Blossom Flower Delivery has a rating of 1.1 stars from 943 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Blossom Flower Delivery most frequently mention customer service, next day, and credit card problems. Blossom Flower Delivery ranks 274th among Flower Delivery sites.
I don't know why I bother with this place. I keep hoping they'll redeem themselves and provide on time deliver, but the never do. Even after paying extra to have items delivered at a specific time, the fail to meet their promised date and time. Always a disappointment with their service.
I sent flowers to my sister for Christmas. They were knocked over in the rain left on her front porch. I wrote to report, and got nowhere. I was on hold for over an hour trying to get help. The most they could refund me was 20%. The flowers were a complete mess! I've never had this issue with any other company.
I don't know why I bother with this place. I keep hoping they'll redeem themselves and provide on time deliver, but the never do. Even after paying extra to have items delivered at a specific time, the fail to meet their promised date and time. Always a disappointment with their service.
Date of experience: December 15, 2023
I tried to order online to do same-day delivery and it wouldn't let me. So I had to call them directly. When I called them, the price was $25 higher and promised it would be delivered the next day. Well, it was never delivered. I called the day after they said there was an issue they wanted me to pay an extra $60 to get it delivered by somebody else. I said no they would so they said they would send a different set. And he rear four days later still never delivered and it said it delivered. Their customer service is absolute crap never delivered from them. They are a scam.
Date of experience: January 6, 2024
Don't order from them! I have been waiting since December 30th 2023 for a Same Day delivery and it is now past delivery time on January 5th, 2024 and still no delivery. I have inquired about why and when they would be delivered and can't get an answer, just they are out for delivery. I ordered Fresh flowers and obviously even if they were to ever be delivered they won't be fresh! I have asked for a refund and now I can't get any answers from them. Beware and take your business elsewhere!
Date of experience: January 5, 2024
I ordered flowers from blossom flower delivery for a funeral for a veteran. They were to be delivered to the national cemetery. The flowers never showed up. When I called about them, blossom flower delivery, said the driver had an issue and they would bring them to the sacred service in the afternoon. Right before the service, a car pulled up and a girl with a bud face got out. I had ordered a $150 funeral spray standing on legs. This little poultry arrangement had a few little flowers and some greenery, something you could've purchased at the grocery store for $10. Do not use this site.
Tip for consumers:
Scam site
Products used:
Flower Delivery
Date of experience: July 22, 2023
I paid for rush delivery so the flowers could get to hospital after birth of grandchild but they didn't have flowers to send. On Monday so my son and daughter-in-law went home before flowers and it was a big cluster to get them shipped to their home. Very unhappy about the experience with blossom flowers. I hope at least the flowers are fresh or I may leave a second review.
Tip for consumers:
Don’t!
Products used:
Flowers
Date of experience: November 8, 2022
I purchased a Deluxe plant arrangement for delivery to a family member as I wanted something the recipient could keep and nurture and she instead received a random flower arrangement which died within days. I was not informed or given any choice of an alternative. Since then the shop has ignored my emails and has done nothing to right their wrong. Do yourself a favor and shop elsewhere. This place has NO integrity.
Date of experience: October 22, 2023
I placed an order from this flower shop. I selected a beautiful floral arrangement, mind you it took 45 min. To select one since they advertise gorgeous arrangements on the web sit. Super, super disappointed with the one they dropped off. It looked like they picked it up at HEB. Nothing compared to what they advertised. No greenery like in the one we selected, no roses nor the color that we selected. The worst part about it, is that the flowers were not arranged like a professional would do.
Date of experience: September 7, 2023
If I could give 0 stars I would. My boyfriend was sweet enough to surprise me with flowers while he's overseas but guess what the flower never came even tho they sent him an email saying that they got delivered. I was talking on the phone with them for almost a week and they were saying " oh we haven't talked to all the drivers yet, I need the sender's confirmation in order to cancel it" meanwhile they never emailed my boyfriend nor they responding to his emails. After many phone calls they finally said that they will refund him in 2-6 days. Now we wait and see.
