Bloomex AU

I ordered flowers from via this website as i live in Lancashire and my brother lives nrar Sutton Colfield. I placed the order quite late on a Friday afternoon and they were delivered Saturday afternoon. My brother was delightedwith the flowers. I would use the website again. Impressed with the service.

Blamed the early delivery on the floods of 3 weeks ago! All roads are now open! If I assume correctly the Virginia store did the delivery & all roads are clear to Red Hill
That excuse is as pathetic as your flowers.

You have falsely advertised when the product received has no resemblance to the product I ordered.
You state the Crimson Swirl bouquet has:
"Express your passion with the eloquence of Shakespeare thanks to these roses, lilies and other classic flowers of love. Your lady will be wowed!
This elegant bouquet includes roses, spray roses, oriental lilies, carnations and miniature carnations"

I don't know what you sent me but it was not Crimson Swirl as it had no carnations, no spray roses, & no mini carnations & only 4 small roses. The rest are chrysanthemums, the cheapest flower you can get. There was 4 daisies but in no way was this bouquet worth $125. Also these flowers were supposed to be all mainly red or pink, most in there were white. Bloomex response was "the flowers were lovely & fresh" & offered a $40 store credit which I will never use as I will never deal with them again. Should have been delivered today on the birthday... pathetic service & product!

I sent flowers as a get well soon gesture to my friend. She was delighted and said the bouquet was a general size, lovely colours with beautiful fragrance

We sent a beautiful arrangement of tulips to our cousin who had surgery! They were absolutely gorgeous! The delivery was quick and the flowers were fresh! Thank you!

Everything was done as promised, Delivery was early in the time bracket, driver called to let me know no one answered the door and I gave him permission to leave them there. Thank you

Recipient happy with flowers and candy. They did not arrive together. I had written one card and she did not realize that both packages were from me. Web site could make this better understood.

This is the first and last time I will be using Bloomex. Ordered flowers for my mother in laws birthday to be delivered Friday 13/11, when she hadn't received them by 7:00PM, I used their on line message and was told don't worry we deliver up until 9:00PM and I can see they are in transit. It is now Saturday 3:43PM and the flowers still haven't been delivered and after calling tel: 1800 905 147 all they can tell me is they are still in transit... Someone will contact you Monday.

If I could give them -5 stars I would

Ordered on Thursday for Monday. Never came. Tuesday, never came, Wednesday, never came.
Called them overall 20 times with unprofessional, unhelpful response by so called call Centre who ensured we would be getting the flowers by business hours.

DO NOT ORDER FROM THIS FAKE SCAM.

Ended up with only a credit for a company who I can guarantee have a terrible success rate in delivery.

You want the most beautiful, freshest, long lasting flowers, then Bloomex is the place to shop. Yes they are a little more expensive, but their is no comparison of the quantity and quality.

Beautiful flowers arrived in a very timing moment on the day I specified and were amazingly fresh! Product is great and service is superb! Thanks so much.

Excellent, efficient, quick service. Even got a phone call before assembly asking if it was okay to change one colour of flowers to another. Excellent service. Could not have asked for any better.

Quick and easy to order on line. I sent flowers from NZ to the UK. Ordered them late Sunday and they arrived the next day. Beautiful big bunch so thank you very much

It was Mum's 93rd Birthday - Due to COVID-19 we were unable to join her for her special day so sent her what was supposed to be beautiful long stemmed red roses, chocolates etc and it never got delivered! And all Bloomex had to says was "please accept our apologies" - Are You Kidding Me! We placed the order 1 week ahead of delivery date so as to ensure there was no issues or delays and still it was not delivered! Absolutely Disgusting & Very Disappointing! First and Last time we ever use Bloomex AU and we will be telling everyone we know how atrocious they are!

