BiggerBooks

I ordered a book to rent from this company for 35 dollars. I had not received an email that book had shipped. At this point it had already been two weeks. I finally email customer service asking where my book was? They stated because the information of the billing and shipping information didn't match they had canceled my order. They never sent me an email stating that it was canceled. They never even reached out to ask questions. My mom and dad are divorced. That's why it doesn't match. Then they said it's not that they didn't believe I was being honest but they have to protect customers. Am I not a customer? Then they offer me 5$ to apply to my next order. Again what's bothering me is that they didn't even notify me right away when the order was canceled.

Really 5$ I need this book for school, school started already. They should've offered to repurchase it for me or expedite shipping. For 35$ if I was a thief I would have bought the book. This is my education, how inconsiderate of a company who's clientele are all students.

Do not order from here if you need something in a timely manner. No communication regarding the status of this book and it's been weeks. Why do you take payment for a book that isn't in stock?

It was easy to find my text book, I needed it in a hurry because my class already started, I had the option here for two day delivery, which I truly appreciate.
Thanks

My order was cancelled with no explanation and when I tried to inquire about it, I didn't receive a response. I was ignored completely aside from these surveys.

I could not get the book I ordered to download off the site immediately after I ordered on June 28 and now I can't even get logged into the site

I got my book within a week of ordering, and it's in great condition even though it's used condition. And I saved roughly 100$ by going through this site. I'm happy! :)

I have tried multiple times to find out the status of my order to no avail. I have not gotten a response from Bigger Books. This has been a very negative experience.

$10 cheaper than I could find it on Amazon. Very good condition, as described. Shipping was slow, but it was free, and it arrived on time so that worked out well enough.

I ordered a $150 textbook and paid for expedited shipping. I was sent the wrong book. I then chose to order the textbook from a different company because I was told I would not be sent a replacement from BiggerBooks until I had returned the incorrect book. By this point I was in a time crunch because my daughter was starting school and needed the book. I mailed the incorrect book back two days after I received it. Two weeks later I had not received a refund. I tried calling the company. There are NO customer service representatives available by phone. I did the live chat on several occasions, spending HOURS of my day waiting in line to speak to someone. I finally chatted with someone who informed me it would take up to 7 days to re-shelve the incorrect book and then another THIRTY days to receive my refund. 30 days? Absolute nonsense. This was a mistake made by the company. They sent me the wrong book. Now they're holding $150 plus almost $20 in shipping fees for THIRTY days. Horrible customer service. Horrible response time to emails, etc. No regard for the customer's time. Very disappointing.

Product arrived as expected.
The oversized cardboard wrapping caused the mail carrier to bend the product.
Next time, I wish more size-appropriate packaging would be used.
Thanks!