• Bloomex AU

Bloomex AU

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Overview

Bloomex AU has a rating of 2.2 stars from 611 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bloomex AU most frequently mention customer service, day delivery, and live chat problems. Bloomex AU ranks 276th among Flower Delivery sites.

  • Service
    144
  • Value
    140
  • Shipping
    139
  • Returns
    116
  • Quality
    123
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
10
177
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How would you rate Bloomex AU?
Top Positive Review

“Brilliant”

John M.
11/2/20

Brilliant! It's difficult to send flowers from mainstream companies when family members live in such remote areas. This website connected me with local florists who could deliver flowers just before Christmas. If communication with the florists themselves was a little easier, it would be a perfect experience.

Top Critical Review

“Delayed, Not Delivered,Delivered NOT”

Tanya S.
5/21/24

Delivery was going to be delayed by one day, on the second day, delivery did not occur, called 6 times on the third day, told its onboard for delivery at 11am, not delivered, told it is onboard for deliver at 3pm, not delivered, rang at 4 and they said, oh it was delivered yesterday, it was not, oh we need to conducted an investigations. Do NOT use this company. Shame on you and your $#*! show.

Reviews (611)

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customer service (71)
Thumbnail of user gabbyg42
Tennessee
1 review
0 helpful votes
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October 22nd, 2021

I first saw 'Bloomex' on Shark Tank and I was stunned when no 'shark' would make a deal! 'Bloomex' was exactly the kind company that I wanted to order flowers from! The kind of company that all floral delivery businesses should aspire to be! 'Bloomex' delivers fresh bouquets made of flowers, not ferns, and offers an option of a nice vase ($12.00), or no vase at all! No having to take a clear glass vase that looks just like the other six vases that we all have in the 'donate' box! Delivery is included in the price. Flowers I have ordered have lasted as long as a month! Really! My favorite! You'll love it too!

Thumbnail of user shaaronw1
Australia
1 review
1 helpful vote
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February 3rd, 2021

I gave 1 star for delivery but that's it!
Today I received a box of dead and mouldy flowers from Bloomex Australia. I was so disappointed that I phoned them up at 10.54am today, immediately after picking them up from the P. O. to complain and to give them a chance for them to rectify the problem.
I sent them pictures and also complained on their chat service, but all to no avail. Still waiting for the manager to phone me.
I suggest if you want to send beautiful flowers to your loved ones, KEEP AWAY FROM BLOOMEX, what a disgraceful company, sending dead mouldy flowers.

Thumbnail of user wendyf177
Netherlands
1 review
0 helpful votes
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June 30th, 2020

Used Bloomex for the first time whe I was in Spain, and unfortunately my friend's father passed away! I used the website and found everything really easy! My friend sent me a picture of the flowers and they looked truly beautiful рџ'ђ

Thumbnail of user ryanv114
Azerbaijan
1 review
0 helpful votes
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November 2nd, 2020

I love being a member of Direct 2 Florist! It gives me so many benefits - the access to merchandising brochures, the knowledge that orders I send to other parts of the country will be executed well & to a value that I know my customers will love, and the operating system, that I use in my shop as well as for Direct 2 Florist orders. It allows me to give all my customers the amazing service they expect from us!

Thumbnail of user sueo127
Australia
1 review
2 helpful votes
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June 17th, 2022

I would advise to not deal with this company. The picture on the left is what is advertised on their website and the one on the right is what was received. I also paid extra and upgraded to a bigger bunch then pictured. As you can see it is not what I paid for ($89.90). I have spoken to the company and keep getting the run around. They say they will be intouch within 24 hours but you never hear from them. Very disappointed

Tip for consumers:
Do not use them the quality is poor not what you pay for and you do not get an outcome when you complain

Products used:
Flower delivery

Service
Value
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Quality
Thumbnail of user chrisa1493
Kentucky
1 review
0 helpful votes
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October 28th, 2021

I love this concept- the arrangement I sent my Mom arrived fresh and beautiful. The downside is that an 84 year old couldn't put it all together quite like the photo and the filler greenery "drooped". Still, she was happy.

