Blossom Flower Delivery has a rating of 1.1 stars from 944 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Blossom Flower Delivery most frequently mention customer service, next day, and credit card problems. Blossom Flower Delivery ranks 274th among Flower Delivery sites.
I don't know why I bother with this place. I keep hoping they'll redeem themselves and provide on time deliver, but the never do. Even after paying extra to have items delivered at a specific time, the fail to meet their promised date and time. Always a disappointment with their service.
I sent flowers to my sister for Christmas. They were knocked over in the rain left on her front porch. I wrote to report, and got nowhere. I was on hold for over an hour trying to get help. The most they could refund me was 20%. The flowers were a complete mess! I've never had this issue with any other company.
I just ordered flowers for Mother's Day delivery, May 14. This was verified and accepted by the company. Once they took my money, they stated delivery date was flexible (May 13 to 15). That's not what I ordered and agreed to! They changed the terms on my only after they took my money. Now I tried cancelling but I don't think they cancelled. So now after almost an hour on the phone, I am not even sure what is going on only that I've paid over $100 and I have no idea when my mom will get her flowers. Unacceptable!
Date of experience: May 13, 2023
I ordered a $75 bouquet from their website that was called VIBRANT VIOLET and included beautiful design with roses and dahlias in vibrant colors, but what The Blossom delivered was a cheap bouquet of filler flowers and no dahlias in pink and red. The recipient said that a roach fell out of the flowers and they told the delivery person, who shrugged and drove away. The website says you can have a full refund in 7 days, which the company flatly refused, OR you can ask for a re-delivery of the correct bouquet, which the company flatly refused. The company would only offer 30% discount fir their error and bad service. UNACCEPTABLE!
Date of experience: February 12, 2024
ZERO stars. This place is a scam. Ordered flowers 5/8 for 5/9 delivery. It's 5/11- NO FLOWERS. Eric is a joke. No such person. Why hasn't this scam been shut down? I need to fight with AMEX now to get this off my card.
Date of experience: May 4, 2023
I paid $90 for a bouquet that was never delivered. After being on hold for 30 minutes I was able to get though to a customer service rep that assured me my order would be delivered. They never were. I will be reporting this company to the FTC as they are appearing like a scam website.
Date of experience: March 6, 2023
This company is a total scam. Ordered my flowers 48 hours in advanced, paid my rate and expected them to be delivered.On the day of the delivery they called me and said they had an issue with their flowers and that they would cost $12 more because they had to go to a different florist. Wouldn't deliver my flowers unless I paid additional. Biggest scam out there- DO NOT USE
Date of experience: March 23, 2023
I searched Calgary, Alberta same day flower delivery - Blossom cane up and I mistrusted where this company is based. I feel gouged for how much it cost when I thought I was paying in Canadian Dollars.
The delivery was prompt. Quality was satisfactory. I will not be using this service again.
Date of experience: September 30, 2023
Do not use this company. I only entered one star on this review because I was forced to enter something. But given my experience, they do not deserve even that! I paid for expedited delivery, which never happened. After several phone calls, I was assured the flowers would be delivered by end of day. The flowers were never delivered and when I called again, I was told the driver went home and they would need to get back to me. They never contacted me back. I called again for a refund, which I am still waiting for. I never received an explanation of why the flowers were not delivered. In fact, during all of my conversations, not once was I offered an apology, or any kind of customer service. Instead, the customer service reps talked over me and rushed me off the phone. Do not use this company!
Date of experience: April 17, 2023
I ordered flowers to be delivered to my best friend in the hospital on Oct 8. I was charged on my credit card, but the flowers were never delivered. My friend spent an hour calling all over the hospital to see if they were delivered to the wrong place. No trace. I called the customer service number - get a bot who tells me that they were delivered! Total rip off. But the worst is that they prevented me from showing up in an important way for my friend in need. AVOID.
Tip for consumers:
Their bot interface is like a Chinese wall. Impossible to talk with a human.
After I spent time trying to reach out to them, I received an email "confirming" that the flowers were delivered. No date, no time, no proof. And, as I said, my friend spent an hour checking everywhere in the hospital, and was there for three days. No trace of them flowers!
