Blossom Flower Delivery has a rating of 1.1 stars from 944 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Blossom Flower Delivery most frequently mention customer service, next day, and credit card problems. Blossom Flower Delivery ranks 274th among Flower Delivery sites.
I don't know why I bother with this place. I keep hoping they'll redeem themselves and provide on time deliver, but the never do. Even after paying extra to have items delivered at a specific time, the fail to meet their promised date and time. Always a disappointment with their service.
I sent flowers to my sister for Christmas. They were knocked over in the rain left on her front porch. I wrote to report, and got nowhere. I was on hold for over an hour trying to get help. The most they could refund me was 20%. The flowers were a complete mess! I've never had this issue with any other company.
I've tried to use this company a few times and their orders are always delivered days late, even when ordered well in advance. I tried to get a refund on an order on which they had substituted what I wanted for something else, and was 3 days late, and was told I couldn't get a refund. Terrible customer service, terrible company.
Date of experience: June 1, 2023
This is a scam! They promised a June 21,2023 delivery, only to let me know via email that it would be June 27,2023! They indicated in the email that it was too late to cancel. I wish I could give them 0 stars!
Date of experience: June 22, 2023
I was lied to about the presence of the florist in the town I wanted flowers sent to. I was pestered by phone, email, and texts the three days it took to get the address I needed. The flowers were delivered four days late, not at all what I ordered, and seemed to come from another state. At least they refunded my expedited delivery fund. Sorry I didn't resd the reviews first.
Date of experience: September 30, 2023
As others before me have found, I find it a shame that there's not a ZERO STAR option in this review. I could write a long, detailed review about the extreme frustrations regarding the claimed delivery of an order that was a complete nondelivery and the ensuing conversations with so-called customer representatives, but suffice it to say that I'd be shocked to find out that this is a legitimate business. It has all the hallmarks of a scam. Don't spend any money with this organization of crooks.
Tip for consumers:
I wish I had used this site BEFORE making a purchase.
Products used:
None whatsoever because what was ordered was never delivered properly. Claimed to be delivered, but that claim was an utter lie.
Date of experience: October 11, 2023
I ordered a funeral spray with white carnations and greens also with a ribbon across it saying beloved brother and uncle. It was made with five daisies and all greens the ribbon was separated so it looked wired with beloved on one side and brother on other and uncle bottom. I did let them know and they offered me 10% oh big deal after you rennin my brothers funeral. Never again FTD here I come.
Date of experience: July 20, 2023
They couldn't find the delivery address on my order. When I responded to their email asking about the address, they spent a day not responding, then called and had not looked for my email response. That's two days lost. Then they said their supplier didn't have the flowers. Hold times on customer service were ridiculous. Forget them. Order locally.
Products used:
none
Date of experience: December 7, 2022
Their self-reported rating of 4.5 is fake. Do another search--use sitejabber, use BBB--you'll see that they have a 1 star review. I wish I'd have been more thorough. I ordered for a Sunday delivery and ordered a sunflower bouquet. I called on Monday and was told they were being delivered that day. After 6 pm, the flowers were left, and they weren't at all what I ordered and were, according to the recipient, "worse for the wear." The recipient thanked me "for the thought behind the flowers." I paid nearly $70. $50 for the arrangement and the rest was service charges. I reported to my credit card. The photo below shows what I ordered vs what she received: bright happy flowers vs. drooping, dying ones.
Products used:
floral delivery
Date of experience: August 30, 2023
I ordered a large flower arrangement for a funeral standing spray. The price was $164.99. They charged me extra $16.98 shipping, extra $5.99 delivery fee, an Extra $5.00 tip, extra $4.99 handling fee. I was very surprised when I received my credit card statement, the $197.95 become $277.13 They charged in USD amount, but they never said so, I was not expecting that. They also said would send me a picture of the arrangement when ready, when I call back to remind them of the photo, they said they do not have the ability to do that, but they said YES so they would sell the product. I paid $277.00 Canadian dollars, and never saw the product, so I don't even know if at least the arrangement was beautiful or not.