Thumbnail of user chrisp1069
Azerbaijan
1 review
0 helpful votes
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November 2nd, 2020

I always order flowers for my mum for her birthday through direct 2 florist. I usually order them at Shirley's but they are no longer around and so gave Maria's a go and wow I'm so glad I did. What s lovely bouquet they did for her. I have never been disappointed with the florists through direct 2 florist. The flowers are still going strong even after a week.

Thumbnail of user jennifero776
New York
1 review
0 helpful votes
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August 10th, 2021

My daughter and son in law gifted me a generous gift certificate at Christmas. I ordered 3 dozen roses for my Easter table. Tracking and arrival time were precise and when I opened the box the fragrance and stunning colours brought happy years to my eyes. My daughter and my son in law could not join us but the roses were a beautiful reminder of their presencr. At the end of the day 5 ladies (including my 90 year old mother in law) brought some home to enjoy. They were thrilled and I am enjoying mine!

Thumbnail of user jessicac1894
Australia
1 review
0 helpful votes
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February 2nd, 2022

Should be 0 stars!

I ordered (expensive!) flowers for my mothers birthday to be delivered the next day, and was charged an extra fee for the privilege.

The flowers did not arrive for two days after the day they were supposed to (ruining the point of birthday flowers!). When they did arrive they came with the regular post in a carboard box. Who delivers fresh flowers in a cardboard box?! The flowers were wilted and already dying as they had probably been left in a box for days. See pictures attached.

I have asked numerous times for a refund but they continually refuse!

DO NOT ORDER FROM THIS COMPANY as they are scammers with no customer support.

Tip for consumers:
Stay away!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user brianf948
Czechia
1 review
14 helpful votes
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August 27th, 2020

I live in the USA and my daughter is attending school in Canterbury. I sent her flowers and candy when she was very ill and flowers to her friend and flatmate that took such good care of her. Website was easy to navigate, placing and paying for order was so easy, arrived as promised, and they loved the flowers and candy. Said they'd rate florist a 5! :) Will definitely order from them again! Being that I'm so far away, I so appreciate such excellent flowers and service :)

Thumbnail of user maddys46
Australia
1 review
0 helpful votes
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July 20th, 2022

I ordered flowers for my mother in law's 70th birthday. They were never delivered. I realised that Bloomex was the terrible company that my mum used to buy me flowers last year. Three weeks later the flowers were delivered dead. Save yourself heartache by avoiding this company.

Tip for consumers:
Do not use Bloomex

Products used:
Products did not arrive

Value
Shipping
Returns
Quality
Thumbnail of user ycart
GB
1 review
0 helpful votes
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May 1st, 2020

Beautiful arrangement delivered within hours for a friend's father's funeral. They loved the plant and fresh cut flowers. Something nice to take home and plant for memories to continue to grow. Great service, thank you!

Thumbnail of user rebeccab702
Australia
1 review
0 helpful votes
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April 30th, 2020

The funeral spray I ordered was delivered timely and was absolutely beautiful. The family even took it from the funeral home to the church. Thank you so much for making a sad occasion somewhat brighter.

Thumbnail of user jadek71
Australia
1 review
1 helpful vote
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November 27th, 2022

The biggest scammers! Dead flowers arrived at my friends doorstep 5 days late! They stunk! She threw them straight in the bin, when I called for a refund they said they had to receive the flowers back in the mail! A photo of the dead flowers was not enough! Do not waste your money

Thumbnail of user stevew2020
Canada
1 review
1 helpful vote
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September 8th, 2022

Flowers were nothing like what I ordered. My 4 year old could make a nicer arrangement! See the photos below. First photo was what I ordered, second photo was what was delivered. I ordered the deluxe arrangement for well over 100 dollars and feel completely ripped off! The first photo is what showed up, the next is what I ordered.

