Bloomex AU

I sent my DIL some flowers as she just had an operation…the flowers arrived late and the total cost including delivery was nearly $90 …the flowers were nothing like the advertised, I realise that maybe not all available but the bunch that arrived were nothing like the photo, about a third of the size and I could have bought a bunch from local supermarket for a third of the cost! Customer care basically dissed my concerns and sent a sorry but not sorry reply and said the flowers were up to their standard…if that's their standard I won't be using again ever..

Fantastic service! I was very apprehensive to use the website as I've never used anything like this before and to say that they exceeded my expectations is an understatement. Ordered 8pm on the 20th delivered before 11am on the 21st and the bouquet was sublime!

Very disappointed with the end product. Flowers looked days old, not fresh. Overall, not using Bloomex again. Not worth the money. I felt embarrassed sending these to my mum in hospital.

Ordered flowers for Valentines Day 2019. Started to get worried when nothing had arrived by 3pm. Attempted to make contact via Twitter, Facebook, Phone and their "Live Chat" (their live chat just flat out doesn't work - everyone just appears to be "next in the queue") to no avail.

In the end I gave up. The flowers did arrive but not till 17:50. In my eyes this is just unacceptable, as the day is over. By the sounds of other reviews I was lucky to get them before 9pm!

Cannot stress enough - DO NOT USE THIS COMPANY.

I ordered flowers for my daughters special birthday but initially she didn't receive them, the excuse being that the address was incomplete which it wasn't. Eventually we agreed on a store credit that she could use and EVENTUALLy the code worked and she ordered roses. She received lilies. Not really a celebratory flower, mostly sent to show sympathy
Also the fact that you pay in American dollars, not pound sterling, is stated but not highlighted so I paid a lot of money for mediocre at best flowers
I will never use this florist again There is plenty of othe choice

I was so impressed with your company and I've told everyone about it! You sent me a really bad batch of peonies and I was ready to trash you on social media! Well that changed completely! I have not stopped singing your praises! I will never order from anyone but you! When I got home not only did you refund the cost of the peonies to my American Express, but when I got home you had delivered 36 stargaze lilies with tight buds that are opening right before my eyes and they are beautiful and will last at least 2 weeks more! Thank you Bloomex! THAT IS AMAZING CUSTOMER SERVICE!

I ordered a "Sympathy Bouquet" which was on one of the half price sales. I paid $50 instead of $100 plus $19.95 for delivery. I presumed that I would get a beautiful bouquet of white flowers (worth approximately $100), similar to the picture shown on their website. A beautiful "Sympathy Bouquet" is meant to lift the spirits of those mourning the loss of a loved one.
When I saw this beautiful (sarcasm) "Sympathy Bouquet" I was horrified and sent a message complaining to Bloomex. I received a reply telling me that they're sorry that I was not happy with the bouquet but you can't always get the same as the photo and that due to Covid, bla bla bla and patted themselves on the back for giving me a $20 voucher towards the next order.
I will never order through them again.
NO RESPONSIBILITY FROM THEM AT ALL!

Picked out a lovely arrangement for Mother's Day flowers were supposed to be delivered in a vase paid extra $$ to have delivered on Mother's Day what was received was a sad bunch of flowers that were not cut or arranged just chucked together and their was no vase was delivered with a loose small mason jar. Was delivered on the Friday even though I paid extra for Sunday delivery. Sent a dissatisfied email and received a reply but it was to the wrong person and even then the pathetic excuses given do not justify this is a rip off company that doesn't deliver what it advertises and definitely doesn't deliver any type of customer service. WOULD NEVER RECOMMEND THIS COMPANY

The flowers I ordered for someone did not arrive and it's been an absolute nightmare to try and get a refund. They are absolute con artists and their website needs to be taken down

My best friends anniversary heart cacti arrived early and in gorgeous shape. Thanks for making her day special with such a great option for celebrating love

Great company. My flowers always come fresh and unblemished literally smelling like they were cut minutes ago. All orders lasted at least 7 days and truly lovely to the end. Highly recommend.

Flowers arrived in excellent condition and as scheduled. Customer service also responded quickly when I had a question after I place the order. Will use Bloomex again!

The flowers are beautiful, and they always come in a timely manner, even when it's close to holidays like Mother's Day! I've ordered at least 5 times from them and have not been disappointed.

Excellent service friendly staff and flowers are always beautiful. I choose Bloomex due to flexible pricing, delivery options, and ease of navigating the website user interface.

Fantastic service! Highly recommend. Beautiful flowers. I ordered it for the wrong date and they were very helpful and fast in responding to my email.

Pleasantly surprised by the ease of ordering variety and competitive prices. I remember this site being pretty expensive when I was younger but glad chase had an offer that made me take a quick look.

This crap company are crooks. No flowers yet no refund. They aren't authorised to refund money but authorised to take money out of your account. Flowers didn't turn up. I rang 6 times. My mother waited to 10.30pm. No card and flowers DEAD. I had to threaten them with court for them to give to my mother. 30hrs later she received her dead flowers for her birthday. I was so embarrassed about this. I'm taking this company to ACCC.and make a report Please everyone ring them on 02 6243 1368. They are crooks. The manager said it was not her problem I received dead flowers at night at 10.30. Now it's my problem for me to make the biggest complaint and get compensation from this horrible company. I was told no refund and no flowers. Isn't this against the law to take money from people and not care about what they are doing. I can't wait to take this to court and I advised for others to do the same

We have been cooperating with this company for a year. On any occasion they make my favorite the most magnificent surprises. The flowers are fresh, beautiful. Everything is always on time.

Was ordering for my mom. As she said the bouquet were excellently performed and delivered to a door. Very glad to hear that because of reading mostly negatives on the web

Bloomex flowers are always fresh and beautiful. I recently sent the white roses arrangement to three of my relatives! Every person described the flowers as "breathtaking "! Works for me!

Flowers delivered on time, they were stunningly beautiful as my favorite. Thank you for such excellent service, honest work the joy you bring to your customers. My girlfriend was thrilled.

Chose flowers (I thought) suitable as a sympathy gesture for my best friend (on the passing of her mum). Delivered but so very disappointed when my friend sent me a picture of what she'd received vs what I thought I'd ordered. Even upgraded at additional cost to ensure a larger display. Started an email trail with Bloomex (*******@bloomex.com.au) expressing dismay - after several email interactions, no resolution - these were the final words 'These flowers are budding, and once they bloom the bouquet will look as full as on the advertised photo. We can assure the florist did follow the recipe of the bouquet, the correct size as well as the right amount of stems were sent. The case here is the budding flowers, the bouquet may seem smaller because of them, as previously stated, it will look much bigger once the flowers fully bloom'. Really, look at the website photo vs the delivered bunch and judge for yourself! The posy was not even nicely put together with a couple of ragged green branches poking out the sides... I am still aghast at sending this to my best friend.

All my purchases have been simply perfect and best of all they lasted way beyond what my recipients thought possible... even sent myself one just to experience flower power!