Tip for consumers:
its is not cheap and extras charges will apply
Products used:
flowers
Date of experience: January 28, 2023
I ordered flowers on 1/4 for a friend who lost a sibling. I received a call today on 1/7 confirming an order that was supposed to be delivered SAME DAY. Everytime I called customer service, the phone line disconnected and I made multiple calls trying to resolve. ABSOLUTELY THE WORST EXPERIENCE i'VE EVER HAD WITH FLORAL DELIVERY. GRADE F-
Date of experience: January 7, 2024
I ordered a flower basket from here last week not only have they still not delivered but they asked me
For more money or they wouldn't deliver after me already paying I'd recommend you go with a reliable company because they truly are not I am super disappointed and want my $$ back
Products used:
None
Date of experience: April 30, 2023
I have never experienced such horrible customer service. Flower order was never delivered and I had to call every day for 3 weeks for a follow-up, I had to repeat the situation every time. I was always promised someone would get back to me, never happened. Do yourself a favor and do not use their services.
Products used:
Flower
Date of experience: April 29, 2023
I ordered a wreath for my Dad's memorial. The wreath was subcontracted to another florist who got the colors of the flowers wrong. They used very cheap flowers. The writing on the ribbon was printed then stapled. The name was misspelled. When I called about the concerns, instead of fixing the problem, they offered 10% discount. I was very angry.
Date of experience: October 27, 2023
My sister & I wanted a pretty bouquet for our sister who is waiting for heart surgery. This was a sudden change from someone who was previously very active and healthy, so it's been a great concern for our family.
My sister ordered a bouquet of sunflowers with a Get well balloon and 2 mylar balloons--$100 after delivery fees, etc.
What was delivered? MAYBE 6 sunflowers wrapped in white paper.
NO vase
NO balloons.
Customer service offered a 10% discount. Not acceptable.
DO NOT ORDER FROM THIS COMPANY.
Date of experience: August 29, 2022
I ordered a bouquet of flowers, Elegant Garden Bouquet for a friend's 74th birthday. The flowers were never delivered. My friend never received a call from them. My MC account was charged $88.97. I have made repeated requests to customer service at this company to either deliver the flowers or refund my account.
They have no explanation why the flowers weren't delivered. Next step will be a payment dispute with MC for non-delivery from Blossom Delivery. Horrible customer service!
Date of experience: August 1, 2023
I ordered flowers for a funeral. I understood suppliers didn't have certain flowers but I was assured they would make it up with same valued flowers. To be sure, I requested a picture before delivery. No picture, no receipt, no nothing even stating they were delivered. They should be shut down for the garbage that was sent to that funeral. Totally embarassing!
Tip for consumers:
Stay away from Blossom flowers
Date of experience: December 5, 2022
Their website looks like any online florist with the same selections and data entry windows. Do not be fooled! This is deceptive since this business is not a flower shop but a 3rd party at best. Flowers are never delivered on day pomised, an e-mail comes later instead stating the flowers selected are unavailable due to a shortage. Refunds are promised but not executed. Other reviewers state flowers or just plants arrive days later that are cheaper inferior versions of what was originally ordered.
Products used:
flowers ordered on-line
Date of experience: April 11, 2023
We ordered live plants in a basket on December 28th, for around $65.00, the total when I went to checkout was $81.00 but I thought maybe the delivery charge was on top of that and being stressed already because it was for someone that just lost her husband, I just wanted the flowers delivered that day or the next. When I got the confirmation email, it still said 81 dollars and looked like the flowers would be delivered the next day. After checking to make sure the information was right, I was told the flowers would be delivered February 3rd. My bank statement read that they had charged me $114.00. I cancelled my order. I would never use or recommend this company again. Awful business to deal with.