Products used:
flowers

Service
Value
Shipping
Quality
Thumbnail of user sandrab715
GB
1 review
0 helpful votes
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July 3rd, 2019

I'm a real estate agent and I give flowers to my clients who purchase new homes. So any time I need a flower arrangement I call Bloomex. I order mixed bouquets and try to match it to the room it's supposed to be placed. Normally, I choose Alstroemerias since they are one of the flowers with the longest life span. Bloomex, you have a customer for life. Thanks!

Thumbnail of user jennifera1170
Maryland
1 review
0 helpful votes
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June 13th, 2021

I love Bloomex! Every person I send a bouquet to comments on how beautiful the arrangements are. They always arrive looking great and last a long time. The online store is easy to use and I love that it saves addresses and previous orders.

Thumbnail of user thomasg881
California
1 review
0 helpful votes
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November 2nd, 2020

I ordered the flowers from Australia for my sister & mum in the UK so I was hoping that they would turn out to be as nice as in the description and photo. Ordering was easy, I was directed to a lovely local florist, and the flowers were delivered by the florist on the requested date. My mum & sister both said the flowers were lovely so all in all I have only good things to say about Bloomex. Thanks, Nicky.

Thumbnail of user todda191
Saudi Arabia
1 review
0 helpful votes
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April 26th, 2021

Awesome flowers, so fresh, and last 2 weeks or longer. Everyone that I have sent flowers to from Bloomex just rant and rave about them. Thank you The Bloomex Company for giving us a great place to shop for fresh flowers!

Thumbnail of user donaldm312
Canada
1 review
0 helpful votes
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July 3rd, 2019

Only used twice now but their ordering process is straight forward and simple. Easy to use. Now saved to my favourites list and have become a member so I have the one place to go when sending pressies interstate..

Thumbnail of user grahamh95
Canada
1 review
0 helpful votes
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February 4th, 2020

We have been using Bloomex for a few months now and they are extremely well priced and always upgrade the delivery if there is every any issue. We have been really pleased to use Bloomex to send gifts to our customers.

Thumbnail of user tamikal22
Illinois
1 review
0 helpful votes
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November 2nd, 2020

The florist who processed and delivered my order provided an excellent service. The recipient of the flowers was thrilled with them and made contact to say how beautiful and fresh they were. I live in Australia and the flowers were for a friend in the UK. I gave 24 hours notice so the florist could order fresh flowers for my order. Will definitely use again. Very satisfied.

Thumbnail of user diannej15
Australia
1 review
0 helpful votes
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February 12th, 2018

I have just received a boxed bouquet of flowers from Bloomex which had been 'packaged' upside down so all the flowers were squashed. They were left leaning on our letterbox in full view of the street eventhough someone was home and could have taken delivery. There was no fragile sticker on the box and the glass vase included was totally smashed even the oasis in which the flowers were sitting was smashed. I have tried to contact the company to demand that the sender have their money refunded there is no way to actually speak to a customer service person and only an online chat service which doesn't reply and the website won't even accept my review. I am fuming.

Thumbnail of user amberl346
Poland
1 review
0 helpful votes
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April 24th, 2021

I love the fresh flowers and greenery that Bloomex provides. Flowers are never cheep and spending a little extra to ensure supporting small growers and green practices is worth it. And the choices are beautiful, varied and creative. I really feel good sending gifts from Bloomex!

Thumbnail of user aarnh
Massachusetts
1 review
0 helpful votes
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June 13th, 2021

I ordered this lovely wreath for my mom and she received it on 12/18/20 as was told when i ordered it to be delivered on that day. Love that it was and the wreath was absolutely beautiful! My mom loves it and has it hanging on her door as I type this Thank you so much for making it special especially since such a crazy time and can't see her when we usually spend time together this holiday

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Online Florist Save up to 50%! Buy Flowers Online, Same and Next Day Flower Delivery - Order Flowers Online and Discount Flowers at Bloomex Australia

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