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BikesDirect has a rating of 3.2 stars from 566 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BikesDirect most frequently mention customer service, perfect condition, and next day. BikesDirect ranks 4th among Bicycle sites.
BikesDirect is the real deal.
I got the 2011 Motobecane Super Strada road bike.
SRAM Apex groupset, fast shipping--signature required due to high amount.
Date of experience: March 7, 2011
You guys have a great website, and the bike I ordered was top quality! Thanks for taking the time to answer my questions!
Date of experience: May 24, 2019
1. I purchased a Motobecane CXX from Bikes direct. Steel cyclocross frame and SRAM Apex components for $800. What a bargain. This bike is very nice, nicer than the two bikes I used for years and sold last month, a 1990 Bridgestone RB-1 and a 2007 Salsa El Mariachi. Granted both of those bikes are different than the CXX. I've been commuting on it every day for four weeks now, first week 28 miles/day then 13 miles/day. This is the perfect commute bike. It might be the perfect everything bike, unless you race *competitively* or weigh your bike more than you ride it.
2. The purchase was very smooth, I appreciate that they take the extra steps to verify identity.
3. Packaging was very good, everything was secure, nothing was going to get damaged in shipping unless some there was some real abuse by the carrier.
4. Very easy to assemble, but to be fair, I've put a half dozen bikes together from parts. I think it might be a bit daunting for someone not mechanically inclined.
5. I'd bet most of the bad reviews are from competitors selling the same thing with a name brand sticker on it for a lot more.
6. The website could use a redesign. It works well, but it looks old. That's why 4 stars, really the shopping experience and bike I purchased deserve 5 stars.
Date of experience: November 2, 2013
I purchased the Fantom Pro TI 29er. It took 4 working days to arrive, which I thought was very reasonable. The only reason I didn't give 5stars is in my opinion there was more than 90% assembly. Besides seat, disk and wheels the front caliper and rear deraileur also required assembly. The rr deraileur high and low stops were adjusted. It took some time to get the proper cable setting and B tension setting, but there are good videos on YouTube. It took about 45 minutes to assemble and 1.5hrs to tune everything to my liking. The shock needs to be set to your weight and the Rock Shock pamlet that was provided does not give any PSI recommendations. Rock Shock's website has recommendations. Took it out on the trail and the bike is very fast. It carries speed much better than my 26 Stump Jumper FSR. I am glad I purchased from Bikes Direct. I saved money and learned how to tune the gears. Now as the cables and chain start to stretch, I am confident I will be able to adjust them on my own saving more money and time.
Date of experience: May 22, 2015
Did a lot of research when buying bike for wife. Fuji made a 44cm unlike many current manufacturers who seem to be eliminating different bike models from their lineups during tough economic times. I am no cyclist but read a lot of proper fitting, sizing, had her on my bike to see shoulder width, basic stuff from what I read on internet sites. I checked her inseam, measure arm reach, basically at 4'11 she needed 44cm frame or a bike with 650 tires. I didn't want a 650cm tire for her even though it would have worked, I just thought she could be comfortable on 700s. Plus most bikes with 650 for females are very expensive (over $900) my budget was $500 and bikesdirect totally came through. Perfect fit. She actually said that never in her adult life has she felt so comfortable on road bike. Local bike shop did build and they were impressed with bikesdirect product and price. Bike was packaged well, arrived quickly, customer service was easy to contact through email and phone. I would definetly buy again. Wish they sold kids bikes.
Date of experience: December 4, 2012
Good bikes at a very reasonably rates i like the way they treat their customers. Good job keep up the good work.
Date of experience: May 29, 2021
Great bike, my younger brother was so happy when he had got his Gravity Nugget 20. I like it as well.
Date of experience: March 28, 2021
Ordered a Diamondback Overdrive, it came earlier than quoted. Gears were perfectly adjusted out of the box, and assembly was simple.
Date of experience: August 2, 2016
I needed a bike in a hurry and they delivered - couldn't ask for more - thank you! Hopefull the bike lasts a very long time
Date of experience: December 21, 2020
I'm handy. BD.com is great with follow up service. Larry, he #1!... #11?... no numba1
Be Kusssh
Chandler, AZ!
Date of experience: January 23, 2018
Bikes Get FREE Shipping* Sitewide and Up to 60% Off New Bicycles with Full Factory warranties
Bikesdirect.com has been selling high quality bicycles on the internet for over 15 years.
Longer than many bike shops near you.
Bikesdirect sells thousands of bikes every week and takes pride in caring for our customers before and after the sale. We'll do what it takes to make customers happy as long as it's fair and reasonable.
Having issues with your bike? Please contact us at bd4servicecenter@aol.com or call 904-249-2453 Mon-Fri 9a-5p EST. Any customer that is not satisfied with the bike within 30 days can return it per policies.
We carry the widest selection of bicycles imaginable. Road Bikes in Titanium Carbon and Aluminum, Titanium or Aluminum Mountain Bikes, 27.5 and 29er MTBs. Full suspension and hardtails, Comfort, Hybrid, Endurance, Gravel Race/Grind, Cyclocross, Triathlon bikes. From entry level to professional level bikes equipped with Shimano or SRAM that could easily crush Leadville or the longest Tour de France route you can think of.
We believe in bringing you the best deals possible - some are almost unbelievable! Shop and Save Now
(FREE SHIPPING SiteWide *48 States)
Thank you for choosing Bikesdirect.com
Bikesdirect.com has been selling high quality bicycles on the internet for over 15 years.
Longer than many bike shops near you
Over 15 years ago, Dr. Mike Spratt, a college professor, decided to combine his interest in bicycles, computers, and the internet into bikesdirect. Since then, over 100,000 cyclists have chosen to save on high grade bikes by purchasing from us. The model of low-cost, high-volume, direct sales of bicycles via the web has worked well enough that many other sites have emulated bikesdirect. We are all very happy when cyclists get a great value of a bike that they can enjoy, no matter who they purchase from.
