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BiggerBooks

Overview

BiggerBooks has a rating of 3.2 stars from 605 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BiggerBooks most frequently mention good condition and timely manner. BiggerBooks ranks 6th among Textbook Rentals sites.

service
170
value
29
shipping
26
returns
20
quality
580
This company responds to reviews on average within 18 days

Instant Feedback

7,044 reviews
How would you rate BiggerBooks?
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Pennsylvania
1 review
0 helpful votes
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Very happy with purchase
July 30, 2023

I knew the book I was looking for. Ordered it. It was shipped promptly, was an excellent condition. Very happy with my experience. Highly recommended.

Date of experience: July 30, 2023
California
2 reviews
0 helpful votes
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Return book refund
June 5, 2023

I am disappointed. I bought a book for classes and I paid for expedited shipping to get it before class started and it did not make it. I had found another way to have the book for class. I spent a lot of money to get the text book. I returned it right away. It has been 4 weeks since I returned the book and I still have not got the refund. The return policy on the website fails to mention... which I was just told over live chat text, since they do not have a phone number to call. That after they get the book, processing take 2-3 week. The return policy on the website does not mention anything about a 2-3 week processing time for the book return. Well, then what happened to my book, if it is just sitting in processing? I was told that the book was received on 06/26/23. At first I was told that my book was a rental, it indeed was NOT a rental. I am confused why it is taking so long to process. I literally received the book, opened the package placed the return paperwork, placed the return label and shipped it back.

Date of experience: June 5, 2023
California
1 review
0 helpful votes
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It was good.
March 7, 2022

It was delivered on time. The quality of the book was fair, but it was as expected. I just hope that next time I'll get a book under better conditions.

Date of experience: March 7, 2022
Erin C. BiggerBooks Rep
over a year old

Thank you for choosing BiggerBooks!

Nebraska
1 review
0 helpful votes
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Confusing
October 12, 2021

Unsure of when it would be available or how long it would take to rreceive. No way to track it seemed. Happily received today and looks like a great book. Thanks!

Date of experience: October 12, 2021
Erin C. BiggerBooks Rep
over a year old

Thank you! -BiggerBooks

Illinois
1 review
0 helpful votes
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How do I return this?
April 19, 2023

I ordered the book. Amazing.
I received the book. Incredible.
This book is rented, though, correct? So some instructions on how to return it would be helpful.

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 20, 2023
Texas
1 review
0 helpful votes
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Book
October 29, 2021

I was look for a textbook online and found bigger book. They have the book that I was looking for and I gave it a try. Received the book on time and in good condition

Date of experience: October 29, 2021
Erin C. BiggerBooks Rep
over a year old

Thank you for shopping with BiggerBooks!

New York
1 review
0 helpful votes
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Mosby's Nursing Assistant Video
August 14, 2021

Would of liked training video. You credited my cc but you did not credit the full price. The total price was 83.98 yet the total amount credited to my cc is $73.21.

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 15, 2021
Colorado
1 review
0 helpful votes
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Good prices and selection
September 3, 2021
Updated review

Good Prices. They have the right selection of books for the right price. I like that they have several options of types of books, including digital copies with audio.

Date of experience: September 3, 2021

Good Prices
August 26, 2021
Previous review

Good Prices.

Date of experience: August 26, 2021
Florida
1 review
3 helpful votes
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Don't buy from them
August 21, 2020

Not only did a book the said was in stock not in stock. When the finally sent it. The box was empty and the didn't have a book or even my book to resend. It took a month to not get my book.

Date of experience: August 21, 2020
New Mexico
1 review
0 helpful votes
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Bad picture
October 29, 2023

Wanted Systematic Theology, picture on screen showed that, got the workbook instead. Now it cost me 113% of a book to return them. Next time I will use Amazon.

Date of experience: October 22, 2023