Date of experience: October 11, 2023
First of all they are a call center located outside the US and not a local florist. I ordered an arrangement for same day delivery in Ct. When they failed to deliver, I was contacted, asking what I wanted to do. I requested a cancellation. Three times they emailed me, three times I requested cancellation. I called them only to be told that they didn't deliver the arrangement because "no one was home". Never have I heard that one. Generally they leave it in a discreet location. When I told the rep I wanted a refund, they refused saying that if they'd delivered, I'd be calling complaining that they'd left the flowers. I've lodged a dispute with my cc. Always call and verify that you're dealing with a local business. This outfit is a scam.
Date of experience: May 2, 2023
As many other reviews I have read…I should have read the reviews first. What a joke!Wanted to send my cousin flowers for helping me out as a thank you. This gesture of thanks has become a BURDEN!. First I paid $25.00 for speedy delivery. They arrived a day late and was delivered hours before specified. By the time my cousin returned home they were frozen solid (who drops off flowered on someone's deck when it is -4degrees and expects a good outcome). After sitting on hold for 1/2 hour. I finally got scene on the phone who wanted to only refund $10 of the $100 dollars I paid because they had been "delivered". After more push back I am supposedly getting a full refund. I WILL NEVER ORDER FROM THESE FOOLS AGAIN!
Date of experience: January 20, 2024
Spent over $100 for rush delivery for funeral. Never came! Called days later. Said they are running behind but would deliver it that day. Later got txt, low on flowers. I asked for refund as they ruined it already. We will see. Such con artists!
Date of experience: October 13, 2023
I placed an order of beautiful white roses early June 2023 for a grieving friend who lost a companion. Several days later, no delivery and was informed no white roses. I settled on cream. Still no delivery. Was told they delivered, then sorry, didn't deliver. Several phone calls and e-mails. Absolutely no response. Then finally, 2 weeks later was told they will investigate and respond. Nothing.
Then finally 6 weeks after I placed my order, was told they will deliver IF I pay more money towards the order! Total lack of understanding or compassion! This company should not be in business! I demanded a refund which I doubt will elicit any response!
Worst company I've ever dealt with. All of this in the face of someone grieving a lost companion.
I am utterly disgusted!
Products used:
This was a flower delivery
Date of experience: July 5, 2023
I ordered same day delivery for flowers, it has been a nightmare all day. My father passed this morning and these idiots keep calling, texting and emailing. I responded to all of contacts and begged them to just deliver the damn flowers. They called to say they can get them there in a few days. Horrible service
Date of experience: November 2, 2022
This place SUCKS…. On day three of my recipients still not getting their flowers I called and was on hold for 45 minutes before speaking to a real person to ask for a refund. They offered to give me five dollars off woo hoo who knows if I will even receive my refund
Date of experience: April 26, 2023
The flowers sent to my cousin were awful compared to what the picture was online. They won't even refund or send her a new arrangement. Never buy flowers from them. Terrible and dishonest customer service.
Date of experience: September 28, 2023
Blossom flower delivery is a scam! DO NOT USE! Only once did I fall for it. Ordered flowers on a Saturday for a funeral service at 2pm on Sunday. 1:55 pm on Sunday I called to confirm delivery because the online tracking did not show delivery. The person on the call stated "sorry" our delivery person called in sick today! So no delivery. They never called me to try and make a plan "B" happen. Ok - but they started an immediately cancellation process, stating the cancellation would hit the credit card in 2-6 business days. You guessed it - never happened. So I called again and they just said I would need to check with my "bank" to find out what happened to the cancellation...which never happened. So now I have a dispute opened up with Citi Bank on the card charge. What an ordeal! Never again! Had to click 1 star but this review is a big fat "0".