You should be ashamed of yourself sending flowers to loved ones when people pay very good money to send a prison like a beautiful bunch of flowers only for the person to receive them, And they are absolutely rotting look like they're been sitting in vase for a weeks before
You Bloomex sent them to me for my birthday, I feel sorry for the person that sent them to me they pay good money for them.

WE HAVE USED THIS AMAZING FLORAL COMPANY FOR 4 MONTHS NOW. WE HAVE SENT FLOWERS FOR VALENTINES, FUN, GET WELL, MOTHER'S DAY AND SYMPATHY. EVERYONE RAVES ABOUT THE LENGTH OF TIME THEIR BEAUTIFUL FLOWERS LAST. QUALITY BLOOMS DIRECT FROM THE GROWER!

I've been sending your flowers to my Mom for different occasions. They are all absolutely beautiful! They last at least 2 1/2 weeks before starting to wilt. I love your company!

Placed order on Saturday was told it would be delivered on Tuesday today is Wednesday and nothing
And then have to wait 24 hours for someone to contact me in regards to a refund
Would not recommend this company customer service is appalling

Terrible. Less than 1 star.
Website states same day delivery Australia wide. Placed two orders ($200) overnight for same day delivery the next day. Received an email that due to transport & supply issues the orders would not go out until the following week, but would receive an upgrade, but they did not arrive.
The customer service is non existent or just rude. The line to check the status of your order goes through to an answering service where your calls are not returned. The online chat option doesn't help. If you call the line to place a new order the service is awful. I was either transferred to an answering service or just hung up on by multiple operators. Two told me they would get the manager & I was hung up on by one & put through to the answering service again by the other.
It took 11 phone calls, by which stage was convinced that it was a scam & wanted my money back. Finally got through to someone who actually took my order numbers to check up on them. Told me that the courier picked them up yesterday & they had no way of knowing where they were now. They said that they would raise the issue with their manager & I have not received a call back.
I'll be raising a complaint with consumer affairs.
Save your time & money. Save yourself the headache & order with someone else.

Ordering was easy. They got my flowers delivered the same day. The recipient loved them (which is ultimately what I care about!). I will definitely go to you all first, next time I need flowers!

The worst experience of my life!
These people lie!
These people send out disgusting flower arrangements.
These people have the worst customer service
DO NOT WASTE YOUR MONEY!
They say they will refund you but don't!

L ordered flowers a week ago to be delivered to my special friend for a special birthday on 1st April 2023. I emailed a number of times to confirm that my order would be delivered on 1st April.but it was disregarded and delivered today 31 march 2023! Plus the flowers were a -Long way off what was advertised...nothing like picture on site false advertising...plus they were a tiny bunch and my friend said they were not fresh. I felt embarrassed angry and disappointed. Now l notice many bad reviews l should have looked at that first! The flowers advertised on site (are shown in the Lavender vase on site pic attached,) what she received are in the clear glass vase (picture attached)Clear to see no comparison shabby small bunch embarrassment. My friend lives in Canberra and l am in sa but she sent me pictures l demanded a refund asap but told by bloomex that they thought the photos of the delivered flowers look "lovely"! And refuse to refund me. L will have no recourse but to go to current affairs and the media and also take it further l will not let an injustice go. I will not disappear and all swept under the carpet! Refund. Bloomex need to be closed down. And need to Look at their own refund policy! Their slogan is "we care"! Ha! If we sit back and do nothing these scammers will continue scamming!

I ordered flowers on line for my mothers 88th birthday til this day she still has not received the flowers
I have rang many times to be told they "will be delivered today" this still has not happened.
I was offered a $15.00 voucher instead of delivering my $106.80 flowers.
I WILL NEVER USE BLOOMEX EVER again.

D2F proved highly accommodating when from New Zealand I was arranging to send flowers to our daughter in law in hospital. The D2F florist I chose was near the London hospital but they found the hospital does not accept flowers so D2F arranged for a florist near the family home to deliver the flowers there once she was home. I was mightily impressed at the service.