus.

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 23, 2022
Michigan
1 review
1 helpful vote
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Beware!
March 27, 2022

I purchased a book for $40. I used the book for a 7.5 week course. When I attempted to return the book I was offered $4.40. However, their policy is the minimum return has to be $5.00. I now know why I usually use Chegg for my textbooks. This was my first and last time w/BiggerBooks. Beware!

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 25, 2022