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BiggerBooksReviews 636

3.2

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From the business

Save big on the college textbooks you need this semester at BiggerBooks. Free shipping on orders over $59 and a 25 day worry-free return policy.


biggerbooks.com
Founded in 1999
Lexington, KY, United States
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BiggerBooks Reviews Summary

BiggerBooks has a rating of 3.2 stars from 636 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BiggerBooks most frequently mention good condition and timely manner. BiggerBooks ranks 6th among Textbook Rentals sites.

service
169
value
29
shipping
26
returns
20

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6,983 reviews

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Illinois
1 review
0 helpful votes
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Great Experience
July 19, 2021
Updated review

Easy and reasonable! I would definitely use them again!

Date of experience: July 19, 2021

Easy and reasonable!
July 12, 2021
Previous review

Easy and reasonable!

Date of experience: July 12, 2021
Nebraska
1 review
0 helpful votes
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Quick and easy!
July 17, 2021
Updated review

It was easy to use and everything arrived on time and in good quality!

Date of experience: July 17, 2021

It was easy to use!
July 10, 2021
Previous review

It was easy to use!

Date of experience: July 10, 2021
New York
1 review
0 helpful votes
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Mosby's Nursing Assistant Video
August 14, 2021

Would of liked training video. You credited my cc but you did not credit the full price. The total price was 83.98 yet the total amount credited to my cc is $73.21.

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 15, 2021
New York
1 review
0 helpful votes
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This site consistently beats the rental book prices from other sites and ships quickly.

Date of experience: June 29, 2021
South Carolina
1 review
0 helpful votes
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I called before ordering to ensure that the book covers pictured on the site were the covers of the books I was ordering and was told that they were. I ordered three books and the two that I have received so far have the wrong covers.

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 25, 2021
Turkiye
1 review
0 helpful votes
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سعيد جدا
June 20, 2021

جديد في كل انحاء العالم وكل عام واعضاء ومحباين شركة جوسيان اعلاميه في مجال التسويق الاجتماعي من منزلي نعم شكراً

Date of experience: June 19, 2021
Illinois
1 review
0 helpful votes
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Found what looking for. 9
June 18, 2021
Updated review

Found what looking for. Had a bit of trouble deciding between different choices. Ordered two. One unavailable. Very happy with what was received.

Date of experience: June 18, 2021

Found what looking for. 9
June 3, 2021
Previous review

Found what looking for. 9

Date of experience: June 3, 2021
Texas
9 reviews
3 helpful votes
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All good, recommend
June 10, 2021

I'm happy to find this website - it mostly like e-library or something. The idea is great, actually, I saved money with this website, but my advice to improve, or renovate the website design and functionality. Thanks!

Date of experience: June 9, 2021
New Hampshire
2 reviews
1 helpful vote
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Billed me, never had the book, took over a month before they reversed the charge.

I ordered the book, they immediately charged my credit card. The book never shipped. They never had it. Over a month later they finally credited the credit card. I still do not have the book.

They should:
1. Charge the credit card when the book is shipped.
2. don't sell books they do not have and can not quickly get.

Not really rocket science, but too much for them.

Date of experience: June 7, 2021
Texas
1 review
0 helpful votes
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Great service
June 6, 2021

Great service overall, quick shipping and feedback from seller

Date of experience: June 6, 2021
Ohio
1 review
0 helpful votes
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On point
June 2, 2021

The book I ordered was back ordered and I had to wait, but it was like that on several other book seller sites.

Date of experience: June 2, 2021
California
1 review
0 helpful votes
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Bargains galore!
June 2, 2021

While shopping for my college textbooks I stumbled across some other non-fiction books that I had been meaning to read, one of them for only $0.98! I added them to my order and they came in lightly used but overall good condition. The books were packaged well, and when it's time to return rented books they send you a shipping label.

Date of experience: June 2, 2021
California
1 review
1 helpful vote
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I placed several orders through the BiggerBooks website and each order was cancelled. The latest Order #******* Cancelled.

Date of experience: May 27, 2021
Colorado
1 review
0 helpful votes
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I googled the ISBN and you found it and for
May 21, 2021
Updated review

I googled the ISBN and you found it for a good price here. It was hard to find this specific package/price anywhere else

Date of experience: May 21, 2021

I googled the ISBN and you found it and for
May 11, 2021
Previous review

I googled the ISBN and you found it and for <$

Date of experience: May 11, 2021
Wisconsin
1 review
0 helpful votes
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Book
May 19, 2021

I just let you I send the book back, because I dropped the class

Date of experience: May 19, 2021
Maryland
1 review
2 helpful votes
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Sketchy!
June 17, 2021

On 05/08/2021, I purchased 4 books from BiggerBooks/eCampus for a total of $673.92. This included a shipping charge of $29.96. At checkout, I selected 2-day shipping for $29.96 (even though this price is much higher than the price displayed on their shipping information webpage). The shipping service level below this is expedited shipping (1-5 days) for $7.99. Upon review of my tracking number, I realized that they still sent my package at the "expedited" or UPS Ground service level, even though I selected and they charged me for 2-day shipping. This is a $21.97 difference. I called BiggerBooks/eCampus and s/w a rep named Laikyn L. I explained the discrepancy to her. Her response was that if my package gets to me within 2 business days, then that's still considered 2-day shipping. And she wouldn't put a manager on the phone. They are charging for 2-day shipping but still shipping 1-5-day ground! They're pocketing the difference! This is illegal!
A supervisor called the next day and refunded me the shipping difference of $22.00 after trying to offer me a store credit (like wtf?), but the fact that they are doing this is so sketchy. I don't trust them.

Date of experience: May 18, 2021
Florida
1 review
0 helpful votes
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I always check the prices of my books with them last. 99% of the time the have the better price than the others. The website is easy to navigate and the books are in good conditions. It's funny how sometimes I can't find a book at another website to either rent or purchased but I always find it here. Anyway make sure you send your books back 3 days in advance "not the day before the due date or on the day of" if you are a renter otherwise keep an eye on your credit card because sometimes the book arrived late at their facility even though you send it before the due date so you will get charged.

Date of experience: May 17, 2021
California
1 review
0 helpful votes
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FAST DELIVERY!
May 11, 2021

WOW Hello, that was so nice! I got my book under 48H of my order
That was SUPER APPRECIATED considering its my first time using your site. I was a little
Nervous. I needed this book for my summer class and needed to start readying asap.

Date of experience: May 11, 2021
Texas
1 review
0 helpful votes
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Fast delivery
May 7, 2021

Good prices, affordable shipping and it arrived Good condition and arrived early

Date of experience: May 7, 2021
Colorado
1 review
0 helpful votes
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Ehh
May 28, 2021

It came busted. The spine was literally off the book. SO i dont know what to and hot fix the book. I

Date of experience: April 28, 2021