Products used:
They never delivered the flowers. But they did charge me $77.72.
On top of that, last time I ordered from them, they charged me twice (instead of sending the big bouquet that I ordered) and delivered two small bouquets. Ridiculous incompetence,
Date of experience: October 17, 2023
This company is a joke. I ordered flowers a week prior for next day delivery and they told me they were backed up so it would for sure be delivered 3 days later. That day came and went and they couldn't get a hold of the driver who was supposedly delivering the flowers. So as of now we are out $300 and still no flowers delivered. I will never use this company and I encourage everyone to order flowers elsewhere
Tip for consumers:
This company is a piece of $#*! and no one should order from them
Products used:
I ordered flowers last week and were told they would be there the following day and then 3 days later and still no delivery.
Date of experience: November 21, 2023
I spent almost $300 on an arrangement that was amazing on their site. There was 3 dozen roses of various colors lots of leafage that gave it an overall beautiful look. When the flowers arrived they were dropped off by Safeway. Yes the grocery store delivered them. What was delivered ended up being Safeways $45 dollar vase of roses with 2 additional dozen added which were like $15 each.
I spoke to Pablo about this and sent them pictures of what I ordered and what was delivered. They offered me 10% off and I asked for them to deliver what I ordered since that's what I paid for. They then offered me a 20% credit and I again asked for them to just deliver what I ordered. There response was you ordered 3 dozen and we delivered 3 dozen all the extra leafage was just extra and did not effect the actual 3 dozen roses delivered.
I guess you live and you learn. I will be disputing this with my Credit Card company at this point.
Date of experience: October 27, 2022
My boyfriend ordered these flowers to be delivered two days later. It is now 3 days no flowers. They have one excuse after another as to why they haven't been delivered. Management is not good and cannot solve problems. I would suggest another flower delivery company.
Date of experience: November 4, 2022
The flowers I ordered were the next level up from the ones shown on website (second picture). I was told there would be even more flowers if I ordered the deluxe arrangement. The flowers delivered (first picture) were not as described. The few roses looked like they had seen better days and were on their last legs. The vase was different. Stay away from Blossom Flower Delivery.
Date of experience: May 4, 2023
I ordered Mother's Day flowers for my aunt, and two days after Mother's Day, they still haven't arrived. I've been trying to call customer service for two days, and each time I call, the line hangs up before you ever speak to a service. I also submitted the issue through their website, and nothing. I finally disputed the charge through my credit card, and when Capital One called the number they have on file for the vendor, the recorded voice didn't say the business name and hung up on them too. I would not recommend anyone do business with this company.
Date of experience: May 16, 2023
This company is such a pain to deal with. They don't have the flowers I ordered so they are substituting them and won't provide an image of what the new ones will look like. It is also a week past the delivery date and the flowers still haven't been delivered. Their customer service won't allow me to cancel the order. Don't do business with them.
Date of experience: March 28, 2023
I ordered an anniversary flower arrangement for my daughter in Colorado on Tuesday, November 14. The nice lady told me it would be delivered that afternoon. I was called on Thursday and told it was not delivered. The lady Then said that they could deliver it on the following Tuesday. I called on Monday morning the day before the delivery to cancel the order because my daughter would not be there for Thanksgiving and they stated that the order already had gone out on Monday. I stated I was told Tuesday and I want to cancel the order. They said they could not cancel the order. I stated I do not want the flowers to rot on the porch because my daughter will not be there. They were very quick to take my money and give me an invoice that stated that they had hand-delivered it on the day that I wanted and I did not find out till two days later. Do not order from these people!
Date of experience: November 20, 2023
I ordered a premium flower arrangement with chocolate. What the person received below as less them u get in a 15 dollar bouquet at Winn Dixie and. Zero chocolates. I tried to call long hold with no answer. I then sent an email with pictures of what I ordered and picture of what was received with receipt showing I had ordered chocolate that was not received. Zero response still today...horrible experience- horrible customer service- I spent 150
Dollars on something I could have gotten at Winn Dixie. Do not use
Date of experience: March 22, 2023
Ordered flowers online for delivery.