Products used:
Flower Delivery
Date of experience: December 1, 2023
What a horrible experience finding out 5 minutes before the funeral visitation starts that my flowers will not be delivered - and that is ONLY because I went on line to see that their order update showed my flowers were in transit (yes 5 minutes before the service started) and I had the smarts to call them directly to find out what was going on. Then they say the arranger called in sick that day so SORRY! When did you know your arranger was sick? Surely enough time to call me and give me time to try a plan B.
Date of experience: November 19, 2023
Do not order from this flower delivery service. I ordered flowers and was told it would be delivered on a specific day. Then the day they were supposed to be delivered got a text saying would be delivered the next day. This happened 2 times and then I got another text. The flowers were never delivered.
Date of experience: December 26, 2023
I called yesterday 10-18-23 at 10 am to send an arrangement to a friends office and asked if it could be delivered by
4:30pm the latest they got there at 5 as the office was closing. So was told it would get delivered today 10-19 and it was my friend sent a picture and was stunned as it didn't look like anything I would give to someone it was missing a plant and looked straggly.
Come on people do better if you want business can't say I will ever refer anyone here!
Tip for consumers:
Maybe best to go in person
Products used:
Plant arrangement
Date of experience: October 19, 2023
PATHETIC. Communications are disgraceful. Ruined what should have been an important occasion.
Could not confirm the status of the delivery after several calls to customer service with my order number...probably because their call center had no idea where the delivery was coming from or who was tasked with delivery. Advertises itself as a local florist...BS
Find a different florist and don't waste your time with this place.
Date of experience: July 19, 2023
I just purchased $200 worth of flowers for Valentine's Day and they came in almost 2 days late and at 6pm. I sent numerous emails stating that I wanted to cancel the order and get my refund. They never got back to me and sent my flowers in the evening. I called customer service and they said they never received any emails and after 20 min, they said oh yeah we got your email. They only offered me $10 of a refund. That's not enough and aside from that, the flower smell bad and they dried out bad. Don't ever order from them, they're cheap people and do not care for their customers. They're also rude!
Date of experience: February 16, 2023
Overpriced and changed my delivery date without notifying me. I had to call customer service to find out that it would deliver the next day. I even paid extra for early delivery. If they think a coupon is going to fix anything, they've lost minds.
Date of experience: June 30, 2023
After make a. Priority order with added fees, it took 7 days. And then Blooms delivery used Amazon to deliver instead of their own service. I have seen the picture of the flowers they are not Wow quality like the blabbering bimbo told me they would; do extra beautiful since they screwed up. Well they came in a hot box with no moisture. Save face and close this business down. I am not done bashing.
Date of experience: June 20, 2023
Over $100 all in and absolutely the worst I have ever dealt with. The flowers they sent were not at all like the picture. The were sparse and very very old - roses fully opened - petals ready to fall off. No filler as in photo. I suspect the flowers that were sent might have been picked up a Safeway? :) I am not kidding. Avoid this company. Lots of good reputable florist services out there like Canada Flowers and FTD to choose from.
Date of experience: October 27, 2023
Total scam of a company. The flower arrangement looked NOTHING like what I ordered online. Totally screwed me over. They have zero integrity in making restitution. Do not ever use them, you will be beyond disappointed. Horrible customer service, day late delivery, not what you order. Insane that they are allowed to stay in business.
Tip for consumers:
DO NOT use this company. You will be disappointed and beyond frustrated.
Products used:
Floral company is a complete scam with no integrity or conscience.
Date of experience: September 22, 2022
Scam.
I ordered flowers for my girlfriend on the 14th of December. What was supposed to be "the most wonderful tree" ended up being a wilted Poinsettia. After calling customer service they JUST now got back to me today January 8th. Instead of a full refund they are giving me back 30% for my purchase. Thanks for nothing.
Awful company with awful customer service. Do not make the same mistake I did and stay away from this scam. I will be filing with the BBB.
Date of experience: January 8, 2024
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