BiggerBooks

The books I bought were worth the $5 I paid, but if I had known they were marked with highlighter so much I would have rather paid $10 for a nicer copy. Wish there was a description.

Was informed after my card was charged that the book was out of stock, and have received neither the book nor further updates but emails as though the transaction is complete

Ordered a book for an extremely important college course and even paid extra for 2 day shipping… about a week later I was advised that the book had not even yet been delivered. Since it took longer than what I paid for, I ended up buying the book somewhere more reliable. Finally when the book came in from this company, I had no choice but to return it because it was a waste of money. I was within my return deadline and was advised I would get a refund. A month went by and still no refund. Contacted customer service just to be told my refund will come in within another 60 days. I was also advised because of this inconvenience that I would receive $10 credit, which I never received. It's been about 60 days and still no refund. Emailed customer service again just to be told I will not be getting my refund because of damage to the cover and bent pages… this company had to book longer than I even had and it was in perfect condition when I sent it back. Of course blame the customer right? Sent my email and have been going back and forth about this issue and was told that I received an email about all of this almost a month ago. I did not. Then I was told to check my spam and trash… that was the first thing I did. I received no email about not getting my refund. Overall, this place is a scam. May seem cheap but they'll do anything to blame their customers and make it seem as if theyre never doing anything wrong. And yes I will be bothering customer service until I receive my money back!

Easy shopping experience. Best price around. Quick delivery. Book was in pretty good shape.

I needed my book for school so kind of bull$#*! that it's so late, I can't do the homework for my class without this book! And neither of my emails to support have gotten a response.

Because my billing info was "irregular" (?) my order was cancelled and I was NOT notified. It was falsely marked as "delivered" and I guess no one was planning on ever telling me that it was cancelled? Now, I have to try to order it again, and the books are now MORE EXPENSIVE THAN WHEN I ORDERED THEM THE FIRST TIME. This is the worst site and the worst customer service and I've had a terrible experience with BiggerBooks. I recommend purchasing books from ANY other site.

The order was cancelled before it was to arrived. It was shown to be available through your site, but it was not.

I ordered a book for class and when I checked on the status the order had been cancelled. I was never notified about the cancellation or given a reason. Had to scramble and get my book elsewhere.

I got a used book and it seemed brand new honestly but I paid 25 bucks extra cause I need it next day for school. And even tho paying for next day shipping... it was late!