They cancelled/rescheduled twice.
Third time they rescheduled, it was for a week later.
So 3 weeks to send flowers?
I cancelled the order.
It took them 6 days to issue the refund which was less than I paid because of exchange rate.
NEVER use them, lesson learnt.
Date of experience: January 17, 2023
I ordered an Anniversary arrangement, the day of delivery I received an email & text saying they would need $20 additional to use their "partner florist". (attached with proof of purchase)
When I refused & asked for a credit, they did cancel & promised a credit.
Tip for consumers:
A link to their reviews should be on their site, at which point no one would use them.
Products used:
Flower arrangement
Date of experience: August 1, 2023
NEVER in my life I'll buy flowers in this place. They delivered it one day late because of staff shortage, or they said that. They ask me $15.00 more to deliver the flowers the next day and when they did it, they delivered an arrangement that looks totally different from the one I chose and pay, it looks cheaper because it has other flowers and less amount of them. I'm furious, I feel like betrayed.
Date of experience: February 2, 2023
I ordered the Premium Bouquet for delivery with balloons. A very small bouquet was delivered with one balloon only. I paid $140 for a low quality arrangement. Their customer service would not refund my money or deliver another bouquet. Awful Service! NEVER order from this company!
Blossom Flower Delivery or Sunny Flowers
Tip for consumers:
If I would have read the previous reviews, I would not have ordered from this website!!!
Products used:
n/a
Date of experience: December 12, 2022
I ordered a dozen roses for my wife to be delivered to our home. The first text message from Blossom was saying they could not deliver the roses without her telephone number. Okay. On the day of delivery, after the roses should have already been delivered, they called to verify my address. And then Blossom informed me that they had a supply chain issue and needed another $15 to deliver the roses. So apparently $15 can solve a supply chain issue. Sure it can! I canceled the order. Blossom Flower Delivery is a deceitful clown show. They are beyond pitiful. AVOID! AVOID! AVOID!
Date of experience: May 24, 2023
I placed my order 10 minutes after store opened & was promised same day Saturday delivery. They texted me after store was closed that my delivery would not be made as promised and it would be next available day delivery. It was delivered to hospital Monday evening at 6 o'clock. Also I was billed in US funds.
Overall I was not happy with their service
Tip for consumers:
Unreliable service & delivery
Products used:
Flowers
Date of experience: December 4, 2023
Ordered flowers for expedited service to be delivered by 1pm (Nearly $25 delivery/handle/service charge on a $68 arrangement. Arrangement arrived after 5:30pm. The picture will tell the rest of the story as what was advertised and what was received are two completely different arrangements. Very disappointing.
Tip for consumers:
I truly feel that customer satisfaction is not in there wheelhouse.
Date of experience: October 5, 2023
I will NEVER use blossom flowers ever again. And I will also let everyone I know what a terrible and unprofessional company this is. I needed to send a plant to a very good friend. After placing and PAYING my order they emailed me saying that they needed 22 more dollars because of lack of supplies. It's really 44 dollars but they will pay 22.00 of the needed money. I told them to cancel my order. Refund my money. This place is so unprofessional they need to close down. Customer service? Was awful when asking why I haven't received my refund back. Oh can take 5 to 6 more business days. It took them a matter of 30 seconds to take my money and my order and ASK FOR MORE! DOnt waste your time on this place! Honestly they don't deserve one star
Date of experience: December 20, 2022
Do not order from here. I ordered a funeral spray and paid extra for premium flowers and expedited delivery. The flowers never arrived, even though the status tracking online said it would be delivered by end of day. The next day they still did not arrive and now the status had said there was a delay due to Covid. The customer service sucked. The phone number with the automated info was useless, and the online support chat, the buttons didn't even worked, though I tried on different browsers. Even with the promised refund, the experience of not having the flowers for the funeral service SUCKS. Can you imagine having a funeral with no flowers. They didn't even have the courtesy to let me know there was a delay so I could order from someone else.
Date of experience: April 24, 2023
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