Tip for consumers:
Don’t use this company.
Products used:
None
Date of experience: December 31, 2022
My flowers were suppose to deliver by 1 pm on 8-26-22 but at 7pm on the 26th the tracker said delivered but I was already home and outside but no delivery driver pulled up with my $100 flowers I ordered to be delivered to my wife to our house but they never came. The customer service said 24 hours and would be in touch. It's now been 4 days and nobody has called. I demand my refund immediately. I'm tired of dealing with this Headach amd I will do everything in my power to make sure everyone knows that y'all are a SCAM. I promise and How can you sleep at night knowing you scam people out of there hard earned money. It's sad and I don't want to be you when the day comes and you have to answer for your sins.
Tip for consumers:
Do not use this side it is a scam
Products used:
Flower delivery that never showed up and was charged full price plus express shipping
Date of experience: August 30, 2022
This is not a local company, all of the support is in India. I ordered Florists Choice from the website, then they said I needed to pay an additional $15 because they were out of stock. I said ok, then they still didn't deliver the flowers.
Date of experience: September 16, 2023
I ordered the deluxe pink kalanchoe plant to be delivered to a family member who had recently lost her son. The plant should have been delivered the next day which ended up being delivered almost a week later. The interesting thing is that I received notice that the plant had been delivered on day 2, when in fact it hadn't. I spoke with someone by phone who act as if they were trying to reach the delivery person but unsuccessful. This person assured me that it would be delivered and they would get back with me. I also communicated with someone via email with much of the same conversation. Long story less long, the first photo is from their website vs what was delivered in the second photo. I am not a plant expert but what was delivered is no where a deluxe plant. It looks more like a starter in the budding phase. I will never order from the business again. I can't say for sure that they are scammers but they are very close.
Date of experience: August 15, 2023
Did not get the flowers on time and they look like $#*! and do not use them for anything. This was a waste of money and time i had to call the 8 times to see where the flower was and very rude people. I am going to fight to get my money back from them they are a-shole company
Date of experience: October 24, 2022
I have also had a terrible experience with Blossom Flower Delivery and wish I had checked BBB ratings before using them. Agree with another reviewer that one star is too generous. The delivery was three days late and a tacky little arrangement that looked nothing like the centerpiece I had ordered. I spent hours trying to find out where the delivery was with no success. Then what a disappointment when it arrived! They asked for a photo, which I sent, and then offered an insulting 10% off the original price. I was able to negotiate up to 20% off but did not pursue it further because I was so sick of dealing with them. I have ordered successfully through Flowers.com and FTD in the past and should have stuck with one of these services. From my credit card statement I believe this outfit is located in Van Nuys, CA. Interesting that two of their various call-asking numbers turned out to be for hospitals in my (very different) area code. Not illegal I guess, but it should be!
Products used:
ordered a flower arrangement
Date of experience: January 2, 2023
They are not an actual florist. They are a third party business that pockets majority of your money. They dont have "designers". They solicit small businesses to fill their orders. They are sharing your credit card info and not filling your orders. You do NOT get what you pay for. SHOP LOCAL ONLY!
Tip for consumers:
Just dont. Shop local so you actually get your moneys worth.
Date of experience: January 12, 2023
I ordered a funarel wreath from them ( the deluxe) I don't even know whether they delivered or not. Paid nearly $200. To my 500 plus people gathered, surprised no ribbon with my name nor from whom it was. Total embrassment not only to the living but to the dead. If ever order their service good luck. They treat you like …..
Tip for consumers:
Do not use this vendor for express long distance delivery.
Products used:
Delux
Date of experience: June 7, 2023
The first picture is what was delivered! The second picture is what was advertised! 80.00 for dead flowers. Don't EVER do business with this sham of a company. They will NOT make good on their flowers that are farmed out to a 3rd party and they will NOT refund your money!
Date of experience: October 10, 2023
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